What users are saying about

8x8 Virtual Office

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Top Rated
47 Ratings

Webex Meetings

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Top Rated
669 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101

Webex Meetings

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Top Rated
669 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Webex Meetings

WebEx Meetings is well suited in an environment where you would want to meet with people in different states/countries and be able to fully immerse the team in a meeting (video chat, screen sharing, etc.). This platform is very robust and might not be necessary in an environment where you simply need to get on a call with people and discuss things.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Webex Meetings
Hosted PBX
8x8 Virtual Office
8.5
Webex Meetings
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Webex Meetings
User templates
8x8 Virtual Office
6.6
Webex Meetings
Call reports
8x8 Virtual Office
7.6
Webex Meetings
Directory of employee names
8x8 Virtual Office
8.4
Webex Meetings

Call Management

8x8 Virtual Office
8.6
Webex Meetings
Answering rules
8x8 Virtual Office
8.9
Webex Meetings
Call recording
8x8 Virtual Office
8.9
Webex Meetings
Call park
8x8 Virtual Office
8.2
Webex Meetings
Call screening
8x8 Virtual Office
8.2
Webex Meetings
Message alerts
8x8 Virtual Office
8.8
Webex Meetings

VoIP system collaboration

8x8 Virtual Office
7.8
Webex Meetings
Video conferencing
8x8 Virtual Office
7.5
Webex Meetings
Audio conferencing
8x8 Virtual Office
8.2
Webex Meetings

Mobile apps

8x8 Virtual Office
7.5
Webex Meetings
Mobile app for iOS
8x8 Virtual Office
7.5
Webex Meetings
Mobile app for Android
8x8 Virtual Office
7.6
Webex Meetings

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Webex Meetings
7.7
High quality audio
8x8 Virtual Office
Webex Meetings
8.4
High quality video
8x8 Virtual Office
Webex Meetings
8.2
Low bandwidth requirements
8x8 Virtual Office
Webex Meetings
6.2
Mobile support
8x8 Virtual Office
Webex Meetings
7.9

Screen Sharing

8x8 Virtual Office
Webex Meetings
8.3
Desktop sharing
8x8 Virtual Office
Webex Meetings
8.7
Whiteboards
8x8 Virtual Office
Webex Meetings
7.9

Online Meetings / Events

8x8 Virtual Office
Webex Meetings
7.9
Calendar integration
8x8 Virtual Office
Webex Meetings
8.0
Meeting initiation
8x8 Virtual Office
Webex Meetings
8.2
Integrates with social media
8x8 Virtual Office
Webex Meetings
6.8
Record meetings / events
8x8 Virtual Office
Webex Meetings
8.2
Slideshows
8x8 Virtual Office
Webex Meetings
8.5

Online Events Collaboration

8x8 Virtual Office
Webex Meetings
8.2
Live chat
8x8 Virtual Office
Webex Meetings
8.2
Audience polling
8x8 Virtual Office
Webex Meetings
8.2
Q&A
8x8 Virtual Office
Webex Meetings
8.1

Online Events Security

8x8 Virtual Office
Webex Meetings
7.9
User authentication
8x8 Virtual Office
Webex Meetings
8.1
Participant roles & permissions
8x8 Virtual Office
Webex Meetings
7.6
Confidential attendee list
8x8 Virtual Office
Webex Meetings
8.1

Pros

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo
  • Easy to use interface
  • Presenter controls
  • Audio connectivity options
  • Screen sharing
  • video chats quality
Aditya Dwivedi profile photo

Cons

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo
  • It can be made cost effective of small sized enterprise
  • A help guide should be made available at main interface
  • Few more options can be added
Aditya Dwivedi profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Webex Meetings8.9
Based on 6 answers
We have yet to find a better solution.
No photo available

Usability

No score
No answers yet
No answers on this topic
Webex Meetings9.5
Based on 6 answers
With the new browser only mode, WebEx now allows users to get into a virtual meeting without their client. This helps greatly for employees working from home. The screen sharing function is easy to use and very helpful for meeting where multiple attendees need to show what is on their screen quickly and easily to convey their message.
No photo available

Support

No score
No answers yet
No answers on this topic
Webex Meetings10.0
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.
Samantha McMahon profile photo

Implementation

No score
No answers yet
No answers on this topic
Webex Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.
Andy Salo profile photo

Alternatives Considered

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo
WebEx Meetings and GoToMeeting are both great resources for businesses that need to hold web meetings and share content with attendees during the call. I've used both and don't notice too many differences between the two. They are both easy to use and provide multiple features and functionalities to presenters that improve meeting flow and design
Jess Messenger profile photo

Return on Investment

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo
  • I don't have the details and numbers on this, but overall it has enabled the company to work together and stay connected as well as connect with clients, so the return on investment would be fairly high. We have since replaced this with a different service (lower cost), so while WebEx Meetings overall had a positive impact on productivity, there was space for improvement.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Webex Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webex Meetings More Information