What users are saying about
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131 Ratings
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Top Rated
778 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101

Webex Meetings

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Top Rated
778 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Webex Meetings

It's great for meetings that need to include a few or a lot of people who are working remotely. It's an ideal solution when you need to share a desktop, documents, videos, etc. with those who aren't in the room with you. It's suitable for both internal meetings and meetings with your clients.
Jess Messenger profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Webex Meetings
Hosted PBX
8x8 Virtual Office
8.0
Webex Meetings
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Webex Meetings
User templates
8x8 Virtual Office
6.5
Webex Meetings
Call reports
8x8 Virtual Office
7.5
Webex Meetings
Directory of employee names
8x8 Virtual Office
8.6
Webex Meetings

Call Management

8x8 Virtual Office
8.5
Webex Meetings
Answering rules
8x8 Virtual Office
8.5
Webex Meetings
Call recording
8x8 Virtual Office
8.8
Webex Meetings
Call park
8x8 Virtual Office
8.0
Webex Meetings
Call screening
8x8 Virtual Office
8.5
Webex Meetings
Message alerts
8x8 Virtual Office
8.8
Webex Meetings

VoIP system collaboration

8x8 Virtual Office
7.6
Webex Meetings
Video conferencing
8x8 Virtual Office
7.3
Webex Meetings
Audio conferencing
8x8 Virtual Office
7.9
Webex Meetings

Mobile apps

8x8 Virtual Office
7.5
Webex Meetings
Mobile app for iOS
8x8 Virtual Office
7.5
Webex Meetings
Mobile app for Android
8x8 Virtual Office
7.5
Webex Meetings

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Webex Meetings
8.0
High quality audio
8x8 Virtual Office
Webex Meetings
8.1
High quality video
8x8 Virtual Office
Webex Meetings
8.2
Low bandwidth requirements
8x8 Virtual Office
Webex Meetings
7.3
Mobile support
8x8 Virtual Office
Webex Meetings
8.3

Screen Sharing

8x8 Virtual Office
Webex Meetings
8.5
Desktop sharing
8x8 Virtual Office
Webex Meetings
8.8
Whiteboards
8x8 Virtual Office
Webex Meetings
8.1

Online Meetings / Events

8x8 Virtual Office
Webex Meetings
8.2
Calendar integration
8x8 Virtual Office
Webex Meetings
8.6
Meeting initiation
8x8 Virtual Office
Webex Meetings
8.5
Integrates with social media
8x8 Virtual Office
Webex Meetings
7.3
Record meetings / events
8x8 Virtual Office
Webex Meetings
8.2
Slideshows
8x8 Virtual Office
Webex Meetings
8.4

Online Events Collaboration

8x8 Virtual Office
Webex Meetings
8.1
Live chat
8x8 Virtual Office
Webex Meetings
8.2
Audience polling
8x8 Virtual Office
Webex Meetings
8.2
Q&A
8x8 Virtual Office
Webex Meetings
8.0

Online Events Security

8x8 Virtual Office
Webex Meetings
8.1
User authentication
8x8 Virtual Office
Webex Meetings
8.0
Participant roles & permissions
8x8 Virtual Office
Webex Meetings
8.2
Confidential attendee list
8x8 Virtual Office
Webex Meetings
8.0

Pros

8x8 Virtual Office

  • Account managers are fast to reply, providing useful guidance in using the product.
  • The very in depth user guide is very easy to understand.
  • Being able to be 'on call' away from the office is incredibly useful.
No photo available

Webex Meetings

  • Simple screen sharing.
  • Chat and survey capabilities.
  • Ability to see who is on your call at any point in time.
Jess Messenger profile photo

Cons

8x8 Virtual Office

  • No customer service phone number, when trying to contact we are directed to customers who know the product well but it is hard to communicate our issues to them adequately.
  • Conversations are frequently low quality and customer cannot hear us properly.
  • Sometimes calls only show up as a notification on lock screen rather than actually ringing through.
No photo available

Webex Meetings

  • When users remotely access a virtual machine sometimes the WebEx meeting doesn't work properly and when they same link is copied back to the users physical machine it starts working fine. This does occur sometimes if not frequently but it is an issue that needs to be taken care by the company.
  • Users who are new to the product may have several questions about it's functionality and it usually resolved or explained in detail by IT admins on a day to day basis. I wish some of the functionalities were made a bit more general making it easy for non technical people to comprehend.
  • Sometimes users do get a bit confused trying to do the screen sharing (desktop).
Ratulsnigdha Saha profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Webex Meetings

Webex Meetings 1.0
Based on 7 answers
Our licensing agreement with Microsoft and Office365 has made Microsoft Teams the replacement for Webex for us. We no longer have a business case that aligns uniquely with Webex.
Chris Carpenter profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Webex Meetings

Webex Meetings 7.7
Based on 16 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Webex Meetings

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Webex Meetings

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Webex Meetings

Webex Meetings 7.7
Based on 19 answers
I never had to call in for support for this product. So I am neutral in that I don't have any experience with it.
Matt Judice profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Webex Meetings

Webex Meetings 2.0
Based on 2 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter profile photo

Alternatives Considered

8x8 Virtual Office

Unsure if the services are comparable but having implemented Skype as a test, 8x8 offered the features of a Smartphone app and VOIP handset which were critical decisions in implementing a service. Furthermore, the widely available geographical area phone numbers was a major plus.
Adam Harris profile photo

Webex Meetings

Webex Meetings was similar in cost to others but we found it more compatible and reliable than most others.
Brad Taylor profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Webex Meetings

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Consistent quality is key, as nearly 100% of our sales interactions are done via phone. Without 8x8, I shudder to think where we'd be.
  • The inconsistent SMS replies hurt. Most people who text want a text back, not a call. At least 8x8 tells me when the message fails.
Jeremy Snider profile photo

Webex Meetings

  • Positive impact is customers can save travel cost.
  • Anyone can join from anywhere using any smart device.
  • Engineers can support their customers remotely.
Mangesh Karne profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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