What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

WebEx Meetings<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
634 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

WebEx Meetings<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
634 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

WebEx Meetings

WebEx Meetings is well suited in an environment where you would want to meet with people in different states/countries and be able to fully immerse the team in a meeting (video chat, screen sharing, etc.). This platform is very robust and might not be necessary in an environment where you simply need to get on a call with people and discuss things.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
WebEx Meetings
Hosted PBX
8x8 Virtual Office
9.8
WebEx Meetings
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
WebEx Meetings
User templates
8x8 Virtual Office
9.1
WebEx Meetings
Call reports
8x8 Virtual Office
8.2
WebEx Meetings
Directory of employee names
8x8 Virtual Office
7.6
WebEx Meetings

Call Management

8x8 Virtual Office
8.8
WebEx Meetings
Answering rules
8x8 Virtual Office
9.4
WebEx Meetings
Call recording
8x8 Virtual Office
9.4
WebEx Meetings
Call park
8x8 Virtual Office
9.4
WebEx Meetings
Call screening
8x8 Virtual Office
7.0
WebEx Meetings
Message alerts
8x8 Virtual Office
8.9
WebEx Meetings

VoIP system collaboration

8x8 Virtual Office
8.0
WebEx Meetings
Video conferencing
8x8 Virtual Office
7.8
WebEx Meetings
Audio conferencing
8x8 Virtual Office
8.1
WebEx Meetings

Mobile apps

8x8 Virtual Office
8.5
WebEx Meetings
Mobile app for iOS
8x8 Virtual Office
8.8
WebEx Meetings
Mobile app for Android
8x8 Virtual Office
8.2
WebEx Meetings

Performance & Compatibility of Online Events Software

8x8 Virtual Office
WebEx Meetings
7.8
High quality audio
8x8 Virtual Office
WebEx Meetings
8.5
High quality video
8x8 Virtual Office
WebEx Meetings
8.3
Low bandwidth requirements
8x8 Virtual Office
WebEx Meetings
6.3
Mobile support
8x8 Virtual Office
WebEx Meetings
8.0

Screen Sharing

8x8 Virtual Office
WebEx Meetings
8.4
Desktop sharing
8x8 Virtual Office
WebEx Meetings
8.8
Whiteboards
8x8 Virtual Office
WebEx Meetings
8.0

Online Meetings / Events

8x8 Virtual Office
WebEx Meetings
8.0
Calendar integration
8x8 Virtual Office
WebEx Meetings
8.0
Meeting initiation
8x8 Virtual Office
WebEx Meetings
8.3
Integrates with social media
8x8 Virtual Office
WebEx Meetings
6.8
Record meetings / events
8x8 Virtual Office
WebEx Meetings
8.2
Slideshows
8x8 Virtual Office
WebEx Meetings
8.7

Online Events Collaboration

8x8 Virtual Office
WebEx Meetings
8.2
Live chat
8x8 Virtual Office
WebEx Meetings
8.3
Audience polling
8x8 Virtual Office
WebEx Meetings
8.3
Q&A
8x8 Virtual Office
WebEx Meetings
8.2

Online Events Security

8x8 Virtual Office
WebEx Meetings
8.0
User authentication
8x8 Virtual Office
WebEx Meetings
8.3
Participant roles & permissions
8x8 Virtual Office
WebEx Meetings
7.7
Confidential attendee list
8x8 Virtual Office
WebEx Meetings
8.1

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
  • Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
  • Easy dial-in codes and VoIP access. Easy to follow instructions.
  • Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.
Samantha McMahon profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
  • Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
  • Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.
Samantha McMahon profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
WebEx Meetings8.9
Based on 6 answers
We have yet to find a better solution.
No photo available

Usability

No score
No answers yet
No answers on this topic
WebEx Meetings9.5
Based on 6 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger profile photo

Support

No score
No answers yet
No answers on this topic
WebEx Meetings10.0
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.
Samantha McMahon profile photo

Implementation

No score
No answers yet
No answers on this topic
WebEx Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.
Andy Salo profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
WebEx is great if access from multiple devices is required. Other platforms are great for specific, individual functions (like just face to face meetings, just audio, or just a presentation or slideshow). WebEx allows for functions like conference calls, screen sharing, sharing slides, video, audio, and more. For large organizations that need to grant multiple points of access, WebEx is very convenient.
Raymond Tran profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • We had a lot of upset employees and clients when we implemented another solution that turned out to not function as well as they were used to with WebEx.
  • We have a much higher rate of participation in online training classes with WebEx.
Randy Palmer profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details