Rubrik vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rubrik
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
Rubrik is cloud data management and enterprise backup software provided by Palo Alto-based Rubrik, Inc. It is a software platform that provides backup, instant recovery, archival, search, analytics, compliance, and copy data management in one secure fabric across data centers and clouds.N/A
ServiceNow IT Operations Management
Score 8.4 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
RubrikServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RubrikServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RubrikServiceNow IT Operations Management
Top Pros
Top Cons
Features
RubrikServiceNow IT Operations Management
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Rubrik
9.0
122 Ratings
ServiceNow IT Operations Management
-
Ratings
Universal recovery8.8109 Ratings00 Ratings
Instant recovery9.4118 Ratings00 Ratings
Recovery verification8.6105 Ratings00 Ratings
Business application protection8.6107 Ratings00 Ratings
Multiple backup destinations8.9113 Ratings00 Ratings
Incremental backup identification9.1113 Ratings00 Ratings
Backup to the cloud9.5112 Ratings00 Ratings
Deduplication and file compression8.8119 Ratings00 Ratings
Snapshots9.4121 Ratings00 Ratings
Flexible deployment9.0112 Ratings00 Ratings
Management dashboard9.1122 Ratings00 Ratings
Platform support8.5118 Ratings00 Ratings
Retention options9.1121 Ratings00 Ratings
Encryption9.4111 Ratings00 Ratings
User Ratings
RubrikServiceNow IT Operations Management
Likelihood to Recommend
9.3
(122 ratings)
9.5
(3 ratings)
Likelihood to Renew
9.0
(12 ratings)
-
(0 ratings)
Usability
9.0
(11 ratings)
-
(0 ratings)
Availability
9.1
(3 ratings)
-
(0 ratings)
Performance
9.1
(3 ratings)
-
(0 ratings)
Support Rating
8.8
(22 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
4.5
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(7 ratings)
-
(0 ratings)
Configurability
8.8
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.2
(2 ratings)
-
(0 ratings)
Ease of integration
8.8
(3 ratings)
-
(0 ratings)
Product Scalability
8.8
(3 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(3 ratings)
-
(0 ratings)
Vendor pre-sale
8.5
(3 ratings)
-
(0 ratings)
User Testimonials
RubrikServiceNow IT Operations Management
Likelihood to Recommend
Rubrik, Inc
The speed of restoring data and simplicity to kick that off is hands down the best. The intuitive nature of the system to recognize a missing VM and to auto flag it as a relic to reduce log clutter and distractions. I honestly don't look at it often due to the stability of the system.
Where its less suited would be the full feature set is only for VMware, with the recent approval from Nutanix as a partner there have been a lot of growth adding function for AHV VMs. Custom reporting doesn't seem to be as feature rich as other processes along with the YARA rules coding for threat hunting.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
Rubrik, Inc
  • Validates all backups against ransomware during and after backups are performed.
  • Is seamless in backing up data whether on prem or in the Cloud.
  • Support engineers are extremely knowledgeable and useful in providing guidance.
  • Integrates will with native Oracle and SQL backup processes.
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ServiceNow
  • license management
  • Integrate with other tools
  • Dashboards
  • Change Management - impact analysis
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Cons
Rubrik, Inc
  • Anything Rubrik is missing can be developed with their open API.
  • It would be nicer if Rubrik had better networking options out of the box for machines being restored to a location other than their normal location.
  • Better node reporting or performance, we have had a few nodes need to be rebooted.
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ServiceNow
  • They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.
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Likelihood to Renew
Rubrik, Inc
I gave rating do to the following: The product works great with little time needed to manage to be sure that backups work. Customer is very helpful and respond quickly to resolve errors or answer product questions. The continued education that Rubrik continue to offer such as training, webinars, and blogs.
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ServiceNow
No answers on this topic
Usability
Rubrik, Inc
Rubrik has a simple to use interface and day to day management is very simple yet it doesn't sacrifice flexibility. Expanding capacity as data grows is very easy and does not require downtime. Upgrading is simple and efficient. Setup and configuration are straight forward.
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ServiceNow
No answers on this topic
Reliability and Availability
Rubrik, Inc
Never goes down
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ServiceNow
No answers on this topic
Performance
Rubrik, Inc
I did not find any performance issues.
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ServiceNow
No answers on this topic
Support Rating
Rubrik, Inc
Rubrik support is hands down some of the best product support we have. They know their product and are quick to assist. Submitting support cases is easier and they are very responsive. You don't have to use Rubrik support often but when you do they have your back.
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ServiceNow
No answers on this topic
In-Person Training
Rubrik, Inc
Very easy to take in and pass on.
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ServiceNow
No answers on this topic
Online Training
Rubrik, Inc
I've given 5 here as i have not done the Rubrik university stuff - just read their KB which is decent.
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ServiceNow
No answers on this topic
Implementation Rating
Rubrik, Inc
From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
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ServiceNow
No answers on this topic
Alternatives Considered
Rubrik, Inc
Rubrik has smaller footprint of hardware compared to the competition and ease of operations. The software is a bit more stable and allows the scaling of the infra in a much easier way and manage. The polaris tool / reporting module is very easy for management to look at the statistics and get the meat of the information from the overall operations
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ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
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Contract Terms and Pricing Model
Rubrik, Inc
the only downside with a hardware+software all in one solution is having to pay for more licensing if you need more disk space instead of just adding space. other than that it's great
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ServiceNow
No answers on this topic
Scalability
Rubrik, Inc
Very easy to add new 'briks' (or nodes as everyone else calls them :P) as long as the network is plugged in and configured, the briks will discuss among themselves and welcome the new comer into the cluster
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ServiceNow
No answers on this topic
Return on Investment
Rubrik, Inc
  • This solution was comparable in price to other solutions we examined and offered features not available from some other leading backup providers.
  • This has increased the speed with which I can restore files and especially entire virtual machines (literally seconds to spin up a restore instead of often over an hour with Avamar) so less downtime for customers who need help.
  • While (thankfully) we haven't had to use it, this also offers ransomware detection and protection.
  • Single Sign-On integration allows us to use our existing 2FA to increase security.
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ServiceNow
  • Saved license allocated to inactive users
  • Allow better negotiation
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