Rubrik vs. ServiceNow IT Operations Management

The speed of restoring data and simplicity to kick that off is hands down the best. The intuitive nature of the system to recognize a missing VM and to auto flag it as a relic to reduce log clutter and distractions. I honestly don't look at it often due to the stability of the system.

Where its less suited would be the full feature set is only for VMware, with the recent approval from Nutanix as a partner there have been a lot of growth adding function for AHV VMs. Custom reporting doesn't seem to be as feature rich as other processes along with the YARA rules coding for threat hunting.

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Validates all backups against ransomware during and after backups are performed.
• Is seamless in backing up data whether on prem or in the Cloud.
• Support engineers are extremely knowledgeable and useful in providing guidance.
• Integrates will with native Oracle and SQL backup processes.

• license management
• Integrate with other tools
• Dashboards
• Change Management - impact analysis

• Anything Rubrik is missing can be developed with their open API.
• It would be nicer if Rubrik had better networking options out of the box for machines being restored to a location other than their normal location.
• Better node reporting or performance, we have had a few nodes need to be rebooted.

• They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.

I gave rating do to the following: The product works great with little time needed to manage to be sure that backups work. Customer is very helpful and respond quickly to resolve errors or answer product questions. The continued education that Rubrik continue to offer such as training, webinars, and blogs.

Rubrik has a simple to use interface and day to day management is very simple yet it doesn't sacrifice flexibility. Expanding capacity as data grows is very easy and does not require downtime. Upgrading is simple and efficient. Setup and configuration are straight forward.

Never goes down

I did not find any performance issues.

Rubrik support is hands down some of the best product support we have. They know their product and are quick to assist. Submitting support cases is easier and they are very responsive. You don't have to use Rubrik support often but when you do they have your back.

Very easy to take in and pass on.

I've given 5 here as i have not done the Rubrik university stuff - just read their KB which is decent.

From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.

Rubrik has smaller footprint of hardware compared to the competition and ease of operations. The software is a bit more stable and allows the scaling of the infra in a much easier way and manage. The polaris tool / reporting module is very easy for management to look at the statistics and get the meat of the information from the overall operations

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

the only downside with a hardware+software all in one solution is having to pay for more licensing if you need more disk space instead of just adding space. other than that it's great

Very easy to add new 'briks' (or nodes as everyone else calls them :P) as long as the network is plugged in and configured, the briks will discuss among themselves and welcome the new comer into the cluster

• This solution was comparable in price to other solutions we examined and offered features not available from some other leading backup providers.
• This has increased the speed with which I can restore files and especially entire virtual machines (literally seconds to spin up a restore instead of often over an hour with Avamar) so less downtime for customers who need help.
• While (thankfully) we haven't had to use it, this also offers ransomware detection and protection.
• Single Sign-On integration allows us to use our existing 2FA to increase security.

• Saved license allocated to inactive users
• Allow better negotiation