What users are saying about
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Top Rated
82 Ratings
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354 Ratings

CaptivateIQ

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Top Rated
82 Ratings
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Score 8.7 out of 100

Paycom

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354 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

CaptivateIQ

CaptivateIQ is great for reps to see their monthly and quarterly quota and to see a line item of each to check the accuracy. It is so easy to log in and access any part of the website I need. I would think it would be less appropriate if you only had a quota based on # of X booked and there was a steady pay structure for each #. This is way better suited for more intricate commission structures.
Steven Gianquitti Jr. (He/Him/His) | TrustRadius Reviewer

Paycom

Paycom is one of the easiest systems I have used. In my role, I specifically use it for benefits. Open enrollment was incredibly easy to set up and roll out. Benefit enrollment in Paycom makes it easy for our staff, easy for the administrator and easy for Payroll. Being able to set up all benefit plans in Paycom was a smooth process
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales ICM

CaptivateIQ
8.0
Paycom
Sales compensation plan creation
CaptivateIQ
8.1
Paycom
Complex sales crediting
CaptivateIQ
8.0
Paycom
Sales compensation process automation
CaptivateIQ
8.7
Paycom
Incentive auditing/regulation compliance
CaptivateIQ
7.5
Paycom
Sales compensation dashboards & forecasting
CaptivateIQ
8.1
Paycom
Incentive modeling
CaptivateIQ
8.1
Paycom
Agile incentive strategy
CaptivateIQ
7.8
Paycom
ICM mobile visibility
CaptivateIQ
7.9
Paycom

Human Resource Management

CaptivateIQ
Paycom
7.8
Employee demographic data
CaptivateIQ
Paycom
7.8
Employment history
CaptivateIQ
Paycom
8.0
Job profiles and administration
CaptivateIQ
Paycom
8.0
Workflow for transfers, promotions, pay raises, etc.
CaptivateIQ
Paycom
8.4
Organizational charting
CaptivateIQ
Paycom
7.4
Organization and location management
CaptivateIQ
Paycom
7.3
Compliance data (COBRA, OSHA, etc.)
CaptivateIQ
Paycom
7.9

Payroll Management

CaptivateIQ
Paycom
8.2
Pay calculation
CaptivateIQ
Paycom
8.8
Support for external payroll vendors
CaptivateIQ
Paycom
6.5
Off-cycle/On-Demand payment
CaptivateIQ
Paycom
8.4
Benefit plan administration
CaptivateIQ
Paycom
8.2
Direct deposit files
CaptivateIQ
Paycom
8.5
Salary revision and increment management
CaptivateIQ
Paycom
8.9
Reimbursement management
CaptivateIQ
Paycom
7.9

Leave and Attendance Management

CaptivateIQ
Paycom
8.5
Approval workflow
CaptivateIQ
Paycom
8.6
Balance details
CaptivateIQ
Paycom
8.7
Annual carry-forward and encashment
CaptivateIQ
Paycom
8.1

Employee Self Service

CaptivateIQ
Paycom
8.5
View and generate pay and benefit information
CaptivateIQ
Paycom
9.1
Update personal information
CaptivateIQ
Paycom
9.0
View company policy documentation
CaptivateIQ
Paycom
8.5
Employee recognition
CaptivateIQ
Paycom
7.6
View job history
CaptivateIQ
Paycom
8.4

Asset Management

CaptivateIQ
Paycom
4.5
Tracking of all physical assets
CaptivateIQ
Paycom
4.5

HR Reporting

CaptivateIQ
Paycom
6.9
Report builder
CaptivateIQ
Paycom
7.8
Pre-built reports
CaptivateIQ
Paycom
7.6
Ability to combine HR data with external data
CaptivateIQ
Paycom
5.4

Onboarding

CaptivateIQ
Paycom
8.1
New hire portal
CaptivateIQ
Paycom
8.6
Manager tracking tools
CaptivateIQ
Paycom
7.6

Performance and Goals

CaptivateIQ
Paycom
5.9
Corporate goal setting
CaptivateIQ
Paycom
3.9
Individual goal setting
CaptivateIQ
Paycom
7.5
Line-of sight-visibility
CaptivateIQ
Paycom
4.1
Performance tracking
CaptivateIQ
Paycom
8.1

Performance Management

CaptivateIQ
Paycom
8.1
Performance plans
CaptivateIQ
Paycom
7.9
Performance improvement plans
CaptivateIQ
Paycom
7.8
Review status tracking
CaptivateIQ
Paycom
8.2
Review reminders
CaptivateIQ
Paycom
8.5
Multiple review frequency
CaptivateIQ
Paycom
8.0

Succession Planning

CaptivateIQ
Paycom
6.7
Create succession plans/pools
CaptivateIQ
Paycom
9.1
Candidate ranking
CaptivateIQ
Paycom
6.7
Candidate search
CaptivateIQ
Paycom
5.6
Candidate development
CaptivateIQ
Paycom
5.2

Recruiting / ATS

CaptivateIQ
Paycom
7.5
Job Requisition Management
CaptivateIQ
Paycom
7.5
Company Website Posting
CaptivateIQ
Paycom
7.8
Publish to Social Media
CaptivateIQ
Paycom
7.0
Job Search Site Posting
CaptivateIQ
Paycom
7.5
Duplicate Candidate Prevention
CaptivateIQ
Paycom
7.1
Applicant Tracking
CaptivateIQ
Paycom
7.6
Notifications and Alerts
CaptivateIQ
Paycom
7.8

Pros

CaptivateIQ

  • Provide monthly statements that are easy to navigate & understand (maintains these historical statements for easy access).
  • I can easily determine what commissions are being paid for the current period vs. which commissions are being held and when I can expect to be paid the commissions that are paid at a later date due to multi-year contracts that are not all paid upfront. Tracking this myself would take considerable time. Seeing this presented when the contract is fresh on my mind allows me to quickly interpret the terms of my compensation plan against the actual payout process.
  • I can easily download the statement in a spreadsheet to further review or calculate commission projections and payout times.
Anonymous | TrustRadius Reviewer

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Cons

CaptivateIQ

  • The end user profile does not have much functionality unless you are a manager. Can be frustrating for the team.
  • The dashboards are not helpful with quick breakdowns with our data.
  • There is no ability to proxy as someone. I would prefer this route as an administrator to see what our team is seeing.
Anonymous | TrustRadius Reviewer

Paycom

  • add more custom fields and allow visibility to managers not just administrator
  • Include in notification emails for custom fields that have expiration dates the following items: employee name, EE ID#, expiration date, Custom SELECT Field Description
  • Labor Allocation-location of delivery: all the administrator to change the contact name, using a drop down selection with employees/managers names.
  • Add to advance report writer: reports or flexibility to combine several areas together in one report, ie Time and attendance, Payroll, Employee and Benefits
Cecilia Terrazas | TrustRadius Reviewer

Likelihood to Renew

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.1
Based on 9 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Usability

CaptivateIQ

CaptivateIQ 8.8
Based on 10 answers
I give this rating because I think that this works really well, and it helps our teams see things faster and we are able to keep up with pay outs, I give Captivate a 10/10 because I love the format and how quickly we are able to see the payouts
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.3
Based on 14 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

CaptivateIQ

CaptivateIQ 8.8
Based on 14 answers
Support is awesome. We are always being asked how things are going, if there needs to be improvements. I love that open conversations and the fact that I know I could get a response from anyone if I were to have a question. Support is crucial for a product like this and I believe CaptivateIQ is doing a terrific job
Anonymous | TrustRadius Reviewer

Paycom

Paycom 7.5
Based on 51 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

In-Person Training

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 5.7
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

CaptivateIQ

I actually was not part of the evaluation of this product so I cannot speak to how it compares to other systems. I do know that our internal procurement process is pretty sophisticated and scrutinous. CaptivateIQ was found to be the leader in ease of use and had a great UI.
Anonymous | TrustRadius Reviewer

Paycom

I used Workday at a previous company. While I like both Paycom and Workday, the transitioning phase from a legacy system into Workday was a nightmare!! Both platforms are customizable but the application of workday was not well thought out prior to going live to suit the company's crucial key components needed. The operator level of support had to be done via an online portal, and while options were vast, they were still limiting. I welcome 3rd-party support and appreciate global work partners but I tended to get international support from a person with a strong accent who was very difficult to understand and seemed difficult for some to understand my need or request. I was not with my current company during the implementation of Paycom but the level of support is a HUGE difference!
Quinika Qualls | TrustRadius Reviewer

Scalability

CaptivateIQ

No score
No answers yet
No answers on this topic

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

CaptivateIQ

  • Allows me to not be distracted by trying to track compensation for complex deals, frees up my time to focus on closing more business.
  • I don't have to waste time looking for older commission statements to compare or address multi-year projects that have commission payouts over time.
Anonymous | TrustRadius Reviewer

Paycom

  • We've been able to automate a number of our processes as we've worked with Paycom. This has saved us a huge amount of time per pay cycle.
  • Since Paycom is easy to use all employees are glad to monitor their own accounts so that the Payroll staff doesn't have to follow up on minor items.
  • Due to the ease of use of Paycom our business has more than doubled in the last 2 years.
Jonathan Stankey | TrustRadius Reviewer

Screenshots

Pricing Details

CaptivateIQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CaptivateIQ
8.6
Paycom
7.8

Likelihood to Renew

CaptivateIQ
Paycom
9.1

Usability

CaptivateIQ
8.8
Paycom
8.3

Reliability and Availability

CaptivateIQ
Paycom
9.1

Performance

CaptivateIQ
Paycom
8.2

Support Rating

CaptivateIQ
8.8
Paycom
7.5

In-Person Training

CaptivateIQ
Paycom
6.4

Online Training

CaptivateIQ
Paycom
7.3

Implementation Rating

CaptivateIQ
Paycom
5.7

Scalability

CaptivateIQ
Paycom
5.5

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