Overview
What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
Great IT Support with Dameware
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Does it all and does it well
Easy to use Remote support
Full Features Remote Support Solution
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
A remote support program with a good feature set, but it's backend is growing long in the tooth.
Dameware Remote Everywhere - I'd have it no other way!
A "Must" for any IT/helpdesk support technician
DRS saves us time!
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
A great tool for any IT support technician
Dameware Remote Support - Saving Time AND Money
Dameware Remote Support for easy remote sessions!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
Dameware Remote Support
$388
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 10Screen sharing(53) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 10File transfer(50) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 7.7Instant message(47) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.4Secure remote access with Smart Card authentication(16) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 9Access to sleeping/powered-off computers(35) Ratings
Remote access and troubleshooting of out-of-band computers.
- 8.2Over-the-Internet remote session(48) Ratings
Establish secure remote connection with computers outside the network firewall.
- 9Initiate remote control from mobile(25) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.2Remote management of servers & workstations(58) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 7.1Remote Active Directory® management(39) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.2Centralized management dashboard(38) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.5Session record(5) Ratings
Ability to record session for training purposes.
- 7.9Annotations(4) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 8.7Monitoring and Alerts(5) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 7.2Multi-platform remote control(31) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(129)Community Insights
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
- 9Likelihood to Renew13 ratings
- 9Availability1 rating
- 8.5Performance2 ratings
- 9Usability10 ratings
- 5Support Rating9 ratings
- 9Online Training1 rating
- 9In-Person Training1 rating
- 5Implementation Rating8 ratings
- 9.5Configurability2 ratings
- 8Product Scalability2 ratings
- 9.5Ease of integration2 ratings
- 9.5Vendor pre-sale2 ratings
- 9.5Vendor post-sale2 ratings
Reviews
(1-25 of 66)Good remote support tool
- Remote access to sleeping and powered-off computers
- Secure Multi-factor authentication
- Flexible user access control
- Remote session tools and utilities
- Ability to switch users
Great IT Support with Dameware
- Remote support
- IT faults and diagnosis
- Fast connection and ease of use
- More informative interface
- Some issues sometimes with the service.
- More remote admin tools
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
- Fast and secure connection to computers on the internal network
- Access to computer information without the need to interrupt the user
- Simple configuration and offers very complete documentation
- I would like it so that the agent that is installed on the PCs be improved so that it forces the Remote Access Manager windows service to run.
- I would appreciate improved resolution when remotely accessing a computer.
- It has a failure when the PC where the connection is being made has more than 2 monitors and I would like this to be fixed.
Does it all and does it well
- Troubleshooting computers remotely without the need for the user to even be around.
- Install software that needs to be installed manually without having to travel.
- Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
- Multimonitor setup. I can see multiple monitors at once, but they show as a long individual screen on my computer, very hard to correctly split in my local monitors; it would be great to be able to get a single application screen per remote monitor so I can bind them to my own monitors individually.
- Catch/Release mouse. whenever my mouse moves over the remote screen the remote computer reacts to it, so, when I am watching a user I cannot move my mouse, it would be great to be able to "request" the remote computer to accept my mouse when I want and release it when I need.
Easy to use Remote support
- Remote tech support
- The installation is more complicated than it needs to be.
- Support for more operating systems
Full Features Remote Support Solution
- Allows for desktop mirroring for remote support
- Allows for console access to servers
- Allows for multiple protocols for connections to servers and desktops.
- Sometimes the client can go sideways and cause issues.
- Smaller client deployment would be helpful for remote locations
- Automation and scripting support
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
- Remotely view a client machine
- Remotely control a client machine
- Remotely restart a client machine
- The address book could use some work, but its decent and everything else is great
A remote support program with a good feature set, but it's backend is growing long in the tooth.
- Easy automatic agent installation via MSI and GPO.
- Fast and intuitive interface for managing PCs.
- Flexible method to manage IT admins via Active Directory linking.
- While still compatible with newer versions of windows, the interface is dated. Seems to be based on an old back-end.
- Remote clipboard features are a little confusing in the beginning.
- Support for multi monitors needs help.
- Bandwidth usage seems higher than newer alternatives.
Dameware Remote Everywhere - I'd have it no other way!
- Remote Support is great.
- Constantly improving the software.
- Tech Support has been very helpful.
- Deployment of the DRE Toolset has been a pain point with our current Deployment tool.
- In DRE, In the Technician Area (For a User), A Search function would be handy. At first, I was looking for this, then resorted to Control+F to "find" the computer I wanted to add to the user so I did not have to scroll through hundreds of computer options.
- In DRE When a Technician is "Configure as End User " It would be nice to see a list of existing computers the "Tech" already has access to.
A "Must" for any IT/helpdesk support technician
- The remote support connections are very reliable. I've never had a connection drop.
- The experience is very polished and is dead simple to use.
- The ability to transfer files using drag and drop is awesome.
- It allows us to pull event logs very easily.
- File transfer can be very slow at times.
- Better integration with Solar Winds Service Desk would be great (i.e. syncing user info from Service Desk to DRE's console).
DRS saves us time!
- Access to laptops/workstations with screen shared to the end user.
- N/A
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
- Quick remote access
- Notifies user of remote desktop support and they can view at the same time.
A great tool for any IT support technician
- Quick access to the remote computers.
- Multiple methods of connecting to remote computers provide easy access to servers or PCs.
- The admin menus design and options could use some improvement.
- Multi-monitor support could be improved.
Dameware Remote Support - Saving Time AND Money
- Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
- Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
- You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
- They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
- Provides remote support to multiple OS
- Offers full functionality without needing to be on-site
- The software sometimes gets "stuck" and won't connect to the end user's PC
- Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
- Pricey
Dameware Remote Support Review!
- Very affordable
- Great GUI
- Easy to use
- It sometimes crashes at startup.
- Console could have a bit more options.
- There are times that it can be sluggish.
DameWare Remote Control Review - Nice Product
- Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
- It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
- The DameWare client was part of our O/S image, so no software was required for the users to install.
- We did not find issues with DameWare.
- If it could interface with our help desk system (ManageEngine), that would be the only improvement.
DameWare is for you.
- It provides the necessary remote tools to allow you to interact with a machine transparently to the user needing support.
- It allows the client to continue working on their PC while you diagnose their issue using tools like, Remote Registry, File Shares, and Processes.
- I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
- I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.
What are some built-in support tools the product can provide?
Can this tool make it easy to capture a recording of an issue and get that issue recording to the support team?
DameWare works for SMBs!
- Easy to launch the application and manage
- Can integrate with WebHelpDesk DT
- Able to download patches, software installs, and navigate relatively easy
- Clientless app/prefer a web-based tool
- Tracking in help desk tool (WebHelpDesk)
- Use on mobile devices
What a Dame! DameWare Remote Support
- Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
- Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
- WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.
- The only real area of weakness I see for DameWare is the difficulty in setting it up to help clients on other networks or across the Internet. Setting up the DameWare Server can be a bit cumbersome to a less advanced user and it does require some firewall configuration to make work. Compared to items like LogMeIn, join.me, or GoToAssist, this can be difficult for a one-man-shop to set up and maintain.
DameWare to the rescue
- DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure.
- DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare.
- DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.
- It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
- DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
DameWare Mini Remote Control Review
- Ease of use. Really easy to get up and going.
- From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.
- We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
- Cost, while not overly expensive it isn't free.
Your users will feel the love remotely!
- Easy for users to comprehend
- Easy to deploy to Windows desktops for consistent end user experience
- Good security options to offer end user privacy protection.
- Add secure option to operate beyond corporate WAN, I.E. over the Internet like Citrix GoToAssist
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
- Being able to address multiple support issues at once is critical for a small or one-person support staff.
- The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
- The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.
- It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.
DameWare is Fantastic!
- DameWare allows us to remotely connect to ANY device on our network
- DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.
- To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.