Great Product
Updated November 19, 2021
Great Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with WatchGuard AuthPoint
WatchGuard AuthPoint is being used across the entire company. This software allows us to use multifactor authentication for remote access. We use it for our internal employees and external contractors that need to get into our servers after hours. Allows for a full-proof method of authenticating users using their cell phones.
- Multifactor Authentication
- Security
- Allow other means for authentication
- Grants security to our infrastructure
Microsoft Azure works, but it isn't integrated into the Watchguard Firebox. Having the integration is fantastic for seamless monitoring.
We have benefited from this because it uses LDAP to pull users over and synchronize their login passwords.
This authentication method is pretty easy to use as it pushes a notification to your phone and you just choose to decline or approve the login attempt.
This is more of a ease of use and our users love not having to constantly enter a password.
Do you think WatchGuard AuthPoint delivers good value for the price?
Yes
Are you happy with WatchGuard AuthPoint's feature set?
Yes
Did WatchGuard AuthPoint live up to sales and marketing promises?
Yes
Did implementation of WatchGuard AuthPoint go as expected?
Yes
Would you buy WatchGuard AuthPoint again?
Yes
Using WatchGuard AuthPoint
15 - Upper management
1 - Basic LDAP skills
- VPN
- MFA
- Security
- MFA for VPN
- MFA for server login
- Email MFA
Evaluating WatchGuard AuthPoint and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
Very easy to install the app and scan the QR code to get set up.
I wouldn't change any process
WatchGuard AuthPoint Implementation
- Implemented in-house
Yes - Admin testing phase
Single end-user phase
Company-wide testing phase
Single end-user phase
Company-wide testing phase
Change management was minimal - Was little to no effort in change
- Having contractors install the app on their phone to access our network
WatchGuard AuthPoint Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Support comes with the Watchguard Firebox
I had an issue with the Firebox, and they three hours shipped me a new box.
Using WatchGuard AuthPoint
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Push notifications
- Installation
- LDAP setup
Yes - It works great, and you can integrate additional products OTP into the app.