Best Remote Desktop Software35Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.Wyse vWorkspace (Discontinued)1https://media.trustradius.com/vendor-logos/QU/Ro/1VKOUZJX2NK3-180x180.PNG

Remote Desktop Software

Best Remote Desktop Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 25 or more ratings to appear on this TrustMap.

Remote Desktop Software Overview

What is a Remote Desktop Software?

Remote desktop software allows users to access and operate a computer without a physical presence.


Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.


Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly efficiently. This can save companies time and money.

Remote Desktop Features & Capabilities

  • Screen capture and viewing

  • File management

  • Registry management

  • Instant message

  • Access to sleeping/powered off computers

  • Initiate remote access from mobile

  • Monitoring and alerts

Some advanced or specialty features include:


  • Annotations on the end user’s screen

  • Cross-platform access

  • Access from mobile devices

  • Reboot and power control

  • Screen mirroring or sharing

Use Cases of Remote Admin Tools

The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:


  • Salespeople giving demonstrations

  • Educators for teaching and monitoring computer usage at school

  • General web conferencing


Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.


Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.

Pricing Information

Remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.

Remote Desktop Products

Listings (51-51 of 51)

We don't have enough ratings and reviews to provide an overall score.

Wyse vWorkspace was Dell's virtual desktop and remote administration offering combining technologies from their Wyse and Quest acquisitions, released in December 2014. Wyse vWorkspace reached EOL in 2017 and customers are being migrated to VMware.

TrustRadius Top Rated for 2019

2019 Top Rated Remote Desktop Software

There are plenty of options out there, but here's our shortlist of the best Remote Desktop Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.