What users are saying about

AgoraPulse

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Top Rated
280 Ratings
31 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
31 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sysomos Expion
7.8
Boolean keyword searches
AgoraPulse
7.8
Sysomos Expion
7.6
Filtering out noise/spam
AgoraPulse
7.2
Sysomos Expion
8.5
Sentiment analysis
AgoraPulse
9.1
Sysomos Expion
8.0
Broad channel coverage
AgoraPulse
8.5
Sysomos Expion
7.1

Publishing

AgoraPulse
8.1
Sysomos Expion
7.7
Content planning and scheduling
AgoraPulse
8.8
Sysomos Expion
9.0
Audience targeting
AgoraPulse
6.7
Sysomos Expion
7.1
Content optimization
AgoraPulse
9.1
Sysomos Expion
7.1
Workflow management
AgoraPulse
7.9
Sysomos Expion
7.4

Engagement

AgoraPulse
7.6
Sysomos Expion
7.5
Automated routing and prioritization
AgoraPulse
6.4
Sysomos Expion
8.5
Customer interaction histories
AgoraPulse
8.4
Sysomos Expion
6.8
Bulk actions
AgoraPulse
7.9
Sysomos Expion
7.3

Marketing

AgoraPulse
7.6
Sysomos Expion
7.4
Lead generation
AgoraPulse
6.6
Sysomos Expion
8.0
Content marketing
AgoraPulse
9.1
Sysomos Expion
7.5
Paid media management
AgoraPulse
8.2
Sysomos Expion
7.3
Campaigns and promotions
AgoraPulse
6.7
Sysomos Expion
7.0

Channel coverage/integration

AgoraPulse
8.6
Sysomos Expion
6.1
Twitter
AgoraPulse
9.1
Sysomos Expion
8.0
Facebook
AgoraPulse
8.9
Sysomos Expion
8.6
Instagram
AgoraPulse
7.8
Sysomos Expion
5.8
LinkedIn
AgoraPulse
Sysomos Expion
6.6
Google+
AgoraPulse
Sysomos Expion
4.9
Pinterest
AgoraPulse
Sysomos Expion
4.5
YouTube
AgoraPulse
Sysomos Expion
4.5

Reporting/analytics

AgoraPulse
7.3
Sysomos Expion
7.0
Campaign success analytics
AgoraPulse
7.7
Sysomos Expion
7.6
Real-time tracking
AgoraPulse
7.3
Sysomos Expion
7.1
Competitor analysis
AgoraPulse
6.9
Sysomos Expion
6.4

Account management

AgoraPulse
7.4
Sysomos Expion
7.4
Role-based user permissions & privileges
AgoraPulse
8.3
Sysomos Expion
7.2
Mobile access
AgoraPulse
6.6
Sysomos Expion
7.5

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • The calendar view of posts is a plus for managing multiple social pages.
  • The ability to monitor competitive brands in the advanced analytics section has been very informative.
  • The Library is a great place to share assets amongst teams or cross-functional agencies.
  • The ability to post in different languages and utilize globally.
Kelly Cates profile photo

Cons

  • The only major weakness that I would like to see addressed is the ability to email a post directly to a co-worker or non-AgoraPulse user. Currently I have to copy and paste the message and add the date/time information to the email. It would be easier if there was a button to generate an email with the post content and details.
Brendon Phillips profile photo
  • Low quality of visualizations
  • Poor filtering options for exploring drivers of positive / negative sentiment over time
  • Poor filtering options by platform / content source
  • Limited to 1 year of data
  • Limited number of concurrent users
Alexander Liss profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Sysomos Expion6.8
Based on 12 answers
I am definitely going to recommend that my company keep using Sysomos Expion. It is a great program that helps us stay organized and ahead of the game. I really enjoy it and would recommend it to anyone who was interested in using it. It is easy to use and will help you in your day to day tasks.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sysomos Expion10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sysomos Expion10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates profile photo

Alternatives Considered

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo
Expion seemed to me, when it was last presented in early 2014, to be the most comprehensive of all other platforms, when it came to publishing, measuring, and listening. Many other platforms seemed to either specialize in just one social network or could only tell a particular part of the social story.
No photo available

Return on Investment

  • I like the analytics portion a lot. When I can do a deep dive, it helps me to know what exactly I have to focus on for my social media efforts.
Gene Petrov profile photo
  • Over the course of nine months, my page’s Likes have increased by nearly 1000%. Those numbers don’t lie.
  • Our fans are able to stay in the loop with us, even if they don’t shop every day. Paired with our company’s main Facebook page, fans and customers still feel connected, and don’t miss out on great deals.
  • As the use of social media continues to increase, being able to offer our customers another way to reach us is invaluable, as it reinforces the “one-on-one” feeling of being connected to their store, in their community.
Andrea Dobek profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sysomos Expion

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Expion Editions & Modules
Sysomos Expion
Additional Pricing Details

Sysomos Expion More Information