Overall Satisfaction with Quickbase
We use Quickbase for many different reasons. It is easy to build applications for any issue you may face. We have created Ticketing Systems, Surveys, Workflow Tools, Reporting Services, and much more. The versatility of the product allows us to be creative with our solutions. But taking some of this work out of Ecxel spreadsheets, it has given us greater visibility into the data and we can't seem to stop finding use cases for it.
- Community Outreach
- Training
- Product Improvements
- Price
- Help Desk
- "Real Time" user interface (They are getting there)
- Time Savings
- Reduced Risk
We recently built an app to track a Windows 11 refresh project. The application is so versitile it can notify users, allow them to self-schedule, report on user groups and software installed on the previous machine, track the deployment stages from Imaging to app installment to returning the machine to the user and tracking inventory. We even set up a follow-up survey to grab anything we may have missed. This used to be handled through email and messaging and had a "Tag you're it" approach. Machines were going out to users that weren't 100% finished. Quickbase has allowed us to streamline the process in an efficient manner because once we designed the process, the workflow is there and it is repeatable. :)
Scope creep has always been around and it always will be. Quickbase is very modular and it is really easy to add and remove components without disrupting the entire workflow. Now that our team is remote, it offers a central location to communicate the progress of our projects.
Our projects have many moving parts, we use pipelines and formula buttons to trigger the different stages of our projects. Quickbase has made it easy to communicate with dozens of people in a "Need to know" fashion so that people aren't swamped with notifications they don't need.
It allowed us to build the app we wanted
Do you think Quickbase delivers good value for the price?
Not sure
Are you happy with Quickbase's feature set?
Yes
Did Quickbase live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quickbase go as expected?
Yes
Would you buy Quickbase again?
Yes
Using Quickbase
400 - All aspects of the business. (Legal, Training, Finance, Support, Marketing, HR, IT, etc)
- Work Tracking
- Ticketing System
- Project Management
- Surveys
- Easily keep track of Deployed Applications, Group Membership and Computer inventory in 1 place.
- Software & Services database to identify contracts that will be renewing as well as contacts, licenses and technical information relating to that software
- I'm sure we will continue to find ways to use the product and get value out of it.
Evaluating Quickbase and Competitors
Not Sure
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
We would make sure that support for the product was in place past the "Honeymoon" period. It took almost 2 years before we had our first App up and running, now we can't build them fast enough.
Quickbase Implementation
- Implemented in-house
Change management was minimal
- Learning curve
- We used it for complex workflows from the start and needed to account for the lack of knowledge.
- Time
Quickbase Support
Pros | Cons |
---|---|
Kept well informed | Poor followup Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
We ended up purchasing an entitlement for Premium Support last year in order to get resolutions the same day.
Their community is amazing. They are not afraid to get their product managers in front of clients to show off new features and hear feedback.
Using Quickbase
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using | Unnecessarily complex Cumbersome Lots to learn |
- Once an app is built, the end user experience is usually good.
- Built in reporting
- Role Based Dashboards
- Relationships
- Pipelines
- Workflow
Yes, but I don't use it