Overview
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…
Givesmart is Getting Smarter!
Great service.
GiveSmart is a great one-stop-shop for managing donors
At the beginning stages with GiveSmart
A true one stop shop.
Now that I am comfortable with it, I like it
A Great software with Great service.
GiveSmart is User Friendly, Efficient and Cost-Effective!
Good program that needs a little development
A must have in the world of social media
GiveSmart allows donors to Give Smartly
Great Service with Great Support!
A great platform, especially for those looking to leave legacy systems
User Friendly platform for someone who wears lots of hats
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
A Tour of GiveSmart
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GiveSmart?
GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.
The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.
GiveSmart Screenshots
GiveSmart Integrations
GiveSmart Competitors
GiveSmart Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(198)Attribute Ratings
- 7.7Likelihood to Renew7 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 8.5Usability149 ratings
- 7.3Support Rating149 ratings
- 8.2Online Training1 rating
- 8.1Implementation Rating5 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 4.5Ease of integration1 rating
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(76-100 of 150)- Silent Auction items viewed remotely.
- Push text messages to participants.
- Easy check-out and payments for auction items.
- Setting up pre-scheduled text messages.
- More design options to customize pages.
- GiveSmart is easy to implement and offers helpful webinars to encourage deeper use.
- GiveSmart's online chat for help is fantastic; love the real time assistance.
- GiveSmart offers detailed reporting that's exportable and easy to interpret.
- It would be nice to able to manipulate campaign page layouts more than what's available currently.
- It would be helpful to have the batch reporting and batch activity recap together so you could see the deposits and then all the transactions that correspond in one report versus the two that I end up manipulating for our finance folks.
- The ability to select export fields and put them in a certain order would be a great feature (and allow that to be saved so future reports export the same) versus manipulating after the fact.
- The ability to set the date on statements would be great versus today's date being the default.
- The limitation of a text to give "name" to only have one use and if another organization has it is frustrating. It would be nice to have it by organization versus globally across the GiveSmart platform
GiveSmart as a comprehensive event software
- Ticket sales are automated.
- Purchases of items offered before, during and after an event.
- Auctions, combine live and online aspects very well.
- Batch loading into Salesforce for data.
- More automation for purchases.
- More metrics for specific aspects of the event.
Why we use GiveSmart
- User friendly.
- Admin friendly.
- Generating solicitor report.
- Report formatting so it works well with other systems.
- Pairing couples so it doesn’t have to be done manually.
- Sending out thank you donation emails post event.
GiveSmart is Easy to Use!
- Provides a smooth user experience.
- Attractive online auction presentation.
- Easy to learn.
- Design center isn't always so easy to navigate.
- Do not love the standard font.
- Additional video platforms would be helpful.
- Event platform integrated into main page.
The main business problem it addresses for us is the ability to communicate with and perform transactions for several thousand alumni and families - we needed something easy to use, easy to make online donations and credit card transactions and easy to create several different types of events through.
- Simple platform for average consumer to understand, register and complete purchases in support of our school.
- Great tech support. I often use their online chat support and when we have a large virtual event coming up, we have meetings with a specified support person. They help us brainstorm and ensure our new event site is working well. In addition, we have used "day of" support for events and they are helpful in working the techie back end of the event for us.
- The designer studio and creation portions of each event are fairly simple and easy to understand.
- It seems like they are often adjusting and implementing changes that improve their flaws. I have noticed several positive changes in just the last year we have had it.
- There are so many pages, screens, options, within an event that it can sometimes be difficult to know where to look for something. For example, if you want to change the text on one of your event pages, it takes some digging around to find where the original page is that you have to edit.
- They have character limits in several areas. This can sometimes be challenging though it does make the event site look cleaner in general. We held a virtual auction and auction items can only have 30 character headings. Our administration team sometimes found this frustrating because they wanted me to have more description in the heading so registrants would click the auction item.
- Some users have complained of issues with checkout and not being prompted to do so. They also have complained of storing their credit card information on a website.
LC GiveSmart Review
- Communication.
- Website management.
- Customer service.
- Better way to manage raffle tickets.
- As a silent auction platform, it is easy to use.
- Updating content and adding images is simple.
- Generating sales reports and data analysis is as easy as clicking a button!
- Updating the donation tab is not as simple as I had hoped.
Auction Ease!
- Catalog the auction items.
- Automate the event once it goes live.
- Tech support is very responsive.
- Reports are a little convoluted.
- Doesn't capture all donor info in the format needed to move to our CRM.
- Individual fundraising pages are not connected to auction and don't receive credit for friends/family who participate in auction.
- Need to connect to Instagram.
GiveSmart is Great!
- Mobile bidding.
- Online donations.
- Online ticketing.
- You can't use items that have cents involved, only whole dollars. It needs to be able to handle cents but currently can't.
- In kind data doesn't always copy over from one campaign to the other. You have to re-enter information when you have the same donor for multiple campaigns.
- Adding or subtracting tickets to a company isn't possible once the initial purchase has been completed. To fix this is a pain and requires refunding the entire order and starting over. That is annoying.
- The platform is amazing and helps you really understand where the money is coming from.
- GS helps us stay organized with all the donations we receive.
- GS is amazing in that it provides a clear and concise way for people to donate/bid/purchase items at our events.
- The reporting that GS offers is outstanding. There is nothing you can't learn from these reports.
- I'd like to see more flexibility in the raffle ticket sales. Sometimes we have more than 1 raffle going on at a time. I'd like to be able to see the tracking of these items separately if needed.
- Sometimes I need to see user activity. When I try to look at it, it constantly logs me out and when I log back in- I'm in my account looking at my activity. I find this annoying. I can go another way to find the User activity, but it shouldn't log me out.
- I would like to be able to start a new display on the day of my event. Sometimes we want to see how much money we can raise in, let's say 10 mins, but if have already had some donations come prior to the event—these show up in my display. I don't want people seeing that right then—I want a clean display to start my quick fundraising. Does this make sense?
- I'm not in the throes of a campaign right this minute, but I know I have more to add. I just can't remember right now.
The Smart Choice!
- Extremely user-friendly. We get compliments from users/attendees.
- An amazing assortment of reports are generated in real time, and the reports can be exported to Excel.
- Setting up an event is very intuitive. But if you need help, the customer support is amazing, including live and taped webinars, videos, and quick personal responses from customer service staff.
- The ability to send messages to events users (attendees) by email or text is very helpful.
- We have exceeded our fundraising goals in every event where we have used GiveSmart.
- I have recommended GiveSmart to many of my nonprofit colleagues.
- I would like to have an assigned liaison who would be my primary contact.
GiveSmart review
- Track donors.
- Track items/donations.
- Track revenue.
- Determining the amount users paid in fees and how that affects overall income.
- Mixed batches across overlapping events is a challenge to enter into our system.
- No integration with our database - having export templates to choose from that fit the formatting of frequently used databases would make uploading more manageable - currently I still enter everything manually.
GiveSmart was the smart choice for a small town public library to put on a world class online auction
- Has the right categories under "users" with an opportunity to edit.
- Compile statistics on practically minute-by-minute basis.
- Instant emails to the auction bidders....a few thought they were misleading.
- A variety of templates for communication. We didn't really use them, but appreciate them.
- As mentioned, I would love to see a GiveSmart version that helps "little" non-profits with event-planning and fundraising.
- Not clear the difference between a donor and a user....the event donors should be separate.
- There was no way to list an auction item that had two or more donors. There should be a way to enter info about additional donors so they are included in the right database.
- Because of the above, 175 emails went out after the auction, but were intended only for the winners....we might have goofed, but it wasn't clear.
We did it!
- Dependable software.
- Excellent support team.
- Flexibility.
- More custom report abilities.
GiveSmart allows our audience do just that!
- Provide our organization with a robust user platform for auctions, voting and general fundraising.
- The team at GiveSmart has been there for us with answering questions, tech support and exploring new technology and interfaces.
- We receive good follow up after our events.
- As a digital communicator it would be nice to see the interface "look" even more professional.
- I imagine that you are working on this, but it would be great to see more flexibility in the user functions which would accommodate our needs and work process during events.
Great Product with Room for Improvement
- Customization of event site is fairly decent, although with some areas that could be improved.
- Support is very helpful.
- The product is very good for the price.
- The sections of the event site that have character counts don't always display what the count is, and none of them tell you how many characters you've used or how many characters different formatting takes up.
- Better reports...right now there are too many reports. A reporting system that prioritizes quality over quantity would be better. An aggregate report might be useful. I know our staff had to run several different reports to put a picture together.
- Integrated communications need a lot of improvement. GiveSmart cannot tell you if an email sent from within the platform was delivered or not. So, if you're using GiveSmart email to communicate with your donors, you don't know if you're reaching everyone. We found this out the day of our event, which caused unneeded stress. There also needs to be a confirmation step before an email sends.
Great for Event Management Right Now, Promising for Other Fundraising Endeavors as it Evolves
GiveSmart is a great option for us right now, because we are saddled with a terrible database solution to house our donor information. It does not have any event management functionality and its options for online giving are unsophisticated and clunky. Until we acquire a more sophisticated donor database, GiveSmart is the best option we have found for effectively conducting our fundraising business as it pertains to events and managing our online giving beyond our Gala.
- Customer Service - GiveSmart Support staff is responsive to requests for assistance, and Account Managers are dedicated to ensuring your events and campaigns are a success.
- Help Sections - there is a video or a step-by-step walkthrough for just about anything you are trying to do in GiveSmart. And if you can't find something, their Support staff is pretty helpful via chat/email.
- Event Management - GiveSmart really excels at helping fundraisers effectively manage all the moving parts of an event related to raising money, especially Silent Auction and ticketing functions.
- Communications - the resources built into GiveSmart to effectively communicate with guests and donors before, during and after an event are really helpful - particularly the text message functionality.
- High ROI - GiveSmart is an affordable product that can meet a variety of fundraising needs.
- Design Options - there is a lot of room for improvement here. GiveSmart does not give you any flexibility in choosing fonts or font sizes, and very limited options for how you can arrange content when you are building Custom Sections or adding text to a section. There are also buggy features. For example, there are sections where you can add text, but then when someone is navigating to that page it jumps automatically to the purchase or donate section of the page, and it's the donor's responsibility to know to scroll up to read the text you provided. And, the options for how you can add photos or manipulate the overall design of the page you're building are just really pre-formatted and inflexible. The result is an event page that does not maximize space and can make for a lot of scrolling for your visitors to get to the information they need. And if your visitor has vision impairment issues, the readability of your page decreases significantly for them.
- Batch Reporting Functions - there are some very good Report functions that can help you get very detailed information, but with Batch Reporting you will again run up against the inflexibility factor again that plagues GiveSmart at times. Batch Reporting on specific campaigns where you have donors making monthly gifts will not pull in that monthly donor information. It lives somewhere else in your organization hub, and it does not break down the disbursement of net/gross on the donations to account for any fees. This can be very annoying if you're trying to run reports out of GiveSmart for reconciliation with Finance and you have to pull reports from various places.
- Non-Event Campaign Functionality - GiveSmart is great at what it does well (Ticketing/Silent Auction/overall Event management), but as it continues to try and grow its footprint as a more flexible solution for fundraisers in situations like our organization, which is burdened by a subpar donor database and needs something more comprehensive to manage our online giving operations, it has a lot of room to improve the options offered for building non-event oriented campaigns for things such as an Annual Fund campaign. Right now, GiveSmart really expects you to figure out ways to fit your round pegs into their square holes.
- User Information Functionality - there is no way on your end in a new campaign to import users from a previous campaign, and the onus is on your user to either figure out how to log into their current account or create a new account. This results in a lot of duplicate accounts and some frustration on the part of users because they can't remember passwords or are using a different phone number. This really could benefit from streamlining. Additionally, the functionality within a campaign to pull information out of user accounts can be really clunky and frustrating - for example if you are trying to clean up and merge accounts you have to keep scrolling every time to get back to where you were in your list. Fine if you're in the A's or B's, but once you get to the M's and N's it's annoying. And within merging itself, it's very limiting in what it will allow you to merge accounts. All in all, it can be very consuming of staff time.
- Setting up, managing and executing a complex fundraising event with a variety of moving parts.
- Setting up and managing a fantastic Silent Auction experience for your guests.
- Running very detailed reports for events that can slice and dice information in a variety of ways.
- Communicating with your guests before, during, and after an event using their text message function.
- Providing top-notch service to clients via Account Managers and Support staff who are invested in ensuring you are successful.
- You need more flexibility in your design options across the platform, from Custom pages to pre-set templates for operations like sending emails out of their system. GiveSmart has a lot of improvement to make in this area.
- You are trying to run comprehensive Batch Reports out of your campaign hub that include monthly donor information.
- You are building a campaign that is not an event-oriented fundraising appeal, and you could benefit from functions that are editable and relevant to non-event fundraising. Right now, you have to get creative to make it work.
GiveSmart Cares
- Constituent ease of use - VERY easy for any guests to utilize.
- Campaign admin ease of use - VERY easy for staff to quickly adapt and learn the software.
- Tremendous reporting features - Various reports and graphs available immediately.
- Text messaging capabilities - They can even be scheduled in advance!
- Thermometer display - Works very well for during the program.
- Data management - Rolling over attendee/constituent data year after year instead of starting fresh each year.
- Ability to assign seats/tables.
- Emails are not very customizable.
It may not be appropriate for events that are small. Also, this software should NOT take the place of a CRM as it doesn't have those capabilities. It is great to see current year information.
Use GiveSmart for your next event!
- Customer service is responsive and knowledgeable.
- Backend of the software is user friendly.
- I don't love that my donors are notified when I make changes to the backend of the system.
- The seating management tool did not work for our group as we are a theatre and needed to assign seat numbers vs table numbers (we came up with a work around).
10+ year event manager for large nonprofit
- Very user friendly.
- Highly utilized in the nonprofit sector, so donors are familiar with it.
- Great staff support.
- On-site staff support is variable, inconsistent on their performance (different staff every event).
- Certain functions can be improved upon for better functionality (auction donation form).
- Lots of updates coming out constantly. Hard to keep up.
Yes, We Can Do This!
- Provide a platform for self help to purchase items
- Allows a lot of personalization to make the web page consistent with our Rotary brand.
- The interface is easy to use and provides plenty of options to get help if needed.
- We trust the vendor they use for credit card processing.
- There are no hidden fees or “gotcha” moments with this company.
- Sometimes the wording in a help subject, or video uses a different title of a section, or instructs you to use a tool that is labeled differently on the site itself. This is rare and has never completely stopped me, but it can be confusing at times.
- I wish I could upload pictures or images that are larger than what they have the limit set to. This has been a problem several times.
- I wish I could use the platform as a Customer Relations Database and add to it for a user fee. I don’t want to contract with another group to do this and we are using Excel.
So cool for our school!
- User friendly.
- Customer service.
- Great reporting!
- Graphic setup is limiting.
GiveSmart makes development easy
- Annual donations.
- Peer to peer fundraising.
- Donor data management.
- Event promotion.
- Mass data entry /. xls uploads.
- User ability to modify graphics.
- Integration with existing financial management in house.
A great tool for high-volume auctions
- User interface.
- Scalability.
- Real time editing.
- Reporting.
- Campaign management.
- Donor management.