CaptivateIQ vs. Paycom

I know it may sound a bit cliche, but I don’t find any problems with Captivate. It is extremely easy to use, integrates with our single sign-on approach, and makes the download of reports or filing of disputes extremely easy. If I forget to approve, it sends me customized reminders to approve that report. I highly appreciate Captivate.

I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.

• CaptivateIQ helps coalesce data from multiple sources seamlessly.
• CaptivateIQ lets users build custom statements with graphs and tables to display data in a way that's easy to comprehend.
• CaptivateIQ lets users create custom calculations and manual overrides to ensure data is truly accurate to reality.

• Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
• Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
• Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
• Received thorough personal instruction/training on the use of the online software program.

• If there was a way to easily add a visual with the main quota's, accelerators, incentives from my comp plan and track progress to those goals that'd be a nice feature
• Sometimes pay periods don't match up perfectly, probably an error on our end.
• Integrations with HR software? (we use namely)

• I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
• Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
• We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.

It fits our need and allows a lot of piece of mind. It has a lot of features we like and they keep innovativing and adding to it.

We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.

I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts

The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

They are very dependable and I have never experience any outages

It is a solid product and was out first payroll software that we have used

Support is awesome. We are always being asked how things are going, if there needs to be improvements. I love that open conversations and the fact that I know I could get a response from anyone if I were to have a question. Support is crucial for a product like this and I believe CaptivateIQ is doing a terrific job

Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.

They were a sales person and not really a good trainer.

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

We were previously using Spiff for our commission calculation, but it required much more time for implementation, handled exceptions much more poorly, and overall needed more hands-on support from us than we wanted. The design of dashboards and team structures is also much better on CaptivateIQ compared to Spiff. They were also competitive on pricing

Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.

They are not able to meet our current needs

• As a sales representative in this 700+ employee company, I couldn't tell you the ROI.
• I will say it probably saves me an hour a month compared to traditional compensation reviews/approvals (think about PER representative)
• There was an increase in sales representative satisfaction with commission tracking.

• We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
• Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.