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Monitor Those Signatures!
August 24, 2021

Monitor Those Signatures!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Overall, as a user, this product has been great. Our finance and legal [departments] especially like how easy it is [to] use and [they] highly recommend this product. As a user myself, I like how the AI scans the page and knows how to guide you through the [documents] as if you were filling it out on paper. It is used by almost all the departments, including sales and HR as well, [and] it is being used to acquire signatures on company documents.
  • [When] editing .pdf files, [it] helps you pick any page within a huge document and add the signature required.
  • [It is] easy to manage, share, and distribute.
  • The way it interacts with you and tells you where to sign or fill text.
  • [It is] easy [to] use.
  • Audit functionality could use improvement.
  • Customer service [could be improved].
  • [The] UI could use easier navigation.
  • Salesforce integration [could be improved].
  • [It] saves time.
  • [The] audit trail helps trace back and log records.
[In my opinion,] it takes ages to get ahold of customer support.
The product can be easy to use for basic functions of just getting people to sign a document. As soon as you start needing slightly more advanced features, like witness signatures or modifying an agreement after it has been sent, [I feel like] it becomes a nightmare.
We used it to deliver quotes, contracts, and signing approvals right from the CRM solution our organization used.

Do you think Adobe Acrobat Sign delivers good value for the price?

Not sure

Are you happy with Adobe Acrobat Sign's feature set?

No

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

No

It is good for sales teams and people who are [in] the field. I like [Adobe] Document Cloud not only for itself but also because of its roots in the Adobe Scan app. This is a very handy app that allows me to scan documents with my phone and save them straight to Adobe Document Cloud and then easily share them with whomever I need to. It is [difficult] to cancel a form that needs to be recalled due to errors, especially once the signature process begins.