ADP TotalSource vs. Paylocity

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

They are one of the top HR and Payroll providers in the US. They offer a full suite of modules and it is fairly easy to navigate. The one pain point for me is that I need to see current (real time) paid time off balances. It is a frustration to me and all of our employees. They always think their balance is wrong.

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

• Alert us of any new state leave requirements and the applicable tax deductions.
• Some customer service reps are incredibly knowledgeable and able to identify and fix issues instantly.
• Paylocity has a lot of different modules that can be used to fit the organization's needs.

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• Customer service takes so long to respond to questions
• Explaining to employees where to find things can be hard if you have an admin setting, you don't know what they can/cannot see
• Announcements and helpful tips always seem to come later than ideal time frames

The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.

Although it is fairly easy to use, there are some processes that just don't make munch sense. For example, if an employee has 2 bank accounts and the funds are returned from one account the process to reissue is TEDIOUS and confusing. Unless you want to PAY for Paylocity to do it for you. I think the manual process should be as easy for us.

Always I can work at 5 am or 10 at night to get all my work done so my associates can get paid well.

It's so manual, not automated or intuitive.

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.

They have great training tools!

I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Customer services is a big thing for us, and there is none like Paylocity's. It is always a pleasure to talk to any of them at any instance. How user-friendly the system is makes it more appealing to use. Their app is an extension of their web version, which helps when you are a manager/supervisor on the go and employees that are not as tech-savvy as others. You can get what you need quicker, without many steps/processes to follow.

It is simple to use and straight forward

Support is quick and proffessional

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• Reduced errors on payroll and the ability to fix any errors with voiding/reissuing checks. I've been able to easily get money back on voided checks when employees enter the wrong banking information.
• We can assess our budget a lot more accurately for each account based on our cost center locations.
• We can communicate a lot easier with our employees through Paylocity.
• We reduced a lot of paper usage.