What users are saying about
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Top Rated
1050 Ratings

ConnectWise Control

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Top Rated
1050 Ratings
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Score 8.6 out of 100
68 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration is great for giving product trainings, presentations and webinars over the phone to a wide number of users remotely. It is well suited for meetings where screens and documents need to be shared live during a conference call for easy collaboration
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
GlobalMeet Collaboration
Screen sharing
ConnectWise Control
9.6
GlobalMeet Collaboration
File transfer
ConnectWise Control
8.6
GlobalMeet Collaboration
Instant message
ConnectWise Control
8.6
GlobalMeet Collaboration
Secure remote access with Smart Card authentication
ConnectWise Control
9.4
GlobalMeet Collaboration
Access to sleeping/powered-off computers
ConnectWise Control
7.1
GlobalMeet Collaboration
Over-the-Internet remote session
ConnectWise Control
9.5
GlobalMeet Collaboration
Initiate remote control from mobile
ConnectWise Control
7.3
GlobalMeet Collaboration
Remote management of servers & workstations
ConnectWise Control
9.6
GlobalMeet Collaboration
Remote Active Directory® management
ConnectWise Control
9.6
GlobalMeet Collaboration
Centralized management dashboard
ConnectWise Control
9.1
GlobalMeet Collaboration
Session record
ConnectWise Control
8.4
GlobalMeet Collaboration
Annotations
ConnectWise Control
8.3
GlobalMeet Collaboration
Monitoring and Alerts
ConnectWise Control
8.2
GlobalMeet Collaboration
Multi-platform remote control
ConnectWise Control
8.9
GlobalMeet Collaboration

Performance & Compatibility of Online Events Software

ConnectWise Control
GlobalMeet Collaboration
7.2
High quality audio
ConnectWise Control
GlobalMeet Collaboration
7.5
High quality video
ConnectWise Control
GlobalMeet Collaboration
7.1
Low bandwidth requirements
ConnectWise Control
GlobalMeet Collaboration
7.3
Mobile support
ConnectWise Control
GlobalMeet Collaboration
6.8

Screen Sharing

ConnectWise Control
GlobalMeet Collaboration
6.3
Desktop sharing
ConnectWise Control
GlobalMeet Collaboration
7.7
Whiteboards
ConnectWise Control
GlobalMeet Collaboration
5.0

Online Meetings / Events

ConnectWise Control
GlobalMeet Collaboration
6.9
Calendar integration
ConnectWise Control
GlobalMeet Collaboration
6.6
Meeting initiation
ConnectWise Control
GlobalMeet Collaboration
7.2
Integrates with social media
ConnectWise Control
GlobalMeet Collaboration
7.2
Record meetings / events
ConnectWise Control
GlobalMeet Collaboration
7.2
Slideshows
ConnectWise Control
GlobalMeet Collaboration
6.2

Online Events Collaboration

ConnectWise Control
GlobalMeet Collaboration
6.5
Live chat
ConnectWise Control
GlobalMeet Collaboration
7.7
Audience polling
ConnectWise Control
GlobalMeet Collaboration
4.2
Q&A
ConnectWise Control
GlobalMeet Collaboration
7.5

Online Events Security

ConnectWise Control
GlobalMeet Collaboration
7.4
User authentication
ConnectWise Control
GlobalMeet Collaboration
7.8
Participant roles & permissions
ConnectWise Control
GlobalMeet Collaboration
7.2
Confidential attendee list
ConnectWise Control
GlobalMeet Collaboration
7.3

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

GlobalMeet Collaboration

  • Something that GlobalMeet does well is distributing a meeting to users. The system integrates well with our Outlook system and allows easy meeting distributions.
  • GlobalMeet is good at providing an easy way to record web meetings. The feature works well and is easy to download after.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

GlobalMeet Collaboration

  • There is a cost for the conferencing services unlike competitors like FreeConferenceCall.com or Skype which have free options. However, you pay for what you get and the audio/connection quality can and has been an issue for us with other vendors.
  • There are a lot of shortcuts that can be used on the line to mute/unmute lines, record the audio, request operator assistance, etc. However, these are difficult to memorize so we end up forgetting or relying on a print-out of the shortcuts that we keep near our desks. I wish there was an easier way to use these such as voice commands.
  • In the post-conference email recaps you get the phone numbers of those who dialed in. However, it can be difficult to know who these numbers belong to unless you remember the direct #s for the participants. I wish there was a way to save contact info for certain phone numbers within the system and let GlobalMeet add the names to the numbers for all future post-conference emails.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 2.0
Based on 3 answers
GlobalMeet is not a very good tool. There are better web meeting platforms available in the marketplace. The system is clunky, not intuitive, and experiences often technical issues. They have made updates recently but it is too little too late. It may be a good platform for smaller organizations with tighter budgets.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.1
Based on 21 answers
I have provided such a high rating because setting up the meeting only requires a few clicks. Within a couple minutes of telling my team that I will set up a meeting and send an invite, that invitation is already sitting in their inbox. I move at a fast pace and GlobalMeet is keeping up
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 9.1
Based on 1 answer
We have never had an issue with the availability of GlobalMeet. It has always been available when we needed it.
Jen Oxler | TrustRadius Reviewer

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.3
Based on 1 answer
For the most part GlobalMeet loaded everything quickly. The only problem that we had was when the whole company was on a training at one time, we had a hard time with screen sharing and the pages loading in a timely manner. Everything seemed to slow down when lots of people were on the system at once
Jen Oxler | TrustRadius Reviewer

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.0
Based on 15 answers
As previously mentioned, I was in charge of facilitating a weekly meeting with 60 attendees. I had major issues with the screenshare crashing repeatedly during the meeting. I got in contact with a GlobalMeet Technician immediately. He was extremely responsive and worked with my technician to resolve all of the issues quickly. After his intervention, I never had the same issue again.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

GlobalMeet Collaboration

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 8.2
Based on 1 answer
GlobalMeet was easy to get set up with the company and starting to use.
Jen Oxler | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

GlobalMeet Collaboration

Our small non-profit organization appreciates the ease of use of the platform for conference call needs. Other platforms can be much more complicated for users unfamiliar with conference call technology. We use it several times a month for committee meetings, regional rep check ins, and meetings with our board of directors.
Kristen Wise | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.3
Based on 1 answer
This product seems to be able to handle the growing amount of work within our company without any problems.
Jen Oxler | TrustRadius Reviewer

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

GlobalMeet Collaboration

  • The price for webinar for GlobalMeet is quite pricey compared to other similar vendors.
  • GlobalMeet can be used for unlimited free calls and video conferencing, hence in our company with extensive global calls this platform is very cost-effective.
  • Unlike most conferencing software. Other users don't have to download GlobalMeet App and therefore it is easy to send meeting invite to clients.
  • Attentively support system that responds fast to queries and this saves time for us.
Mogana Tashiani | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

GlobalMeet Collaboration

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

GlobalMeet Collaboration Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
GlobalMeet Collaboration
6.5

Likelihood to Renew

ConnectWise Control
8.8
GlobalMeet Collaboration
2.0

Usability

ConnectWise Control
9.5
GlobalMeet Collaboration
7.1

Reliability and Availability

ConnectWise Control
9.0
GlobalMeet Collaboration
9.1

Performance

ConnectWise Control
7.7
GlobalMeet Collaboration
7.3

Support Rating

ConnectWise Control
8.0
GlobalMeet Collaboration
7.0

Online Training

ConnectWise Control
7.5
GlobalMeet Collaboration

Implementation Rating

ConnectWise Control
8.0
GlobalMeet Collaboration
8.2

Scalability

ConnectWise Control
7.0
GlobalMeet Collaboration
7.3

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