ADP TotalSource vs. Paylocity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 5.2 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
Paylocity
Score 7.1 out of 10
N/A
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
$2
Per Employee Per Month
Pricing
ADP TotalSourcePaylocity
Editions & Modules
No answers on this topic
Paylocity
$2.00
Per Employee Per Month
Offerings
Pricing Offerings
ADP TotalSourcePaylocity
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourcePaylocity
Considered Both Products
ADP TotalSource

No answer on this topic

Paylocity
Chose Paylocity
Paylocity is head and shoulders above the other payroll and HR systems I have used previously. There is no comparison between their customer service and their competitors, their integrations are easier to install and less expensive to add to your payroll package, and not even …
Chose Paylocity
I didn't select Paylocity...I inherited it.
Chose Paylocity
The main reason for us to pick Paylocity was technology and cost.
Chose Paylocity
Both ADP and Paylocity are good programs. However, the personalized service I get from the Support Team with Paylocity far exceeds my expectations. They are quick to answer my call, always helpful, and patience as I learn the processes associated with the functions that my …
Chose Paylocity
The reason we went to Paylocity is that you are still in the process of working with your developers to change the system and HR is evolving as we go!
Chose Paylocity
Paylocity met our defined criteria for product features, ease of use, pricing, and access.
Chose Paylocity
We utilized UKG prior to Paylocity. With the exception of the Paylocity Expense module & mobile app, I have to say, UKG was a better platform.
Chose Paylocity
I have also used Kronos but it's not coming up as an option.

Paylocity is hands down better than ADP and Kronos in my opinion. The reporting features in Paylocity are so much more user friendly. The service I received when using Kronos was terrible and extremely frustrating …
Chose Paylocity
ADP software is old, outdated and extremely problematic (glitches, crashes, freezes). The biggest issue we had with ADP was the wasted time trying to fix these issues (3-4 a week). We would spend hours on phone, writing emails, following up for things that should just WORK. …
Top Pros
Top Cons
Features
ADP TotalSourcePaylocity
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.3
344 Ratings
9% below category average
Employee demographic data00 Ratings7.9316 Ratings
Employment history00 Ratings7.6318 Ratings
Job profiles and administration00 Ratings7.2290 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.3291 Ratings
Organizational charting00 Ratings6.9260 Ratings
Organization and location management00 Ratings7.4257 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.1224 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.9
340 Ratings
3% below category average
Pay calculation00 Ratings8.3330 Ratings
Support for external payroll vendors00 Ratings6.8146 Ratings
Off-cycle/On-Demand payment00 Ratings8.4210 Ratings
Benefit plan administration00 Ratings7.7220 Ratings
Direct deposit files00 Ratings8.6327 Ratings
Salary revision and increment management00 Ratings8.1254 Ratings
Reimbursement management00 Ratings7.6153 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.3
289 Ratings
11% below category average
Approval workflow00 Ratings7.9260 Ratings
Balance details00 Ratings7.0281 Ratings
Annual carry-forward and encashment00 Ratings6.9203 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
8.1
348 Ratings
1% below category average
View and generate pay and benefit information00 Ratings8.2338 Ratings
Update personal information00 Ratings8.7343 Ratings
View company policy documentation00 Ratings7.6278 Ratings
Employee recognition00 Ratings8.4231 Ratings
View job history00 Ratings7.8282 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.3
97 Ratings
7% below category average
Tracking of all physical assets00 Ratings7.397 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
6.6
315 Ratings
15% below category average
Report builder00 Ratings7.0303 Ratings
Pre-built reports00 Ratings7.1306 Ratings
Ability to combine HR data with external data00 Ratings5.7193 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.7
282 Ratings
4% below category average
New hire portal00 Ratings8.0280 Ratings
Manager tracking tools00 Ratings7.4219 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.1
157 Ratings
15% below category average
Corporate goal setting00 Ratings7.0124 Ratings
Individual goal setting00 Ratings7.5143 Ratings
Line-of sight-visibility00 Ratings6.7110 Ratings
Performance tracking00 Ratings7.0150 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
6.6
188 Ratings
19% below category average
Performance plans00 Ratings6.4168 Ratings
Performance improvement plans00 Ratings6.5144 Ratings
Review status tracking00 Ratings7.1173 Ratings
Review reminders00 Ratings6.3175 Ratings
Multiple review frequency00 Ratings6.8145 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
5.9
94 Ratings
29% below category average
Create succession plans/pools00 Ratings6.364 Ratings
Candidate ranking00 Ratings5.483 Ratings
Candidate search00 Ratings6.285 Ratings
Candidate development00 Ratings5.670 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP TotalSource
-
Ratings
Paylocity
7.4
170 Ratings
4% below category average
Job Requisition Management00 Ratings7.9139 Ratings
Company Website Posting00 Ratings8.0144 Ratings
Publish to Social Media00 Ratings7.2115 Ratings
Job Search Site Posting00 Ratings7.4140 Ratings
Duplicate Candidate Prevention00 Ratings6.7120 Ratings
Applicant Tracking00 Ratings7.9155 Ratings
Notifications and Alerts00 Ratings7.0158 Ratings
Best Alternatives
ADP TotalSourcePaylocity
Small Businesses
Justworks
Justworks
Score 8.8 out of 10
OnPay
OnPay
Score 9.3 out of 10
Medium-sized Companies
Justworks
Justworks
Score 8.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourcePaylocity
Likelihood to Recommend
2.3
(15 ratings)
6.8
(365 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(23 ratings)
Usability
-
(0 ratings)
7.8
(14 ratings)
Availability
-
(0 ratings)
9.1
(3 ratings)
Performance
-
(0 ratings)
9.1
(3 ratings)
Support Rating
3.3
(6 ratings)
1.8
(41 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(6 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ADP TotalSourcePaylocity
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
Paylocity
They are one of the top HR and Payroll providers in the US. They offer a full suite of modules and it is fairly easy to navigate. The one pain point for me is that I need to see current (real time) paid time off balances. It is a frustration to me and all of our employees. They always think their balance is wrong.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
Paylocity
  • Alert us of any new state leave requirements and the applicable tax deductions.
  • Some customer service reps are incredibly knowledgeable and able to identify and fix issues instantly.
  • Paylocity has a lot of different modules that can be used to fit the organization's needs.
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
Paylocity
  • Customer service takes so long to respond to questions
  • Explaining to employees where to find things can be hard if you have an admin setting, you don't know what they can/cannot see
  • Announcements and helpful tips always seem to come later than ideal time frames
Read full review
Likelihood to Renew
ADP
No answers on this topic
Paylocity
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.
Read full review
Usability
ADP
No answers on this topic
Paylocity
Although it is fairly easy to use, there are some processes that just don't make munch sense. For example, if an employee has 2 bank accounts and the funds are returned from one account the process to reissue is TEDIOUS and confusing. Unless you want to PAY for Paylocity to do it for you. I think the manual process should be as easy for us.
Read full review
Reliability and Availability
ADP
No answers on this topic
Paylocity
Always I can work at 5 am or 10 at night to get all my work done so my associates can get paid well.
Read full review
Performance
ADP
No answers on this topic
Paylocity
It's so manual, not automated or intuitive.
Read full review
Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
Paylocity
The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.
Read full review
Online Training
ADP
No answers on this topic
Paylocity
They have great training tools!
Read full review
Implementation Rating
ADP
No answers on this topic
Paylocity
I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.
Read full review
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review
Paylocity
Customer services is a big thing for us, and there is none like Paylocity's. It is always a pleasure to talk to any of them at any instance. How user-friendly the system is makes it more appealing to use. Their app is an extension of their web version, which helps when you are a manager/supervisor on the go and employees that are not as tech-savvy as others. You can get what you need quicker, without many steps/processes to follow.
Read full review
Scalability
ADP
No answers on this topic
Paylocity
It is simple to use and straight forward
Read full review
Professional Services
ADP
No answers on this topic
Paylocity
Support is quick and proffessional
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
Paylocity
  • Reduced errors on payroll and the ability to fix any errors with voiding/reissuing checks. I've been able to easily get money back on voided checks when employees enter the wrong banking information.
  • We can assess our budget a lot more accurately for each account based on our cost center locations.
  • We can communicate a lot easier with our employees through Paylocity.
  • We reduced a lot of paper usage.
Read full review
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