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Switch to Paycom! You will be pleasantly surprised!
April 03, 2023

Switch to Paycom! You will be pleasantly surprised!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

I am responsible for managing human resources including the payroll process. I use Paycom on a daily basis to perform my job more efficiently so that I can focus on more value-added aspects of human resources.
  • The payroll process is user-friendly.
  • The employee self-service portal using the app or computer engages employees.
  • The implementation was very structured and went well.
  • Customer service has been exceptional.
  • Billing isn't easy to understand and I have had some issues.
  • Saved time on payroll processing.
  • Saved time on manual data entry by HR Manager by putting this in the hands of employees.
  • More accurate payrolls.
We selected Paycom because of the user-friendly features for HR staff and all employees. It has been easy to implement, learn, and utilize. We also are saving significant money by switching to Paycom.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

We are a small company and Paycom has been an improvement to our previous system. If you want a system that is user-friendly for HR and Payroll, I definitely recommend Paycom.

Paycom Feature Ratings

9.5
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
8.3
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
9
Notifications and Alerts
9

Support and Self-Service

By switching to Paycom, we have eliminated significant manual processes when it comes to weekly and monthly reporting, attendance tracking, the new hire process, and payroll process.
The implementation team was great and very thorough. They were always quick to respond to questions we had.
Paycom allows all employees to manage their own HR information and processes. This is one of the reasons we chose Paycom.

Using Paycom

77 - All employees from manufacturing associates to management use Paycom.
2 - The HR Manager and CFO have the capability to help other employees.
  • Payroll
  • Time Management
  • Applicant Tracking
  • We can disburse customized messages to ESS so all employees get notified of certain events.
  • Performance Management
So far, I like everything Paycom has offered.

Evaluating Paycom and Competitors

Yes - We had iSolved from Insperity. The functionality of that system wasn't good and the cost was higher.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The main reason to purchase Paycom was to eliminate manual processes that took too much time.
I wouldn't change anything.

Paycom Support

I haven't contacted support. We are still in the implementation stage.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I believe this is included with Paycom.

Using Paycom

From an HR and payroll standpoint, it is much easier to use than other systems I've had. There's always a learning curve, but they provide great training resources for all users.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Time Management
  • Documents and Checklists
Yes - It's great! We have almost all employees on board using it regularly.