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Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

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Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.2
    82%
  • Search (107)
    6.8
    68%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(2103)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(76-100 of 126)
Companies can't remove reviews or game the system. Here's why
Chris Snelling, CFA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Jayant Rana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are allowed to use Confluence to write anything and can write too much about the product. Team members can access the same information and make changes. No more wasted time trying to find feedback trapped in your email or chat thread. It uses a structured hierarchy and a powerful search engine to find work quickly and easily.
Holly Wallace Nielsen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It works well for remote teams that need to communicate and keep track of many projects happening all at once. It keeps everything all in one place so that everyone can find things and we all know where stuff should go. If you are tracking KPIs using complicated formulas in excel, you will find it annoying to try and replicate that in confluence.
Michael Gaylord | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Confluence is well suited to large to medium-sized, fragmented companies that are working on multiple complex projects. Less optimal for small teams that have smaller projects because of the amount of bloat. It is also more suited for teams that require a large level of inter-team communication around technical requirements.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence is ideal if your organization already uses Jira as the two work seamlessly together, although I am still new to cross over and haven't figured out all the linking capabilities yet. Confluence seems to fit well within organizations that need to share numerous assets, and thoughts around those assets, across large project teams in order to streamline project management.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is well suited for a knowledge base, where an organization can post their important documents and allow for collaboration among colleagues. It is also very good for storing documentation and disseminating information. The platform might be less appropriate to store generic company documents or anything that is not proprietary.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think it's great for any project, as it helps to structure and streamline the process. Maybe the only scenario where it wouldn't be as appropriate would be a big art team with a lot of images and other art assets that they would need to collaborate on.
Daniel Blazquez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Based on what I have seen, large teams (10+ people) working on complex projects (100s of requirements) with many types of "media" files (renders, engineering schemes, drawings, etc) will benefit the most from Confluence. I was impressed by the powerful tools to manipulate "non-text" files, and to adapt the content to different screens and devices. On the other hand, smaller projects will experience a significant "tool overhead" due to the (relative) complexity of the tool. A significant factor will be how handy are the team admins, as they might become bottlenecks to run the sites (configure flows, create sub-sites, etc).
Gil Lopez CTS ING | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Confluence is great for documenting internal processes that are part of the on-boarding process of new hires. The document is used by the trainer and can be accessed by the trainee at a later date to refresh their knowledge on the subject. The same process is very useful to observe the evolution of a training program and edit as needed for improvements or lessons learned.
January 12, 2018

Get Work Done Together

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Finding the actual documents you want can be very challenging. This could be the way we have set up Confluence in our instance but it requires a lot of scrolling; [there's]not much of a search ability and is pretty tedious to get documents and files updated.
Sean Scott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence makes it relatively easy to produce richly formatted documents for an organization. By making it easy, Confluence takes away many of the barriers individuals might find for not documenting procedures, etc. The key to success with Confluence is to configure an organizational structure efficiently from the outset. It becomes more difficult to change or reorganize once something is established, and can lead to poor search results of a fragmented document store.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a collaborative, wiki style tool, it excels above most other products I've tried. The live-editing feature, plus the simple page-level security settings, document preview support, and a number of other features really make it an awesome tool for the job. Where it doesn't quite excel is if you need a strict document repository. Due to the licensing and pricing, you'd be better off using SharePoint or another lower-cost-per-user tool. Confluence's strength is with the understanding that these documents and pages are live and regularly updated. Not static documents that are updated once a year or so.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I don't think Confluence works well with assigning out tasks—not as well as other applications, at least. I also think it could have a better method for actually storing/attaching documents instead of just linking them out to Google Drive or other document sources. Confluence works very well for meeting notes, I must say. Prior to use, we rarely shared meeting notes OR we shared them in a long, confusing string of emails.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Suited:
- Review and comment on documents produced by a single user
- Repository of 'accepted' documents and processes
- Basic documentation

Unsuited
- Multi user collaborative content creation
- Non-basic formatted docs
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Great for collecting documentation, less so for organizing and creating documentation. The learning curve is easy to surmount and there's a fair amount of flexibility for layouts but less so for beautification.
Yaron Lavi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
[It's] very good for knowledge base articles, how-to stuff, ideas, and feedback. It will dramatically reduce the number of documents running around across the company and centralize intellectual property in one place - which is great.

It is less good when it comes to document management where it lacks functionality - as it aims to be a content management and not document management system.
David McCann | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
In a larger organization, performance/responsiveness may not be as big an issue, and may be a cost worth paying for a cohesive product that could be used company-wide. In order to attract smaller businesses, it would have to really optimize performance to feel "lean" enough to be worth using. For support ticket tracking, especially when integrated with HipChat, I found Confluence to be a powerful tool, but for agile/scrum there are better tools out there that are more specialized to accommodate the requirements of the process.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is well suited as a simple tool for document creation, and to share with other people with access to Atlassian. As opposed to other platforms, you can edit the documents directly without the need to download, edit, upload, and share. It is less appropriate when the needs are more complex and the UI is not intuitive.
Paul Chauvet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
There really needs to be someone with a good sense for how content should be laid out and named working in each space. Without an initial content organizer of sorts, things get a bit chaotic.

It isn't just a replacement for a traditional network drive or Dropbox though - and users seeking something like that may have issues shifting culture in that direction.
Charlie Chauvin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Confluence is great at keeping all of your team needs organized. You can drop in screen shots and create walk throughs for team members. You can drop in code examples. You can create multiple spaces to keep team or project information separate. It really is a superior tool and is the modern wiki for teams.
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