Rubrik vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rubrik
Score 7.7 out of 10
Mid-Size Companies (51-1,000 employees)
Rubrik is cloud data management and enterprise backup software provided by Palo Alto-based Rubrik, Inc. It is a software platform that provides backup, instant recovery, archival, search, analytics, compliance, and copy data management in one secure fabric across data centers and clouds.N/A
ServiceNow IT Operations Management
Score 8.7 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
RubrikServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RubrikServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RubrikServiceNow IT Operations Management
Top Pros
Top Cons
Features
RubrikServiceNow IT Operations Management
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Rubrik
9.3
140 Ratings
9% above category average
ServiceNow IT Operations Management
-
Ratings
Universal recovery9.2125 Ratings00 Ratings
Instant recovery9.7134 Ratings00 Ratings
Recovery verification9.2123 Ratings00 Ratings
Business application protection9.0123 Ratings00 Ratings
Multiple backup destinations9.6132 Ratings00 Ratings
Incremental backup identification9.2129 Ratings00 Ratings
Backup to the cloud9.4127 Ratings00 Ratings
Deduplication and file compression7.9135 Ratings00 Ratings
Snapshots9.1139 Ratings00 Ratings
Flexible deployment9.1128 Ratings00 Ratings
Management dashboard9.5140 Ratings00 Ratings
Platform support9.1137 Ratings00 Ratings
Retention options9.8140 Ratings00 Ratings
Encryption9.9130 Ratings00 Ratings
Best Alternatives
RubrikServiceNow IT Operations Management
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.5 out of 10

No answers on this topic

Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.4 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.7 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RubrikServiceNow IT Operations Management
Likelihood to Recommend
7.9
(140 ratings)
9.1
(5 ratings)
Likelihood to Renew
8.8
(17 ratings)
-
(0 ratings)
Usability
8.7
(20 ratings)
8.0
(2 ratings)
Availability
7.7
(5 ratings)
-
(0 ratings)
Performance
8.2
(6 ratings)
-
(0 ratings)
Support Rating
8.4
(22 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
7.3
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(8 ratings)
-
(0 ratings)
Configurability
6.1
(6 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
6.6
(8 ratings)
-
(0 ratings)
Ease of integration
8.6
(6 ratings)
-
(0 ratings)
Product Scalability
8.2
(6 ratings)
-
(0 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(6 ratings)
-
(0 ratings)
Vendor pre-sale
8.3
(6 ratings)
-
(0 ratings)
User Testimonials
RubrikServiceNow IT Operations Management
Likelihood to Recommend
Rubrik, Inc
Rubrik is still a relatively new product when compared to other solutions which tackle total data protection. The feature set is quite broad but still needs some refinements. Most of the User Interface is quite straightforward and easy, but some areas are a bit lacking in a description of what the option is used for, or the option is missing. While making the user experience easy, many tunables aren’t present and require a Support Tunnel to be open for a Support person to make a change in the customer’s environment. Seems the first question Support always asks is if you can open a tunnel for them to remote in. Then you’re not able to monitor exactly what they’re doing.
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
Rubrik, Inc
  • It just works right out of the box. No customizations were needed to start using.
  • It protects several types of databases such as IBM DB2 that are not protected by competing products.
  • The Rubrik Support team is very knowledgeable and responsive to our issues.
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
Rubrik, Inc
  • Automated test restores. I would love to setup automated and random test restores on a regular basis where Rubrik's system will restore a random file or directory to a test SharePoint folder, send a full report, and provide a path to the folder for review and confirmation.
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Likelihood to Renew
Rubrik, Inc
The support has been incredible. Any time we have had a question, it has always been answered within 24hrs. Also, the team is always will to hop on a Zoom call to help walk us through the dashboard and troubleshoot any issues we are having. Also, having the peace of mind that our data is protected should anything happen in our system.
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ServiceNow
No answers on this topic
Usability
Rubrik, Inc
The support is top notch both tech and sales team, the tools are simple
to use and yet still is feature rich. Security is top of the list, the
product is sold and reliable, easy to configure and intuitive to use.
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ServiceNow
As previously mentioned, the learning curve is pretty steep as there is a lot of "buttons and knobs" in this component.
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Reliability and Availability
Rubrik, Inc
Rubrik's brik is designed with redundancy in mind, ensuring that if one node experiences issues, others can continue to provide backup and recovery services.
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ServiceNow
No answers on this topic
Performance
Rubrik, Inc
Yes. Even on VPN and poor occasional poor internet speeds we've had no issues.
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ServiceNow
No answers on this topic
Support Rating
Rubrik, Inc
Rubrik support has been pretty good. There have been a few issues with new releases we have experienced and are still considering if we want to make the jump to version nine. There are a few things we are concerned about which are giving us pause. That being said, support is working hard to answer our questions.
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ServiceNow
No answers on this topic
In-Person Training
Rubrik, Inc
Very easy to take in and pass on.
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ServiceNow
No answers on this topic
Online Training
Rubrik, Inc
The interaction with the teacher is great and usually provides tons of opportunity for questions. The students questions are great to generate discussions and touching base the certification topic.
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ServiceNow
No answers on this topic
Implementation Rating
Rubrik, Inc
From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
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ServiceNow
No answers on this topic
Alternatives Considered
Rubrik, Inc
Having all our backups under one umbrella made product management easier, with not need to manage myltip contracts.
The additional analysis of the data after the fact gave insights into our user data, without the need for an addition product, or the impact on live data sets.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Contract Terms and Pricing Model
Rubrik, Inc
We are fine with the 1 year or 3 year support options that Rubrik has had. The support for the on-prem hardware has been great too. We've had them for quite a while (4+ years) and no end of support yet.
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ServiceNow
No answers on this topic
Scalability
Rubrik, Inc
Rubrik allows multi-site deployment and cloud integration. But we are currently only using Rubrik in one location with Archives in Cloud
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ServiceNow
No answers on this topic
Return on Investment
Rubrik, Inc
  • Rubrik has eliminated all our other backup tools that we were trying to accomplish what they offer.
  • Rubrik has made management of backups a non-issue.
  • Recovery of systems and files takes seconds or minutes.
  • We have a better strategy against ransomware.
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ServiceNow
  • Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
  • Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
  • Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
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ScreenShots

Rubrik Screenshots

Screenshot of Rubrik DashboardScreenshot of Data Threat AnalyticsScreenshot of Data Security PostureScreenshot of SLA Domain