July 02, 2020
Genesys Cloud bridges the gap between excessive complex vs. limited functionality options for contact centre platforms.
Score 8 out of 10
Read Kristopher Kauth's full review
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.