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PhoneBurner

PhoneBurner

Overview

What is PhoneBurner?

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

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Recent Reviews

TrustRadius Insights

PhoneBurner is a versatile tool that has found usefulness in various departments such as Sales, IT, and Support. For the Sales Development …
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PhoneBurner Review

7 out of 10
September 12, 2020
Incentivized
We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various …
Continue reading
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Popular Features

View all 14 features
  • Outbound dialing (8)
    9.0
    90%
  • Automatic call logging (8)
    8.7
    87%
  • Dialer reporting & analytics (8)
    8.7
    87%
  • Contact preview (8)
    8.6
    86%
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Pricing

View all pricing

Unlimited - 1 user

$149.00

Cloud
per user, per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.phoneburner.com/homepage/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Zoho and PhoneBurner Demo 2022

YouTube

PhoneBurner + Zoom Meetings | Jump from Phone Call to Video Call in Seconds

YouTube

PhoneBurner X monday.com App by CarbonWeb

YouTube

Phoneburner power dialer software auto dialer demo

YouTube

Jungo Marketing Demo

YouTube

Demo Overview Video Training

YouTube
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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

7.4
Avg 7.2

Core Dialer

Features that support sales calls with automatic dialing.

9.2
Avg 7.6

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

9.2
Avg 7.6
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Product Details

What is PhoneBurner?

PhoneBurner is a cloud-based Power Dialer and Sales Acceleration platform that helps sales teams engage more leads in quality conversations. The software helps with live answer rates and call engagement, and streamlines repetitive and time-consuming tasks to increase sales rep productivity. PhoneBurner aims to deliver instant connections with no pause, no delay, no dropped calls.

Key features:
  • Power dial up to 80 contacts per hour
  • Reduce risk of spam flags and increase call answer rates
  • Connect with no "telemarketer delay"
  • Leave voicemails in one click
  • Send 1-click emails based on call result
  • Access analytics and real-time reporting
  • Intelligently distribute leads to your team
  • Record calls or monitor and coach reps live
  • Automate call logging and post-call processes
  • Build time-saving call sequences
  • Manage an entire team from your admin dashboard

The vendor states PhoneBurner powers thousands of clients and millions of calls, every month. The vendor offers a free trial of the platform which does not require a credit card.

PhoneBurner Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Built-in CRM
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: SMS text messaging
  • Supported: Local Caller ID
  • Supported: CRM + Lead management
  • Supported: Sales cadence
  • Supported: Call tracking
  • Supported: Email tracking
  • Supported: Branded Caller ID
  • Supported: Call transfer
  • Supported: 1-click voicemails
  • Supported: Automatic lead distribution
  • Supported: Spam number monitoring & remediation
  • Supported: Virtual salesfloor integration

PhoneBurner Screenshots

Screenshot of PhoneBurner's automatic distribution of leads to a team.Screenshot of the dialing interface, where users can dial up to 80 contacts per hour.Screenshot of the contact records, that include history, activity, build a bigger, more engaged sales pipeline.Screenshot of the customizable rules used to automatically distribute leads.Screenshot of the reports used to track agent and team performance, with real-time and historical analytics.Screenshot of dialer buttons, which can be customized to perform any desired actions based on any call result. These can be used to leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.Screenshot of the PhoneBurner sales CRM used to manage contacts is available, or users can integrate with whatever CRM is already in use in the business.Screenshot of the centralized admin dashboard used to manage sales reps. The admin can remove users as needed, and get new sales reps up to speed.Screenshot of the interface used to send a personalized email and/or SMS for any call outcome with one click. Users can track email opens, link clicks, and video views.

PhoneBurner Video

What is PhoneBurner?

PhoneBurner Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUS And Canada
Supported LanguagesEnglish

Frequently Asked Questions

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

SalesExec, CallFire, and VanillaSoft are common alternatives for PhoneBurner.

Reviewers rate Recorded voicemail drop highest, with a score of 9.8.

The most common users of PhoneBurner are from Mid-sized Companies (51-1,000 employees).

PhoneBurner Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PhoneBurner is a versatile tool that has found usefulness in various departments such as Sales, IT, and Support. For the Sales Development team, it has become an essential solution for efficiently making outbound calls and connecting with potential customers. Users report that it helps overcome the time-consuming process of calling through a list of prospects, increasing productivity and allowing more meaningful conversations with clients. Additionally, its seamless integration with Hubspot ensures a smooth flow of data between the two platforms, streamlining workflows and enabling effective lead generation.

PhoneBurner's benefits extend beyond sales teams. In the IT department, it serves as a troubleshooting tool for telephone calling issues and allows for easy configuration and troubleshooting of various systems. Across departments, users appreciate its ability to facilitate quick data collection and sorting of prospective clients, track call history, automate emails, and take notes during calls. By providing quick file access through keyword searches and reducing the reliance on physical files and paper, PhoneBurner optimizes time and increases efficiency.

Customers have highly regarded PhoneBurner for its comprehensive functionalities and reported significant growth after implementing the platform. Its easy installation, learning, configuration, and customization options have been praised by reviewers during trial periods. With its ability to handle multiple communication channels, including live calls, recorded messages, emails, and texts, PhoneBurner also serves marketing sales consultants by nurturing leads and increasing franchise sales.

In conclusion, PhoneBurner addresses various pain points across departments by offering a solution to manage outbound calls efficiently while integrating seamlessly with other platforms like Hubspot. It provides valuable features such as quick data collection and sorting capabilities along with call history tracking, automated emails, note-taking tools, and advanced search functionality. Users from different departments have praised PhoneBurner for its versatility and ease of use in optimizing time and increasing productivity.

Time-saving features: Many users have stated that PhoneBurner significantly reduces the amount of time it takes to make calls, allowing for more prospecting calls to be made per hour. This has greatly enhanced productivity and efficiency in their sales activities.

Seamless integration with Hubspot: Several reviewers have praised PhoneBurner's integration with Hubspot, as it eliminates the need for constant switching between platforms. The seamless integration streamlines lead management and contact organization, making it easier to keep track of interactions and streamline workflows.

Automated voicemail and email functionality: A significant number of users have highlighted the time-saving benefits of PhoneBurner's feature that allows them to leave voicemails without having to do so on each individual call. They appreciate being able to quickly leave personalized voicemails even when prospects don't answer, while also automatically sending customized emails. This feature enhances communication efficiency and saves valuable time during the prospecting process.

  1. Intuitive Organization: Some users have expressed that the organization of functions in PhoneBurner could be more intuitive, making it difficult to quickly find and use them.

  2. Limited Email Campaign Functionality: Several reviewers have mentioned that they would like to see more robust email campaign functionality in PhoneBurner.

  3. Performance Issues: Users have reported experiencing delays and occasional locking issues with PhoneBurner, which they feel should be addressed for a smoother user experience.

Based on user reviews, here are the three most common recommendations for Phone Burner:

  1. Schedule an onboarding appointment and take advantage of support and onboarding resources. Users recommend setting up Phone Burner properly and fully learning how to use it by scheduling an onboarding appointment and utilizing the provided support and onboarding resources.

  2. Test broadband reliability and use a PC for optimal performance. It is suggested to test the reliability of broadband before extensively using Phone Burner. Users advise using a PC for the best performance while making outbound calls.

  3. Try the free trial and compare with other options. Users recommend trying Phone Burner's free trial to see how well it works for their organization. They also suggest comparing it with other dialers in the market and doing research before making a decision.

Overall, users highly recommend Phone Burner for businesses that make outbound calls and need to keep track of them. It is praised for increasing call volume, lead follow-up, and generation, as well as saving time when making a large quantity of phone calls. Users also emphasize the importance of integrating Phone Burner well with CRM systems for optimal performance.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We're using it within the Sales Development team exclusively.
  • Makes dialing faster
  • Groups leads ok
  • SDRs seem to like it
  • Hubspot integration doesn't actually work
  • Makes false claims about Hubspot integration
  • Takes forever to connect with Client Success
If you're trying to use this with Hubspot, keep in mind that it only works with text properties. I don't know about you, but [I believe that] IMO unstructured data (aka text properties) are basically useless when it comes to high volume, transactional processes like prospecting.

If you have any structured data whatsoever -- like a drop down field, a picklist, anything that depends on selecting from a menu of options, the sync flat-out doesn't work. I'm especially irritated because [I feel] they are not transparent about this, and do not actually know how to make it work, though they claim they do.

[I believe] until they build an actual integration that works with other types of Hubspot properties, there's no way I'd recommend this to anyone using Hubspot. And I think they should take down their Hubspot marketplace listing (or at least modify it) because it's false-advertising as-is.
  • Fast dialing
  • Hubspot integration (though it doesn't work)
  • Reporting
Dialer Logistics
N/A
N/A
Preview Dialer (4)
42.5%
4.3
Contact preview
70%
7.0
Dialer-CRM integration
10%
1.0
Call notes & tags
20%
2.0
Automatic call logging
70%
7.0
Core Dialer (7)
22.857142857142854%
2.3
Outbound dialing
80%
8.0
Inbound routing
N/A
N/A
Custom caller ID
N/A
N/A
Click-to-call
80%
8.0
Recorded voicemail drop
N/A
N/A
Dialer contact import
N/A
N/A
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
23.333333333333336%
2.3
Follow-up calls
N/A
N/A
Dialer reporting & analytics
70%
7.0
Dialer compliance
N/A
N/A
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're using PhoneBurner to generate leads and for calling purposes. It helps the company when it comes to daily touchbase and to get ahold of our clients and potentially close a sale.
  • Manage leads and contacts
  • High chance of call and SMS touchbase
  • Easy to organize Medium and High users
  • Automated SMS
  • Low cost
  • Generating auto SMS
  • System down sometimes
  • Timezone mapping not accurate
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
  • Mapping leads from CRM Zoho to PB and vice versa.
  • Create your own mapping to organize leads.
  • Very quick and fast transition.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
75%
7.5
Contact preview
100%
10.0
Dialer-CRM integration
100%
10.0
Call notes & tags
N/A
N/A
Automatic call logging
100%
10.0
Core Dialer (7)
98.57142857142858%
9.9
Outbound dialing
100%
10.0
Inbound routing
100%
10.0
Custom caller ID
90%
9.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • it increases our call connect rate.
  • It increases our revenue because of more touch points.
  • It increases our revenue because we're able to double our call connect rate and more chances of closing sales.
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
Nathan Newman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PhoneBurner is used in our organization for our SDR team to go through their outbound calls. They connect it with Hubspot to make a seamless feed of data back and forth. They are using it to overcome the time it takes to call through a list of potential customers. All of my SDR staff love PhoneBurner.
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
  • I think that being able to use PhoneBurner to record Zoom Calls would be helpful.
I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.
  • Pulling lists and calling them.
  • Manager's ability to review calls.
  • Manager's ability to get on live with one of their reps to understand something that [is] happening live.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
90%
9.0
Contact preview
90%
9.0
Dialer-CRM integration
90%
9.0
Call notes & tags
90%
9.0
Automatic call logging
90%
9.0
Core Dialer (7)
91.42857142857142%
9.1
Outbound dialing
90%
9.0
Inbound routing
80%
8.0
Custom caller ID
90%
9.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
90%
9.0
Campaign & list management
90%
9.0
Call Follow-up and Quality Assurance (3)
90%
9.0
Follow-up calls
90%
9.0
Dialer reporting & analytics
90%
9.0
Dialer compliance
90%
9.0
  • PhoneBurner has decreased our time that it takes to call through lists of calls almost in half.
PhoneBurner is as good or better as a dialer than any of its competitors.
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