Adobe Campaign Reviews

Although there is a lot of material available on the internet to answer questions, I still feel a lack of commitment and delay in the responses of the support, but as a whole, it leaves nothing to be desired. I believe that, in the great majority, companies sin in the desired support, but we cannot generalize. But this one, in particular, has a wide range of specialists and well-qualified management, but I believe that it is not so bad.

I am giving this rating because according to my experience the support of the Adobe Campaign is really awesome. The first thing I never found any issues during the use of this amazing platform. I can easily manage things through the dashboard. Whenever I have a question, I read online their support articles and I have increased my knowledge of the Adobe Campaign.

My personal experience has not been upto the mark of what one should expect from a customer support from a company like Adobe. I've waited hours until I've received responses, many a time it has been multiple emails just to receive a single reply. It has led to frustrated customers and loss of business although only once!

Apart from customer support, documentations, FAQs, Forums and Knowledge Base has helped my company in multiple scenarios. We also sometimes has the luck of getting our hands on some beautifully curated videos which helped us understand the intricacies of the software.

There is a good evaluation from our side towards the support experience we have obtained from Adobe Campaign, which presents a highly skilled support team in most of the marketing development functions within the platform, or at least enough to provide extensive solutions.

Adobe Campaign is a well-designed software for managing marketing campaigns, but its Customer Service [is a] little bit buggy and they respond very late for solving our facing issues during work. So Customer Service should be more responsible for solving our issues.

The customer service is quite fast. [Since] we have been using Adobe Campaign, we have only had a couple of errors when we tried to set it up for the first time and in no more than 24 hours, they were able to solve it remotely and efficiently.

We have no complaints about the customer service, it is excellent in all aspects.

The support is not as expected from an Adobe product. The support is majorly email-centric which makes it a little slow compared to others. Customer support is one of the only things which is lacking that is stopping some users to drop using it, the price is also high but if the support quality could be improved then the overall quality of the application will have a drastic change and it will not only make the app more useful but will help in attracting new customers for the app. The support is only email centric is one of the reasons if the option for live chat or call is provided it will drastically improve the support.

I wished they have standard technical support based in Sydney, Australia and they made it easy for us to access that support.

A lot of the complex technical support questions have to be coursed through Adobe consultants, who charge a premium. And sometimes the answers to some technical questions are not very straightforward. In the end, we contracted a local Adobe Campaign technical partner.

One of the best support services that I ever had is from Adobe. The team is so well trained on the tool and give good recommendations to solve our issues or requirement.

Even with some drawbacks on the standard version, it does have a lot of options by upgrading to standard plus or using the classic version of the software with a little high cost. However for small project or organizations, the standard version still provides necessary support. Supported by multiple devices and sync.

Very slow customer support. Once I received the support I needed it did help solve my issues. Quicker response times would help greatly.

Overall, the support has been fine. They have large teams so the pre-sales, sales, and post-sales support will be all different people. That can sometimes be a problem as you might not be able to have the same rapport with everyone. But yeah, apart from that, we didn't face any issues.

Yes, you can interact with Adobe, also it depends a lot in your level of partnership with them in which kind of support you can expect. But in general the platform have a huge userbase which makes the life easier, but unfortunately when you have for instance to prepare for a certification there is no real preparation except yours, yes, you could follow their courses, but they are too much time consuming and the concept of hours listening to someone explaining you step by step what to do it’s a little outdated.

Support is heavily dependent on the contract you have with Adobe. At the most basic level, Adobe provides online learning and tutorials that any organization is able to use. These self-service modules are very helpful, and can help answer more 'platform 101' type questions. On the other end of the spectrum is Adobe managed services, which is essentially more dedicated and deeper support.

I give a 8, because I am not sure of the use and haven't used the support for Adobe Campaign. I was trained well and haven't had any issues to have to use the Adobe support team just yet.

I had a good experience chatting to the support team looking for some answers for specific client use cases.

Simple, reliable, secure, trustworthy, easy to use, no extra coaching required, easy to learn, easy to teach, hope to see some new good features soon, Adobe campaign should get feedback options more readable so people reach out to them in a much easier way. Just waiting to see some extra designing features in Adobe.

Support is excellent throughout the product lifecycle. We get regular updates and any issue can be addressed via sending mail or calling a toll-free customer support number which is available 24*7 days. While implementing the team was very helpful. They taught us how to operate the software and maintain it.

On-time support with any open ticket. Very nice experience with [the] Support team. Their vast knowledge on [the] tool help[s] teams [...] rectify any issue within [the] given time and achieve the customer/client timeline and run the [campaign] on-time [e]specially for any issue with occasional email campaigns.

It serves it purpose and has the marketing functions [we] are looking for.

The customer support is readily available any time that i would want to reach them.They also provide feedback to users within appropriate time

Really the support leaves to be desired elEs should update the method of customer service , to leave everything but fast and practical, because every customer deserves excellent support and this increases confidence in sotware .

Customer support is slow.