What users are saying about

AgoraPulse

Top Rated
265 Ratings

Sysomos Expion

31 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Sysomos Expion

31 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sysomos Expion
6.2
Boolean keyword searches
AgoraPulse
7.8
Sysomos Expion
5.1
Filtering out noise/spam
AgoraPulse
7.1
Sysomos Expion
7.0
Sentiment analysis
AgoraPulse
9.1
Sysomos Expion
7.0
Broad channel coverage
AgoraPulse
8.5
Sysomos Expion
5.9

Publishing

AgoraPulse
8.1
Sysomos Expion
6.4
Content planning and scheduling
AgoraPulse
8.8
Sysomos Expion
9.0
Audience targeting
AgoraPulse
6.7
Sysomos Expion
5.0
Content optimization
AgoraPulse
9.1
Sysomos Expion
5.1
Workflow management
AgoraPulse
7.9
Sysomos Expion
6.5

Engagement

AgoraPulse
7.5
Sysomos Expion
7.8
Automated routing and prioritization
AgoraPulse
6.4
Sysomos Expion
8.0
Customer interaction histories
AgoraPulse
8.4
Sysomos Expion
7.2
Bulk actions
AgoraPulse
7.9
Sysomos Expion
8.2

Marketing

AgoraPulse
7.6
Sysomos Expion
7.4
Lead generation
AgoraPulse
6.5
Sysomos Expion
7.3
Content marketing
AgoraPulse
9.1
Sysomos Expion
8.0
Paid media management
AgoraPulse
8.2
Sysomos Expion
7.3
Campaigns and promotions
AgoraPulse
6.7
Sysomos Expion
7.0

Channel coverage/integration

AgoraPulse
8.6
Sysomos Expion
6.0
Twitter
AgoraPulse
9.2
Sysomos Expion
7.8
Facebook
AgoraPulse
8.9
Sysomos Expion
8.5
Instagram
AgoraPulse
7.8
Sysomos Expion
5.8
LinkedIn
AgoraPulse
Sysomos Expion
6.6
Google+
AgoraPulse
Sysomos Expion
4.8
Pinterest
AgoraPulse
Sysomos Expion
4.3
YouTube
AgoraPulse
Sysomos Expion
4.3

Reporting/analytics

AgoraPulse
7.3
Sysomos Expion
5.4
Campaign success analytics
AgoraPulse
7.6
Sysomos Expion
6.0
Real-time tracking
AgoraPulse
7.4
Sysomos Expion
5.1
Competitor analysis
AgoraPulse
6.9
Sysomos Expion
5.0

Account management

AgoraPulse
7.4
Sysomos Expion
7.2
Role-based user permissions & privileges
AgoraPulse
8.3
Sysomos Expion
7.4
Mobile access
AgoraPulse
6.6
Sysomos Expion
7.0

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Expion was pretty customizable, though the tool we transitioned to has since made me realize how much more customizable other options can be. That said, Expion served us well and offered more customization than other tools we looked at.
  • Expion's best asset, really, is its support staff. Our account rep and the support agents were always responsive and reacted with appropriate levels of urgency. Though a lot of the problems we experienced were due to API limitations, the things they COULD address were resolved with relative speed.
  • I enjoyed the ability to approach our workload from either an inbox-style view or a more visual view with the workspaces and stacks. People with a more right-brained slant worked better in stacks than left-brained folks who seemed to appreciate the more linear, text-based style of the Single Stream moderation option.
Joshua P. Kennedy profile photo

Cons

  • I would like to be able to post videos to Instagram via AgoraPulse and multiple images.
Alexandria Schultz profile photo
  • Not as user-friendly as I'd like
  • Slow loading time/often freezes
  • Scheduled posts often fail
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Sysomos Expion6.8
Based on 12 answers
I don't foresee using it in the immediate future, as my current company is much smaller than the others, however if it came to be that we had the budget and infrastructure to support using such a tool, I would most likely recommend it if the purchasing decision was up to me.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sysomos Expion10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sysomos Expion10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates profile photo

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
Sprinklr is definitely superior in function with one exception. Somehow, Expion allows us to moderate and manage third-party content, but Sprinklr doesn't. Aside from that, I'd say Sprinklr leads Expion in just about every other area, except support. Sprinklr's support has been frustrating to say the least. It's been getting better as they work closely with us to iron out the kinks and the miscommunications. But I never had that problem with Expion's staff.
Joshua P. Kennedy profile photo

Return on Investment

  • We do not miss social interactions, which is a huge positive for our clients.
  • Positive ROI
  • Team management has also been positively effected by our use of AgoraPulse.
Matthew Jackson profile photo
  • Our client likes using Expion for daily content approvals
  • Expion provides an easy way for us to draft a lot of content easily and efficiently
Matthew Garcia profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sysomos Expion

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Expion Editions & Modules
Sysomos Expion
Additional Pricing Details

Sysomos Expion More Information