Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
RingEX
Score 7.8 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
Honestly, this came down to two things: Voice to Text transcripts and customer service. I will never use RingCentral MVP due to their TERRIBLE customer service. I tried them out, and during the trial they failed to ever resolve 90% of the issues facing our organization. …
Better User Interface with Dialpad Talk for the application. However, RingCentral has unified phone numbers where your voice line is also your fax line. DialPad uses a 3rd party (HelloFax) and adds a margin to the cost to make a profit. Dialpad Talk just needs to develop …
With [an]other company [I] used RingCentral. They offered more features but at a high cost per line whereas Dialpad offers the features that are used on a daily basis at a competitive price.
We absolutely hated RingCentral. The admin portal was a nightmare. Figuring out how to make the most basic of changes took forever. We couldn't even delete users on our own! We had to call AT&T and wait on hold for 20 minutes just for them to do it for us. The faxing never …
Verified User
Engineer
Chose Dialpad Ai Voice
I used Google Voice free service. It helped me, however, I was getting tired of using their web interface. Sometimes, the call quality suffered a lot. Also, their SMS and MMS services were not convenient enough. I used RingCentral almost 10 years ago and was not too happy with …
Dialpad has provided an overall better experience, not only in app and feature quality, but also in the arena of customer service. Previous VOIPs were cumbersome and difficult to get support on. Dialpad has been the opposite. While Dialpad provides a better experience across …
They are all pretty similar, however, Dialpad seems to have a tighter all-in-one solution with uber conference integrated in the desktop app and you can invite or launch meetings from there. I have not used the newer Zoom phone options or newest RingCentral meetings yet, but …
At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to …
I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just …
RingEX doesn't really compare to any of these services (nor do they stack up against a superior telecom service such as the Verizon One Talk Mobile Application). Their product is glitchy and their tech support is not very knowledgeable or forthcoming. I found that I had more …
The biggest difference between RingEX and its competitors is that the service is solid without sacrificing features. The infrastructure is great, which means that quality is high. But the interface is lacking and older-looking. It would do well to take a page from the Google …
Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingEX having unlimited calling instantly makes it a lower-cost option than most competitors at this …