What users are saying about
41 Ratings
155 Ratings
41 Ratings
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Score 5.9 out of 100
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

ADP TotalSource

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Anonymous | TrustRadius Reviewer

Paylocity

We have a large and complicated payroll process which we were very excited that Paylocity was equipped to handle as long as we upload our payroll correctly. It is not, however, equipped to track these complex structures within the system because bonus metrics have to be tied to the position rather than the employee. Because of this, we have to use clunky custom fields with limited functionality
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP TotalSource
Paylocity
7.1
Employee demographic data
ADP TotalSource
Paylocity
7.0
Employment history
ADP TotalSource
Paylocity
7.2
Job profiles and administration
ADP TotalSource
Paylocity
8.2
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
Paylocity
7.3
Organizational charting
ADP TotalSource
Paylocity
6.4
Organization and location management
ADP TotalSource
Paylocity
6.5
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
Paylocity
7.1

Payroll Management

ADP TotalSource
Paylocity
7.2
Pay calculation
ADP TotalSource
Paylocity
7.1
Support for external payroll vendors
ADP TotalSource
Paylocity
6.3
Off-cycle/On-Demand payment
ADP TotalSource
Paylocity
6.7
Benefit plan administration
ADP TotalSource
Paylocity
7.6
Direct deposit files
ADP TotalSource
Paylocity
8.0
Salary revision and increment management
ADP TotalSource
Paylocity
7.2
Reimbursement management
ADP TotalSource
Paylocity
7.4

Leave and Attendance Management

ADP TotalSource
Paylocity
7.4
Approval workflow
ADP TotalSource
Paylocity
7.8
Balance details
ADP TotalSource
Paylocity
7.1
Annual carry-forward and encashment
ADP TotalSource
Paylocity
7.3

Employee Self Service

ADP TotalSource
Paylocity
8.0
View and generate pay and benefit information
ADP TotalSource
Paylocity
8.0
Update personal information
ADP TotalSource
Paylocity
9.0
View company policy documentation
ADP TotalSource
Paylocity
7.6
Employee recognition
ADP TotalSource
Paylocity
7.6
View job history
ADP TotalSource
Paylocity
7.8

Asset Management

ADP TotalSource
Paylocity
8.2
Tracking of all physical assets
ADP TotalSource
Paylocity
8.2

HR Reporting

ADP TotalSource
Paylocity
6.7
Report builder
ADP TotalSource
Paylocity
7.6
Pre-built reports
ADP TotalSource
Paylocity
6.9
Ability to combine HR data with external data
ADP TotalSource
Paylocity
5.6

Onboarding

ADP TotalSource
Paylocity
7.5
New hire portal
ADP TotalSource
Paylocity
7.0
Manager tracking tools
ADP TotalSource
Paylocity
8.0

Performance and Goals

ADP TotalSource
Paylocity
7.9
Corporate goal setting
ADP TotalSource
Paylocity
7.6
Individual goal setting
ADP TotalSource
Paylocity
8.2
Line-of sight-visibility
ADP TotalSource
Paylocity
7.7
Performance tracking
ADP TotalSource
Paylocity
8.0

Performance Management

ADP TotalSource
Paylocity
7.9
Performance plans
ADP TotalSource
Paylocity
7.4
Performance improvement plans
ADP TotalSource
Paylocity
8.1
Review status tracking
ADP TotalSource
Paylocity
7.7
Review reminders
ADP TotalSource
Paylocity
8.0
Multiple review frequency
ADP TotalSource
Paylocity
8.3

Succession Planning

ADP TotalSource
Paylocity
7.5
Create succession plans/pools
ADP TotalSource
Paylocity
8.0
Candidate ranking
ADP TotalSource
Paylocity
7.4
Candidate search
ADP TotalSource
Paylocity
7.5
Candidate development
ADP TotalSource
Paylocity
7.2

Recruiting / ATS

ADP TotalSource
Paylocity
7.4
Job Requisition Management
ADP TotalSource
Paylocity
7.4
Company Website Posting
ADP TotalSource
Paylocity
7.5
Publish to Social Media
ADP TotalSource
Paylocity
6.7
Job Search Site Posting
ADP TotalSource
Paylocity
8.1
Duplicate Candidate Prevention
ADP TotalSource
Paylocity
8.0
Applicant Tracking
ADP TotalSource
Paylocity
7.8
Notifications and Alerts
ADP TotalSource
Paylocity
6.1

Pros

ADP TotalSource

  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Tiffany Consalvo | TrustRadius Reviewer

Paylocity

  • It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
  • The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
  • The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.
Anonymous | TrustRadius Reviewer

Cons

ADP TotalSource

  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Anonymous | TrustRadius Reviewer

Paylocity

  • The on-boarding area could be a bit less tedious- starting a new hire from recruit to hire is a bit tedious but you get used to it
  • The time clocks need to be hardwired to a running computer at all times- very old technology, even ADP lets us hardwire it to our network (so we do not have to rely on our clocks running on computer)
Suzy Vera, MBA | TrustRadius Reviewer

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 9.2
Based on 6 answers
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.
Anonymous | TrustRadius Reviewer

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 8.0
Based on 3 answers
Paylocity provides a friendly user experience with large icons on the web interface to allow ease of use. There has hardly ever been an outage on the website; the uptime is superb! Our employees provide positive feedback on their experience with using Paylocity as their time, benefits, and payroll provider.
Kirk Lewis | TrustRadius Reviewer

Reliability and Availability

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 9.0
Based on 2 answers
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.
Anonymous | TrustRadius Reviewer

Performance

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 5.0
Based on 2 answers
It's so manual, not automated or intuitive.
Bonny O'Neill | TrustRadius Reviewer

Support Rating

ADP TotalSource

ADP TotalSource 3.3
Based on 6 answers
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Cameron Walker | TrustRadius Reviewer

Paylocity

Paylocity 7.0
Based on 28 answers
Every time I call, their security is amazing. You have to provide company ID, your name, and your employee ID# so that they know whether or not they can speak to you or give you any information. When you have a question they are always available to walk you through whatever it is you are having trouble with. If they don't have an answer, they will take your information and get back to you in a timely manner.
Maria MARTI | TrustRadius Reviewer

Online Training

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 10.0
Based on 1 answer
very knowledgeable presenters for their webinars and very user friendly; you can learn at your own pace
Yolanda Dunleavy | TrustRadius Reviewer

Implementation Rating

ADP TotalSource

No score
No answers yet
No answers on this topic

Paylocity

Paylocity 10.0
Based on 2 answers
The Implementation team members are very knowledgeable in their field and made this such an easier process
Yolanda Dunleavy | TrustRadius Reviewer

Alternatives Considered

ADP TotalSource

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Anonymous | TrustRadius Reviewer

Paylocity

The ADP platforms did not allow us as much access to our data as Paylocity. We were constantly needing to reach out to the ADP support team to run reports or fix things within the system. With Paylocity, we have significantly more access, which leads to reduced wait times and higher efficiency. Employees have also found the self-service aspect to be leaps and bounds ahead of the prior ADP system.
Jason Magill | TrustRadius Reviewer

Return on Investment

ADP TotalSource

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR | TrustRadius Reviewer

Paylocity

  • Paylocity has permitted our company to reduce the time commitment to payroll processing and enabled our company to reduce one position in our accounting department. It has also made our Human Resources department become more effective and reduce overtime costs.
  • Paylocity's report allow for better measuring of expenses and better financial management.
  • Through Paylocity, we are better able to serve our employees with real time information and easier access to their records at their immediate disposal.
Matt Brager | TrustRadius Reviewer

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ADP TotalSource Editions & Modules

Additional Pricing Details

Paylocity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paylocity Editions & Modules

Edition
Paylocity$2.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ADP TotalSource
4.7
Paylocity
5.8

Likelihood to Renew

ADP TotalSource
Paylocity
9.2

Usability

ADP TotalSource
Paylocity
8.0

Reliability and Availability

ADP TotalSource
Paylocity
9.0

Performance

ADP TotalSource
Paylocity
5.0

Support Rating

ADP TotalSource
3.3
Paylocity
7.0

Online Training

ADP TotalSource
Paylocity
10.0

Implementation Rating

ADP TotalSource
Paylocity
10.0

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