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Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Zuora Advanced Consumption Billing - Micro Demo
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Zuora Demo: Suspend For Non-Pay (Part 2)
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Zuora CPQ Micro Demo
YouTube
Zuora + Workato | Custom automations that fit your business
YouTube
Zuora Revenue Micro Demo
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Zuora Demo: Suspend For Non-Pay (Part 1)
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Maxio
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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(274)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.
Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.
Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.
Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.
Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.
Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.
Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.
Attribute Ratings
Reviews
(26-50 of 132)Companies can't remove reviews or game the system. Here's why
We use Zuora to manage billing and subscription for our products and services for the whole company. It controls the subscription level of each customer which in turn drives how much we bill and what features we make available. We also use Zuora for credit card capture for our self-service subscriptions.
May 09, 2017
Zuora - Great option!
Zuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.
February 28, 2017
Zuora Review
We use Zuora for billing and A/R. It was great when we didn't have the volume. Now that we have a larger volume Zuora is not as compatible with our day to day needs. The reporting isn't the best.
January 20, 2017
Decent platform - very rough implemetation
Zuora is being used by a few members of our company. We use it as our system for processing orders, and, eventually, as our system of record for our sales. It will be used to help us with revenue recognition.
January 20, 2017
Zuora First Impressions
Zuora is used by finance to provide billing and accounting support. When integrated with Salesforce, it allows tracking of campaigns based on invoiced totals. It addresses subscription and usage based customer invoicing needs. Additionally, the new reporting interface, allows for more personalized reports that can be used on a daily, weekly, or monthly basis.
January 18, 2017
Zuora great for SMBs but may be lacking for large enterprises
It is used for our billing and order management teams in sync with NetSuite and Salesforce. One of the problems it has addressed for us is that it has the ability to support complex pricing plans, and multiple pricing plans easily over the course of a customer's subscription. Our billing teams have the ability to update individual subscriptions to assist with service upgrades, trial extensions, or other changes without involving anyone else in different parts of the organization.
January 13, 2017
Review from a sales rep perspective
Zuora is used to track invoices. For my purpose I use it to search the history of our clients' bills.
January 10, 2017
Zuora is an excellent service
My department uses Zuora to simplify and assist with our billing and revenue management processes for business that we conduct in Europe. We also have proposals to expand its use into other regions. It allows us to focus our efforts on developing solutions for problems unique to our business and let Zuora handle the common financial processes.
January 04, 2017
Zuora Review
Zuora is used primarily as our billing and invoice platform but it is also used as part of our dunning process as well as by our sales team to prepare quotes for customers. Zuora is used by sales and finance and it helps address our deferred revenue recognition issue.
December 30, 2016
Flexible, Effective Billing Platform
Zuora is mainly used by our finance and billing departments to bill for high volume subscription and perpetual software sales. Our other departments use Zuora mainly for research purposes on customer accounts, especially our sales department.
December 29, 2016
Zuora is Great!
Zuora is being used by the Finance department. We use it exclusively to invoice and charge customers through the platform. One business problem that it addresses is how to work with subscriptions.
December 29, 2016
Zuora review from the view of a mature startup
We use Zuora as our billing platform within the Finance department. It allows us to invoice customers, collect payment, and analyze AR.
December 29, 2016
Zuoring
Zuora is being utilized as a strategic billing software. It is mainly used to track the subscriptions and memberships of our 50K + subscribers. Zuora is user friendly, especially the reporting that makes my job easier.
December 21, 2016
Subscription friendly Zuora
We use it for the whole organization, to handle all financial transactions with our customers. It's especially helpful for managing subscriptions.
December 16, 2016
Zuora Review
Zuora is being used by almost everyone in our organization. The only problem that I currently experience is the process to remove and add subscriptions is very long and drawn out.
December 16, 2016
Zuora
Zuora is one of our main billing sources. I use it to pull reports for tax purposes and to look at a customer's history. I like it.
December 15, 2016
Invoicing and Billing
Currently using zuora for customer invoicing and payments, only within the accounting / billing department at this time. Allows for easy collection of monthly payments by credit card and ACH which saves processing time and risk of errors associated with manual processes. We also utilize the reporting functions for collections and aging.
December 15, 2016
Zuora is a great, while you do need internal IT resource to support it (able to code!)
With the business expansion, we need to address the below issues:
1. Consolidate our billing from 3 different billing accounts from Freshbooks to 1 account, which Zuora allows.
2. Avoid reconciled deferred revenue/monthly recoginised revenue manually outside the billing system, which Zuora could help with.
3. Strong needs to show billing and payment information to other users in the business, not only the billing operation team. Zuora could sync back the billing information to Salesforce, and allow support team and sales team members to have access.
1. Consolidate our billing from 3 different billing accounts from Freshbooks to 1 account, which Zuora allows.
2. Avoid reconciled deferred revenue/monthly recoginised revenue manually outside the billing system, which Zuora could help with.
3. Strong needs to show billing and payment information to other users in the business, not only the billing operation team. Zuora could sync back the billing information to Salesforce, and allow support team and sales team members to have access.
December 15, 2016
Great billing and payment system
We use Zuora every day mainly for our billing. The system also help us keep track of sales, AR projections, current/cancelled clients, etc. It's very friendly in terms of receivables, saves me a lot of time as it automatically sends emails to my clients with past due unpaid invoices, expired credit cards, or invalid bank account information. It's very accurate and you can customize it as you wish.
December 15, 2016
Hi
We use Zuora here for all of our invoicing. We are able to send our customers statements, as well as process their payments and look into their subscription details. It helps my team and myself relay accurate information to our customers for any need that they may have. It is very helpful.
December 14, 2016
Zuora... Difficult to say, difficult to use.
Zuora is currently being implemented via API calls to replace our current internally-build billing system. We're a company that requires subscription management for year-long terms. The way we currently have our billing software set up in our internal admin system is not sufficient to handle the large user-base or the amount of revenue flowing through our system. We're implementing this third-party subscription management system in order to improve reporting and conversion rates, and to improve our future a la carte add-on items.
We use Zuora to automatically generate invoices and execute transactions for our SaaS product.
December 12, 2016
Enterprise Subscription Billing!
Zuora is being used to mange subscriptions (purchases, changes) and subscription billing. The system allows sales operations to manage the product catalogue with product management and allows for sales reps to quote on the latest version of the product catalogue which is mastered in Zuora. The finance team will then bill the subscriptions and everything is in sync from business development to sales to invoicing.
December 12, 2016
Best all-in-one provider
Zuora maintains our records and our customer data. It is currently being used only by our department in Yahoo. Zuora helps with providing effective data solutions to help our customers provide better billing services.
December 09, 2016
Zuorushka
Zuora is used by our finance and analytics team. As for the finance department, we use it for billing and reporting mainly. It is used for reports on invoice aging, revenue recognition, bookings, etc. Analytics uses it for pulling different kinds of data: MRR, refunds, cash collection, etc.