What users are saying about
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Top Rated
166 Ratings

Rubrik

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Top Rated
166 Ratings
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Score 9.4 out of 100
19 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Rubrik

Rubrik is an enterprise backup and recovery system. While it can be used anywhere, the price point may be tough for small entities. The Ransomware detection feature and the immutability of backups built into the platform are definitely an added plus that can be leveraged to enhance the cybersecurity of an organization.
David Newaj | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Rubrik
9.4
ServiceNow IT Operations Management
Universal recovery
Rubrik
9.1
ServiceNow IT Operations Management
Live recovery
Rubrik
9.7
ServiceNow IT Operations Management
Recovery verification
Rubrik
9.0
ServiceNow IT Operations Management
Business application protection
Rubrik
9.2
ServiceNow IT Operations Management
Multiple backup destinations
Rubrik
9.3
ServiceNow IT Operations Management
Incremental backup identification
Rubrik
9.6
ServiceNow IT Operations Management
Backup to the cloud
Rubrik
9.6
ServiceNow IT Operations Management
Deduplication and file compression
Rubrik
9.4
ServiceNow IT Operations Management
Snapshots
Rubrik
9.7
ServiceNow IT Operations Management
Flexible deployment
Rubrik
9.4
ServiceNow IT Operations Management
Management dashboard
Rubrik
9.6
ServiceNow IT Operations Management
Platform support
Rubrik
9.3
ServiceNow IT Operations Management
Retention options
Rubrik
9.3
ServiceNow IT Operations Management
Encryption
Rubrik
9.6
ServiceNow IT Operations Management

Pros

Rubrik

  • Extremely fast restores of both file data and entire VMs via snapshots
  • Incredible user-friendly interface that has what I found to be a low learning curve
  • Easy to set up replication between sites for DR purposes
  • Fantastic support when I have issues - time to initial contact is very low and resolution is almost always very quick
  • Global search feature makes finding things very quick
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Reports
  • Lifecycle of an Object
  • Web based solution
Suresh Kumar K S | TrustRadius Reviewer

Cons

Rubrik

  • Anything Rubrik is missing can be developed with their open API
  • It would be nicer if Rubrik had better networking options out of the box for machines being restored to a location other than their normal location
  • Better node reporting or performance, we have had a few nodes need to be rebooted
Jordan Watson | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
Gal Avraham | TrustRadius Reviewer

Likelihood to Renew

Rubrik

Rubrik 8.9
Based on 11 answers
We have been very satisficed with Rubrik over the years that we have been using the product. We have seen a few minor issues with some of the upgrades that have been applied, but overall the product works and is easy to use. Our SQL DBA's love the product to manage their SQL server backups because the restores are fast and can be done at the database level.
Mark McCully | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Usability

Rubrik

Rubrik 8.8
Based on 9 answers
Rubrik has a simple to use interface and day to day management is very simple yet it doesn't sacrifice flexibility. Expanding capacity as data grows is very easy and does not require downtime. Upgrading is simple and efficient. Setup and configuration are straight forward.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Reliability and Availability

Rubrik

Rubrik 9.1
Based on 3 answers
Never goes down
Kevin Mortimer | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Performance

Rubrik

Rubrik 9.1
Based on 3 answers
I did not find any performance issues.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Support Rating

Rubrik

Rubrik 8.9
Based on 18 answers
Rubrik support is hands down some of the best product support we have. They know their product and are quick to assist. Submitting support cases is easier and they are very responsive. You don't have to use Rubrik support often but when you do they have your back.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

In-Person Training

Rubrik

Rubrik 9.1
Based on 1 answer
Very easy to take in and pass on.
George Pickersgill | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Online Training

Rubrik

Rubrik 4.5
Based on 1 answer
I've given 5 here as i have not done the Rubrik university stuff - just read their KB which is decent.
George Pickersgill | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Implementation Rating

Rubrik

Rubrik 9.0
Based on 7 answers
From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
Jewemars Christian Riano | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Rubrik

Rubrik was the easiest to install and configure for our environment. The all in one solution has built in safeguards, so if part of the system fails you are not left without a backup solution. The system is robust and easy to upgrade or increase in size. The system requires very little day to day attention and integrates with ServiceNow.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

ServiceNow has ease of usabilty and configureability. It is smooth and has easy integration with legacy systems. Also, it allows the users to configure and build their own applications.
Ashish Dharia | TrustRadius Reviewer

Scalability

Rubrik

Rubrik 8.8
Based on 3 answers
Very easy to add new 'briks' (or nodes as everyone else calls them :P) as long as the network is plugged in and configured, the briks will discuss among themselves and welcome the new comer into the cluster
George Pickersgill | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Return on Investment

Rubrik

  • The ability to deliver strong business continuity has been worth FAR more than we paid for the solution. Our previous backup system was undersized and underperforming, and RTO for a full outage was measured in weeks. Currently we can bring up core production within a few hours, and that is with a series of huge file servers - we expect to see that time drop as we break the servers out
  • Having 365 and Azure backed up through Polaris has saved us from what would have been embarrassing client-facing issues when emails were lost or deleted.
  • We are so much more confident in our systems that we are able to make system changes rapidly to keep pace with the company, knowing that we can always just take a quick backup and revert if needed. We are even using the Rubrik cluster to transition workloads between otherwise incompatible vCenter deployments, allowing us to seamlessly replace whole clusters with no downtime.
Adam Stadnick | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
Anonymous | TrustRadius Reviewer

Screenshots

ServiceNow IT Operations Management

Pricing Details

Rubrik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Rubrik
9.6
ServiceNow IT Operations Management
9.0

Likelihood to Renew

Rubrik
8.9
ServiceNow IT Operations Management

Usability

Rubrik
8.8
ServiceNow IT Operations Management

Reliability and Availability

Rubrik
9.1
ServiceNow IT Operations Management

Performance

Rubrik
9.1
ServiceNow IT Operations Management

Support Rating

Rubrik
8.9
ServiceNow IT Operations Management

In-Person Training

Rubrik
9.1
ServiceNow IT Operations Management

Online Training

Rubrik
4.5
ServiceNow IT Operations Management

Implementation Rating

Rubrik
9.0
ServiceNow IT Operations Management

Scalability

Rubrik
8.8
ServiceNow IT Operations Management

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