What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

WebEx Meetings

Top Rated
613 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

WebEx Meetings

Top Rated
613 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

WebEx Meetings

If you talk about the scenarios then I must say it the need for IT companies irrespective of its business nature and size. As it is pretty much designed for meeting collaboration purpose for the employees at different geographies around the world and them it it gives them easy going solution to meet their business need
Aditya Dwivedi profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
WebEx Meetings
Hosted PBX
8x8 Virtual Office
9.8
WebEx Meetings
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
WebEx Meetings
User templates
8x8 Virtual Office
9.1
WebEx Meetings
Call reports
8x8 Virtual Office
8.2
WebEx Meetings
Directory of employee names
8x8 Virtual Office
7.6
WebEx Meetings

Call Management

8x8 Virtual Office
8.8
WebEx Meetings
Answering rules
8x8 Virtual Office
9.4
WebEx Meetings
Call recording
8x8 Virtual Office
9.3
WebEx Meetings
Call park
8x8 Virtual Office
9.4
WebEx Meetings
Call screening
8x8 Virtual Office
6.9
WebEx Meetings
Message alerts
8x8 Virtual Office
8.9
WebEx Meetings

VoIP system collaboration

8x8 Virtual Office
8.0
WebEx Meetings
Video conferencing
8x8 Virtual Office
7.9
WebEx Meetings
Audio conferencing
8x8 Virtual Office
8.2
WebEx Meetings

Mobile apps

8x8 Virtual Office
8.5
WebEx Meetings
Mobile app for iOS
8x8 Virtual Office
8.8
WebEx Meetings
Mobile app for Android
8x8 Virtual Office
8.2
WebEx Meetings

Performance & Compatibility of Online Events Software

8x8 Virtual Office
WebEx Meetings
7.7
High quality audio
8x8 Virtual Office
WebEx Meetings
8.4
High quality video
8x8 Virtual Office
WebEx Meetings
8.2
Low bandwidth requirements
8x8 Virtual Office
WebEx Meetings
6.3
Mobile support
8x8 Virtual Office
WebEx Meetings
8.1

Screen Sharing

8x8 Virtual Office
WebEx Meetings
8.5
Desktop sharing
8x8 Virtual Office
WebEx Meetings
8.8
Whiteboards
8x8 Virtual Office
WebEx Meetings
8.3

Online Meetings / Events

8x8 Virtual Office
WebEx Meetings
8.1
Calendar integration
8x8 Virtual Office
WebEx Meetings
8.0
Meeting initiation
8x8 Virtual Office
WebEx Meetings
8.2
Integrates with social media
8x8 Virtual Office
WebEx Meetings
6.9
Record meetings / events
8x8 Virtual Office
WebEx Meetings
8.4
Slideshows
8x8 Virtual Office
WebEx Meetings
8.8

Online Events Collaboration

8x8 Virtual Office
WebEx Meetings
8.6
Live chat
8x8 Virtual Office
WebEx Meetings
8.6
Audience polling
8x8 Virtual Office
WebEx Meetings
8.6
Q&A
8x8 Virtual Office
WebEx Meetings
8.4

Online Events Security

8x8 Virtual Office
WebEx Meetings
8.1
User authentication
8x8 Virtual Office
WebEx Meetings
8.3
Participant roles & permissions
8x8 Virtual Office
WebEx Meetings
7.9
Confidential attendee list
8x8 Virtual Office
WebEx Meetings
8.1

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • WebEx provides attendees with several options for connecting to meeting audio including computer headsets, 800 and local numbers as well as a call me feature. This makes it easy for people to connect no matter where they are or what device they are using to connect.
  • In our experience the audio and video streams during our meetings have been very stable and smooth. This enables very effective meetings without audio or video interruptions getting in the way.
  • WebEx has many useful features that enable a very strong meeting experience. Audio/Video, Screen Sharing and Whiteboard just to name a few.
No photo available

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • It takes a while to learn to use
  • For users of WebEx, a non-tech friendly FAQ or guide would be helpful
  • Clarity regarding tech specifications can be clearer (e.g., why is my microphone or camera not working)
Raymond Tran profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
WebEx Meetings8.9
Based on 6 answers
I am not the decision maker for technology, but I don't see us changing as the entire organization uses it.
Chris Rowan profile photo

Usability

No score
No answers yet
No answers on this topic
WebEx Meetings9.5
Based on 6 answers
I find it quite easy but also spend most of my day on a computer.
No photo available

Support

No score
No answers yet
No answers on this topic
WebEx Meetings9.9
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.
Samantha McMahon profile photo

Implementation

No score
No answers yet
No answers on this topic
WebEx Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.
Andy Salo profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Google is a little easier to schedule on the fly. WebEx has to be set up (the way our company uses it) and we don't necessarily have our own codes that we can use in a hurry. But I do like WebEx.
Dawn McGuire profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • It allows us to have employees located in different areas but still work together. Therefore, it allows us to have less travel and save in that regard.
Dawn McGuire profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details