What users are saying about
Top Rated
1003 Ratings
120 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
120 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
LogMeIn Central
8.1
Screen sharing
ConnectWise Control
9.3
LogMeIn Central
8.6
File transfer
ConnectWise Control
8.6
LogMeIn Central
8.9
Instant message
ConnectWise Control
8.4
LogMeIn Central
7.9
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
LogMeIn Central
8.2
Access to sleeping/powered-off computers
ConnectWise Control
7.8
LogMeIn Central
5.9
Over-the-Internet remote session
ConnectWise Control
9.0
LogMeIn Central
9.2
Initiate remote control from mobile
ConnectWise Control
8.0
LogMeIn Central
8.6
Remote management of servers & workstations
ConnectWise Control
8.7
LogMeIn Central
9.4
Remote Active Directory® management
ConnectWise Control
8.8
LogMeIn Central
5.7
Centralized management dashboard
ConnectWise Control
8.4
LogMeIn Central
8.8
Session record
ConnectWise Control
8.6
LogMeIn Central
8.5
Annotations
ConnectWise Control
9.1
LogMeIn Central
7.4
Monitoring and Alerts
ConnectWise Control
8.0
LogMeIn Central
6.9
Multi-platform remote control
ConnectWise Control
8.7
LogMeIn Central
8.9

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.9
Based on 51 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 9.2
Based on 50 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
The rare times we had to contact support, they were timely and always were able to resolve our issue
Virginia Grey | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
LogMeIn Central
8.3

Likelihood to Renew

ConnectWise Control
8.7
LogMeIn Central
6.4

Usability

ConnectWise Control
8.5
LogMeIn Central
8.9

Reliability and Availability

ConnectWise Control
9.0
LogMeIn Central
9.2

Performance

ConnectWise Control
7.8
LogMeIn Central

Support Rating

ConnectWise Control
6.1
LogMeIn Central
8.8

Online Training

ConnectWise Control
7.5
LogMeIn Central

Implementation Rating

ConnectWise Control
8.0
LogMeIn Central
8.2

Scalability

ConnectWise Control
7.0
LogMeIn Central

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