Remote Desktop Software
Top Rated Products
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Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
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NoMachine, headquartered in Luxembourg, offers the NoMachine Enterprise Desktop software solution for fast, easy and secure access to remote desktops. Business users can use Enterprise Desktop to remotely access their work computers while traveling or working from offsite locations.…
Parallels Secure Workspace (formerly Awingu) is a unified workspace that offers secure and audited access to company files and legacy, web and SaaS applications in a browser-based workspace, accessible via any browser, on any device. The solution is described by the vendor as non-…
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Oracle Secure Global Desktop is a secure remote access solution for enterprises for use within and without the corporate firewall, also for virtualization.
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites…
TSplus Remote Access solution enables remote connections to desktops and apps from any device, at any time. It is presented as an alternative to Windows Terminal Server,RDS & Citrix, enabling users to start applications and hold Remote Desktop sessions from any device, anywhere.
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.
FleetDeck is a Remote Desktop & Virtual Terminal solution, tailored to help techs securely manage large fleets of computers. FleetDeck features a custom progressive video codec specialized for Remote Desktop streaming. The vendor states this makes it particularly quick when remoting…
Incentives Pro is a software development company and division of Simply Core, LLC. Established at the beginning of 2007, the company supports USB/IP solutions with the goal of solving problems related to using USB devices remotely. USB Redirector enables users to share USB devices…
RHUB (for Real-Time Collaboration HUB) provides web conferencing and remote support appliances that enable companies to engage everyone through desktop sharing, audio and video conferencing, and remote desktop control. Boasting over 2 million end-users, RHUB products require no monthly…
SupportSoft is an end point automation solution that empowers managed service providers (MSPs) and internal IT teams to work more efficiently and productively while improving the support experience for end users. Through an integrated package of Self-Healing, Self-Service and Assisted…
Avica delivers remote desktop solutions for collaboration and connectivity. The software aims to provide access to devices worldwide with strong uptime, ultra-low latency, and lag-free performance. Avica uses enterprise-grade 256-bit AES encryption to safeguard data and prevent…
Level is a remote monitoring and management (RMM) solution that gives users secure access to devices located anywhere in the world through a browser. With a one-line command, the user can access up-to-date information on endpoints, or control them with Level's low-latency remote…
A Solution that Delivers Windows applications and desktops anywhere and on any device.Delivers Windows applications and desktops to any device with an HTML5 browser, no matter if they are hosted on the cloud, installed on-premises, or on hybrid architectures. Publishes Windows…
A digital workspace platform presented as ideal for small and medium organizations. Used to keep teams productive regardless of their location, and provide remote access to applications, desktops and files. Thinfinity Workspace Online Cloud-Based Multi-tenant Remote Access Solution-…
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Remote Desktop Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Learn More About Remote Desktop Software
What is Remote Desktop Software?
Remote desktop software allows users to access and operate a computer without a physical presence.
Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.
Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly and efficiently. This can save companies time and money.
Remote Desktop Features & Capabilities
While specific features and capabilities will very from product to product, the best remote desktop software will be able to support all of the following features:
- Screen capture and viewing
- File management
- Registry management
- Instant message
- Access to sleeping/powered off computers
- Initiate remote access from mobile
- Monitoring and alerts
Some advanced or specialty features include:
- Annotations on the end user’s screen
- Cross-platform access
- Access from mobile devices
- Reboot and power control
- Screen mirroring or sharing
Use Cases of Remote Admin Tools
The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:
- Salespeople giving demonstrations
- Educators for teaching and monitoring computer usage at school
- General web conferencing
Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.
Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.
Remote Desktop Software Comparison
To compare different remote desktop software, consider these aspects of each product offering:
1. Operating System: Remote desktop software is not one-size-fits-all. One of the first steps in choosing a remote desktop tool is making sure it supports the operating system your devices use whether it’s Windows, Mac, iOS, Android, Linux, or Ubuntu.
2. Security: Look into each tool’s design and processes for keeping your organization’s data safe. Not only should each tool comply with local and international security regulations, they should also have a proven record of data integrity. Reviews are a great way to find out if a tool’s advertised security lives up to its promises.
3. User-friendliness: Some people consider this a no-brainer, but this particular attribute becomes more important in tools that will have users who are not experts in what the remote desktop software does. Remote desktop software needs to be understood by end-users the administrator is assisting. Easy setup and navigation is a must for remote desktop software.
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Pricing Information
While there is free remote desktop software on the market, they are not geared towards larger businesses and enterprises. Enterprise remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.
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Frequently Asked Questions
What is remote desktop software used for?
Remote desktop software lets users, typically IT professionals or administrators, access and control another user’s computer remotely. This allows companies to perform IT support and maintenance for specific devices without needing to have an IT professional physically present. These types of tools typically include features such as:
- screen viewing and capture
- ability to initiate remote access from mobile
- file management
- instant messaging
- monitoring and alerts
What’s the best remote desktop software?
According to end-user feedback on TrustRadius, the top-rated remote desktop tools for 2020 include:
There are over 40 other remote desktop software products listed on TrustRadius.com, visit our software category page to see which tool best meets your business needs.
What are the benefits of using a remote desktop tool?
The main benefit of using a remote desktop tool is that an organization can provide support to their employees, customers, or other end-users without being physically present. However, remote desktop tools can also be used to provide sales demos or training videos, provide online learning materials for students, or serve as a video conferencing solution.
What all of the use cases above have in common is that they can be performed remotely. This saves organizations the costs of needing to provide in-person support, demos, or training.
What are the best free remote desktop tools?
There are multiple free remote desktop tools available, but the three most popular free products on TrustRadius are:
Some of these products, such as TeamViewer, offer a paid solution with access to more advanced features.
How much does remote desktop software cost?
Free remote desktop software is a great option if you plan on using it for one or two devices. However, free products often don’t have the capacity to provide large organizations and enterprises with a reliable remote desktop solution.
Prices for paid remote desktop software can vary based on the type of licensing model, the number of users, and the breadth of features included. On-premise software usually has a one-time, perpetual license fee. Cloud-based software tends to have monthly subscription-based pricing that can range from $50 - $550 per month, depending on the number of users.