Wrike review
Updated July 13, 2021

Wrike review

Henry Evans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wrike

Wrike is used across our organization for project management. It addresses communication gaps when using email and puts everything into one place which makes tracking of conversations way easier than before. Also Wrike allows us to get buy-in from other departments by simply "@" different people in a Wrike comment.
  • Sharing amongst team members
  • Overall visibility
  • Security
  • Not needing to use email!
  • Hard to navigate
  • Multiple levels makes it hard to understand
  • Finding things usually results in just doing a search
  • Moving tasks into new areas is cumbersome
  • Every task in one place
  • Sharing beyond Email
  • Sharing beyond Slack
  • Definitely has improved our internal communications
  • No longer a need to search for project info - it's all in one place - super helpful!
Trello is a simpler, more visual project management tool. More situated for smaller, less technically savvy teams.
Vs. Asana, Wrike it similar but has more customization options.
Vs. Teamwork.com, they are comparable although it's easier to see the big picture using Wrike - the list of folders and tasks makes it easier to see everything in one place.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

For remote team project management, Wrike is a good system, but you need an internal champion to get your end-users over the hurdle of the initial adoption. We had one person on our team who had used it before and she helped us get it installed and deployed for our entire team. If you're in different offices, Wrike is ideal.

Wrike Feature Ratings

Task Management
8
Resource Management
7
Gantt Charts
7
Scheduling
7
Workflow Automation
8
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
7
Email integration
8
Mobile Access
9
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Project & financial reporting
8
Integration with accounting software
5

Using Wrike

Development, sales, support, onboarding, CSM, admin.
1 - 1 internal Wrike champion & administrator.
  • tracking development roadmap
  • tracking internal projects
  • getting everyone on the same page w/ tasks
  • visual task tracking
  • gantt charts
  • better dashboards & reporting
We're invested in it now and have it integrated w/ other systems.

Evaluating Wrike and Competitors

Yes - Asana - we had a new hire who was a Wrike admin who helped us move over.
  • Prior Experience with the Product
Prior usage from a Wrike admin.

Wrike Support

Need phone support but don't have it that I've seen anyway...
Their CSM's are excellent - have had multiple CSM meetings with our guy who is great.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, our CSM is phenomenal and have met with him multiple times. (Alexander Vasiliev)

Using Wrike

There is definitely a learning curve to figure this system out and get up to speed. But overall it's relatively easy to use. If you've already got a workflow that includes Slack, then your team is used to "@" people and this makes it easier to transition over to a system like this.
ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Dashboards
  • Seeing all tasks
  • Finding tasks
  • Searching is cumbersome at times