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Flexibility Can Suit Variety of Project Management Needs
Updated July 14, 2021

Flexibility Can Suit Variety of Project Management Needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

It is primarily used by my team, which consists of 6 users.
It's used to take the particulars of a request detailed in a web form and track the progress of fulfilling the request. The team is able to see the overall portfolio of work that needs to be maintained and track the iterations and changes over time.
  • Project and task organization
  • Presentation of project plan
  • Sharing details with others
  • Tracks progress of deliverable
  • Create standard templates reflecting process steps related to a deliverable
  • Some of the UI is a little awkward but you get used to it
  • organizing a portfolio of pojects
  • tracking the progress of projects
  • defining the tasks the are needed to complete the work
  • Positive is it helps us manage a large portfolio of projects. Without this we would spend more time organizing our work.
  • No negative impact
It's been a while since we did the evaluation but what struck me was Wrike offered more flexibility to adjust to different scenarios.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

It's well suited for users who are willing to spend time understanding how all the different options fit the context of the situation. It's not a 'cookie-cutter' solution that may be more appealing to those who are inexperienced in managing projects.

If you are involved in a number of initiatives/projects this tool allows you to prioritize your own work. I don't have to navigate across projects and transpose into another list. Tags offer the ability to generate my own view where I can figure out what to focus on in a given day.

Wrike Feature Ratings

Project Management
9.0
Task Management
9
Resource Management
9
Gantt Charts
9
Scheduling
Not Rated
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
Not Rated
Email integration
8
Mobile Access
7
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
7.0
Project & financial reporting
7
Integration with accounting software
Not Rated

Using Wrike

5 - Decision Support - development and maintenance of dashboards and other information that is used by stakeholders across a variety of domains
1 - For our use case the software requires almost not support. It's pretty much ready to go from the beginning. You just need to configure it and determine how the features are to be used for your workflows.
  • project capture via form
  • defining the project and tasks
  • organizing projects according to domains
  • We didn't expect to use the forms as a way to interact with the stakeholders.
  • We've been able to integrate Gmail with Wrike which requires less friction in adding a new project instance.
  • The other potential idea is to expand the use to other parts of the organization for project management.
It fits the needs for our work, and there's no need to migrate our content to another app. It's reliable and I don't believe we've experienced any downtime. They continue to iterate the product and the new features have been useful including Workspaces which adds another means for organizing work.

Evaluating Wrike and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The available features offer alot of flexibility in how it can be used for differrent situations.
If we make a change in how we do our work then the software can be modified accordingly.
I don't have any thoughts on how we would change our evaluation. We knew how we want to work and it was just a matter of finding the right fit.

Wrike Implementation

I would suggest there should be a collaborative effort in implementing the system. This collaboration informs the configuration and also the setup of how the features will be used to support workflow.
  • Implemented in-house
Change management was minimal - In our case I made sure we collaborated on how we could best leverage the functionality to fit our use case.
  • none

Wrike Support

They have been responsive. I had one incident where one tech person didn't understand the issue but overall it's been positive.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Problems left unsolved
Escalation required
We don't need premium support as we can afford to wait for a resolution. Also I don't anticipate any issues so I don't think it's necessary.
Yes - Yes it was resolved fairly quickly. The turnaround time was affected more by trying to clarify the issue at hand.
I do not have an example

Using Wrike

It's fairly intuitive. The challenge is just figuring out what you want to use so it can fit your workflow and approach to managing the portfolio of projects.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Tags are a very useful way to organize work.
  • The workspaces assist in separating different types of work.
  • The only awkward part of the UI is when you are in a project entry, it can take an extra click to return from where you started from.
Yes - It works well. They've improved it quite a bit since we started using it.