TrustRadius Top Rated 2019

Announcing the Top Rated IT Infrastructure Monitoring Tools for 2019

We are excited to announce the Top Rated IT Infrastructure Monitoring Tools for 2019! Top Rated awards showcase today’s top-of-the-line products in IT Infrastructure Monitoring Tools based solely on positive user feedback and satisfaction scores. These awards make the voice of the market the primary decider into the industry’s best products.

Top Rated awards are the most trusted in the industry because they are never influenced by analyst opinion, the vendor’s size, popularity, or status as a TrustRadius customer. 

Here are the winners:

Spiceworks

Spiceworks TRScore | trustradius.com

Spiceworks is a suite of free IT tools that includes network monitoring capabilities. It collects device information such as uptime, CPU utilization, and memory usage into a single dashboard. Spiceworks can ping IP-enabled devices to verify that they’re online and responsive. The tool also includes in-application notifications and email alerts, which can be customized globally or on a per-device basis. Most (56%) Spiceworks users on TrustRadius are from midsize companies. Reviewers appreciate Spiceworks for its ease of setup and use, free price point, and active community support.

“[T]he network monitor has been extremely useful to me. The community of people has answered many questions and helped to guide me through new processes…All around this is a go-to software for me.”

Verified User | Manager in Information Technology | Hospital & Health Care Company

Nagios

Nagios TRScore | trustradius.com

Nagios offers Nagios Core, a free, open-source IT infrastructure monitoring system. Its web-based interface gives administrators an overview of hosts, services, and devices on the network. The system can send escalatable alerts via email or SMS. When problems occur, Nagios can automatically restart failed systems. Capacity planning graphs and customizable reports help companies understand their current needs and plan for upgrades. A significant portion (42%) of Nagios users on TrustRadius are from midsize companies. Its extensive customizability, escalatable alerting, and automation capabilities make it popular with reviewers.

“Upon an alert, Nagios’ ability to fire off scripts allows us to either fix problems automatically or gather data about an issue as soon as it happens…I know when I’ve got an outage before the phone rings. We often have dispatched techs and are working to resolve our issues long before our customers notice.”

Verified User | Engineer in Information Technology | Hospitality Company

Congratulations to the winners of the Top Rated IT Infrastructure Monitoring Tools Award!

What are IT Infrastructure Monitoring Tools?

The integrity and availability of IT infrastructure is critical to businesses of all kinds. When databases, storage, servers, or hypervisors go offline, companies lose time and money. IT infrastructure monitoring tools help IT teams monitor these systems, fix problems quickly, or prevent downtime altogether.

Tools in this category commonly use a dashboard view to give users a customizable overview of their infrastructure. Historical trends and detailed graphs help administrators find small problems before they become critical. Autodiscovery features locate systems to monitor without requiring manual configuration. Capacity planning charts help companies predict their future needs and upgrade accordingly. As cloud-based infrastructure providers become more commonplace, monitoring tools have developed integrations for monitoring services like AWS and Microsoft Azure.

Buyers considering IT infrastructure monitoring tools should evaluate their existing options. Many infrastructure providers include monitoring dashboards as part of their service, and these tools may be sufficient for some businesses. However, businesses with distributed IT infrastructure may benefit from a single tool with a unified dashboard. Ensuring that your chosen tool can monitor all of your business’s infrastructure can help avoid costly downtime and troubleshooting.

Top Rated Criteria

Products included in the 2019 Top Rated IT Infrastructure Monitoring Tools list must have been in the top tier of their category TrustMap as of August 1st, 2019. To qualify for the IT Infrastructure Monitoring Tools Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

Alan Cooke

Alan is a researcher at TrustRadius who specializes in the IT and Business Intelligence software domains. He attended University College Dublin where he received his BA and MA in English Literature and Philosophy and he received his MBA from HEC Paris. He summarizes his research process as reading everything relevant, interviewing smart people, synthesizing, writing, and editing before final publication.

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