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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
(51-75 of 613)Companies can't remove reviews or game the system. Here's why
June 08, 2019
We still call it ScreenConnect.
We first got this from the original developer's outfit, Elsinor Technologies, before Connectwise purchased ScreenConnect. In fact, we still call it "ScreenConnect" internally. It's being used on 4 admin/support seats with a supported client base of about 190 internal users/systems nationwide. We run our own server instance internally, with external DNS entries to run it from anywhere using port address translation. It provides us with remote control capability to workstations, and a limited but often useful software and hardware resource inventory.
- Remote desktop support.
- Issuing command line entries to the remote workstation.
- Looking at running processes on the remote workstation.
- Looking at running services on the remote workstation.
- Pushing files to the remote workstation through the console to perform administrative level installations.
- Provides the ability to restart and reconnect to the remote workstation administratively without user intervention.
- Allows a remote change of the user logged into the remote workstation without session interruption.
- Reverse display control outside of "meetings" (allowing the remote workstation to see the technician's desktop during a session) would be nice.
- A little better and easier branding of the landing interface.
- Easier push distribution of new/updated client builds.
June 07, 2019
ConnectWise Review
ConnectWise is being used to remotely connect to clients' PCs/laptops in order to fix issues remotely. This is also used to connect to our servers and to check on them if issues arise. By using ConnectWise this stops us from having to send an engineer on site each time that there is an issue on the client's site.
- It is easy for a client to get set up in a remote session.
- Unattended access allows us to get connected to the servers without any interaction.
- The presenter mode is good if you are wanting to talk a colleague through doing something.
- Allow to you to elevate your permissions so that you are able to enter passwords for UAC
June 06, 2019
Great IT remote support software
I use ConnectWise every day to support remote end users. It is being used by our IT department. It helps me support end users both in the office and those that work remotely.
- It supports multiple monitors.
- After a PC is restarted it automatically starts back up the remote session that you were using. No need to reconnect.
- The cost is very reasonable.
- Sometimes updates to clients fail.
ConnectWise Control has been critical in supporting staff computing needs and managing computers across our multiple locations. Our small IT department is able to quickly and efficiently jump on any computer, anywhere, anytime and solve problems immediately. Our people are very happy and love the responsiveness to their needs. Our IT staff love this service and how it empowers them to achieve their mission.
- Enable seamless and immediate computing support
- Simple and intuitive to use
- Affordable with a big ROI!
- We have no issues with the service.
- The change in name from ScreenConnect to ConnectWise caused a little confusion that was soon overcome.
June 01, 2019
Above the rest? Yes!
ConnectWise Control, initially, was just being used by our IT department. However, as of a few weeks ago, our HR and our training team have hopped on and are using it, too.
For IT, this allows us to easily remote into managed/unmanaged company devices. We work in a model similar to franchising, so many of our offices we don't have full control of all of their devices. Our HR and training team uses ConnectWise Control to provide training to new employees. It's valuable to be able to see their screen remotely, as well as provide annotations.
- Remotely view/manage a computer. I have used TeamViewer, LogMeIn, and WebEx Support at previous jobs. ScreenConnect does this the best out of all of them.
- Easily send/join sessions. While I do like LogMeIn and TeamViewer's approach better, ConnectWise Control has a lot of flexibility here, too. With the extension that allows users to create their own session, opposed to just joining, it adds that extra valuable layer.
- Manage remote endpoints through the "access" functionality. Being able to preload computers with an agent is definitely a nice plus without needed an RMM solution.
- SAML single sign-on. While it is a live feature, last time we tried to implement it, we were told there was a bug preventing it from working with our particular cloud instance. To my knowledge, this bug has not yet been resolved.
- Custom domains. It would be create if the cloud instances supported custom domains.
- More advanced custom scripts. It would be nice to be able to integrate more-advanced scripts like the ones in ConnectWise Automate. Different solution, sure, but definitely would be a nice bonus.
May 31, 2019
The best tool for remote access
We use ScreenConnect on a daily basis. We remotely work and fix issues for our customers, we check backups on the servers and fix quickly about 95% of the customers' tickets. It's stable, fast, with a lot of great tools, we can't work without it, it's really a good product to use.
- Remotely fix issues on the customers' PCs.
- Work everywhere.
- Gain unattended access.
- A stand-alone tool for remote access like TeamViewer
- A console for all the customers
- Share session with someone outside the company for over 30 days
We use ConnectWise Control primarily for remote access and monitoring of our client's networks. It allows us to easily support over 150 seats and growing. We use it on a daily basis and frankly couldn't live without it.
- Very easy to deploy and update.
- Cloud-based means easy access and management from around the world.
- Large range of extensions allows you to customize your functionality.
- Speed issues in certain circumstances.
- Mobile client needs to support email address login.
May 28, 2019
A simple way to a complicated job
I am the IT admin of the company. We have 6 office locations and this helps me connect to users that have problems or computers that I need to update.
- Easy to setup
- Easy to use
- Lots of features
- Can connect from anywhere, not computer or installation dependent.
- None
- It does everything I want.
We use ConnectWise Control to remotely support end users in multiple locations. Our company is rather diverse and we have staff in many different office. ConnectWise Control allows our IT department of two resources to be in multiple places at once. We also use it to remotely access unattended servers when other methods fail.
- High-performance remote desktop access.
- Ability to adjust the settings based on the connection speed.
- Small payload for the end user to download.
- File transfers can be a little slow versus downloading from cloud sources.
- As easy as they've made it for users to connect to a session, some users still miss the downloaded file they are supposed to run.
- I have experienced some random connectivity issues with access sessions recently.
May 27, 2019
ConnectWise Control review
We use ConnectWise Control primarily to support our remote staff. We have a small IT staff & this is invaluable to be able to log on to those remote machines & troubleshoot issues and even train users how to do things. Having an agent preinstalled allows us to do this without having to send out email invites each time; each machine is pre-setup in the system.
- Ease of use
- Lots of features
- Granular control
- Some administrative features are not intuitive
- Default color scheme hid controls for me
- Provide more examples in documentation of features
We use ConnectWise Control regularly to solve problems on computers not local to our building. It's primarily used by our IT dept. and it helps them fic things fast without having to visit the clients or have their computers shipped to HQ. It saves us many hours and dollars in support costs.
- Fast connection; saves time.
- Client applet is light and fast.
- Rich feature set allows full control of remote computer/server.
- Blank remote screen and lock input is very useful in warehouse environments when multiple users may approach the remote computer.
- Reboot into safe mode and stay connected is a great tool.
- Small applet to download is fast and easy to connect with clients who don't have the client software installed.
- Love the interface, very intuitive and easy to work with.
- Zoom into the remote screen would be nice the to have in the same way it can be done on a mobile device
- Windows UAC prompts are handled a little roughly, it could be better, easier.
- Some problems controlling Apple clients from a Windows host.
May 23, 2019
Best remote access tool ever
We use it to remote into systems and support our clients. It is by far the best remote access tool I’ve ever used. It’s quick to install, quick to connect, and quick to remove as well. It also tends to work better across slower connections which is valuable as out in Hawaii, we don’t have the fastest speeds.
- Fast - install, removal, connection
- Light - doesn’t kill system resources, small install package
- Simple setup
- Command prompt emulator is trash. It executes commands but if that command returns a prompt, it cannot handle that. So you have to include responses to the prompts in the initial command.
- UI on the website could use work. Things like groups not automatically reordering by alphabetical order, separation of servers and workstations, etc.
- Wish the agents could be renamed easier...in add/remove the default creates a install of agent2848399374773...so if another company and I both use screenconnect, it makes it hard to determine whose software is what.
May 23, 2019
ConnectWise for a School District
We use ConnectWise Control for remote support to 250 Windows desktops in our district. It allows us to support users from our desk without having to walk/drive to each individual workstation. We can also remote into desktops to perform maintenance and updates after hours.
- Easy to install and works well.
- Cloud-based platform is very stable, has never been down for us.
- Has advanced scripts that it can run.
- Since it is cloud-based, there is sometimes a delay when connecting. Once connected, it resolves itself.
May 22, 2019
ConnectWise Control for the SMB market place
Connectwise Control allows our company to remote access client's workstations and servers hassle free.
- You can set up your client's server with ConnectWise Control, so if you need access its just a matter of a couple of clicks.
- For our business needs and usage, the software does all we need it to do.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
I operate a Managed Services Provider that focuses on serving small businesses. I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise Control. We signed on when starting our company after trialing a couple different vendor's solutions. With remote control software, there is one thing above all else that it should accomplish: quickly connecting you to the desired workstation, without any worry of technical delays or difficulty. For this we've found Control works flawlessly. When our clients call with an issue, they don't have to sit around or worry about downloading another tool to install. We simply search their computer in the dashboard, and connect without problems, every single time. The peripheral features are extremely helpful as well. The integrated chat is very important for working with users who can't take a call, but are needing assistance. The bi-directional clipboard and file sharing is near seamless. And the dashboard provides plenty of information without having to dive into our RMM.
- The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
- Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
- The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
- Multi-monitor support is perfect!
- I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
- The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
- Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
We have a variety of software sets and databases that are licensed to one device by their developers. In commercial real estate, we are often in the field, and cannot return to the office for a quick search using these tools. For us, using something like ConnectWise allows us to access these systems while on the go, without having the constraint of being in our main office.
- Easy Client Management: adding and removing devices is it nuanced but is very easy from a management perspective
- Easily share files between devices: this is huge for my organization as we are working with large data sets. Though lag is minimal, it is easier to download the data directly to my device from the connected device from the file-sharing tool.
- Though removing and adding devices isn't terribly difficult, it isn't the most intuitive for a non-technical user. Could be a bit better on that end.
- "End Session" has always been a pain point for me. It reads as if it will end the currently connected session. A number of our users have clicked this in error and removed the device from our available sessions lineup. Minor change, but should be implemented
- Continue to improve on video/screen quality. Our internet speeds in most of our offices is near 1Gb/s and true speeds are pretty close to that. We still have some pretty aggressive lag on some days. Usually great, but there is always room for improvement in the compression and transmission of this feed.
May 16, 2019
Sign in and help customers
We use ScreenConnect to work without clients who are out of state and we are able to log in with ease at any time to help troubleshoot issues customers are seeing. We have found it more user-friendly and cost-efficient over TeamViewer. Clients are happy with the service we provide thanks to ScreenConnect.
- Ease of access
- Customer service is great
- Price is right
- My Technicians are happy with service
- Adding more users with less cost
May 16, 2019
Surprisingly Painless
ConnectWise Control is used both internally to support a global team of consultants working in remote work sites with poor access to local support options, as well as used externally to support a number of our clients and partners. With a globally distributed workforce, technical support becomes an absolute nightmare without the right tools and processes in place, something that we have been able to greatly improve upon since the adoption of ConnectWise Control.
- Easy to deploy to both full time and temporary one off users
- Relatively simple to set up and manage
- Improvements being made to better support 2FA options
- Still a long way to go before the 2FA options are where they need to be - supports only a single hardware token device, lose your YubiKey for instance, you can't configure a backup device
- Remote control of users with multidisplay set ups can get a little fiddly
May 15, 2019
Highly Recommend ConnectWise
As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!
- Great support
- Awesome features
- Ease of access
- Ease of setup
- Ability to use the system from my mobile phone
- Ability to share the screen of the person accessing remotely
May 15, 2019
Control is by far the easiest and strongest remote connectivity platform I've experienced.
Control is used to quickly and efficiently configure assets, resolve issues and address technology needs very quickly remotely.
- We use it to manage the IP PBX for SIP Phones including moves, adds and changes, configuration changes, call routing and blocking and almost everything else.
- We use it for Server management and configuration changes including Active Directory.
- We use it regularly for core switch changes and troubleshooting.
- We use it to manage, configure and troubleshoot issues with the primary Firewall.
- On remote devices like the iPad and iPhone, the virtual cursor could have better logic to follow the screen movements and zooming rather than staying off screen until physically moved.
- The commonly used scripting changes in the Admin Area could have better organization and implementation rather than being bundled together with every other change.
May 15, 2019
The Best Way to Connect
We use ConnectWise across the entire organization to address everyday technical issues, provide in-service trainings, and regular maintenance. It allows for a quick response whether I am in the office or working remotely.
- Easy to manage dashboard.
- Fast and responsive remote connections.
- Easy to install.
- Occasionally, a connection will get lost and reinstallation is required.
May 15, 2019
Great software for IT technicians
Connectwise Control allows me to not only remotely manage servers and devices within my company but also provide remote support for our customers.
- Easy to use
- Fast and reliable remote connection
- Affordable
- Honestly, I do not have any complaints about this software.
May 15, 2019
Quick, easy, inexpensive remote connectivity
I use Connect Wise Control to support 25-50 client sites and about 100 users. They use a specific accounting system called Passport Software and other software products. I like that CWC provides instantaneous connectivity, easy and flexible installation, and convenient account management. I have used other remote connection products in the past, and this has been the best so far. It is very competitively priced and handles all of my remote support needs. Data transfer does not seem to be quite as prompt as other products but is still pretty good. I would recommend it to any hardware or software support professional.
- Near instantaneous connection.
- Easy and flexible installation options.
- Very competitive price.
- Convenient account management.
- Offers continuous connectivity, single session, or broadcast meeting options.
- File transfer rate could be improved.
We use ConnectWise Control as a remote access tool for workstations around the world. With it, we are able to help handle helpdesk problems on remote computers and have also used it for training purposes. For our remote workers around the world, this is extremely helpful. We are a one person IT shop and saving any time at all is extremely helpful. When we initially set up a new computer, we install the client so we can remotely access the workstation when needed. When a user has a problem, it's very easy for us to connect and make sure we understand the problem correctly. In training, it is especially helpful because we can allow the user to follow instructions but we can watch "over their shoulder" while they do it. This makes it much easier to see what they do as they do it.
- Remote support clients - we can access whenever they are online.
- Easy creation of named or coded sessions.
- Basic customization for brand recognition.
- Allows us to use 2FA to ensure only authorized personnel can access installed clients.
- Remote support for mobile devices.
May 11, 2019
Great for remote access
I use ConnectWise Control to remotely access my work computer from home and from other work sites. I also remote into branch office computers, and occasionally the computer of a friend in need of help.
- ConnectWise Control is very good for remotely accessing a workstation. It's like I'm using that station. No noticeable lag, and great graphics.
- My main workstation that I log into has three monitors. I wish I could set a default screen in which to start a session.