8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Microsoft Teams
Score 7.9 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
8x8 Work
Microsoft Teams
Editions & Modules
No answers on this topic
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
8x8 Work
Microsoft Teams
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discounts are available for non profit organizations.
Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used …
I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize …
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the …
With Microsoft Teams, It doesn't allow you to have license region as India and to have US numbers. It requires both to have same region. which is not suitable for us. With CallTrackingMetrics, we found it to be more suitable for digital marketing and tracking those calls. Not …
8x8 Work was clearly focused in on not just the quality of the end-user experience- but the quality of a non-IT end user experience. Some of the "Open source" options were clearly designed by IT engineers for IT engineers. Some organizations may very well welcome a level of …
8x8 Work is better in some aspects, such as admin interface where everything can be accessed from one interface. Overall the perceived call quality seems to be better on 8x8 Work than it was on Fuze with less user complaints. Fuze did have better and easier to use analytics and …
I did a demo of Zoom Phone and it was much more complicated than 8x8 Work to setup, configure and maintain. 8x8 Work has many more features that come standard with the product. It looked to me like there were many more steps when creating a new user and assigning them a phone …
In our system selection process we were able to narrow down our selection to three primary options, dial pad, Mitel and 8x8. After the due diligence and criteria review we did trials of each of these potential solutions. From that we determined that the 8x8 offering was what …
The products are basically the same - cloud based, remote provisioning, VOIP based. 8x8 is a superior product in terms of scaling, however the downside in this particular comparison that due to the global nature of 8x8, issues of deployment are not as easy to resolve and time …
8x8 has everything we needed at the price we wanted. Other companies were missing important features that we use on daily basis. One of them being integration into teams
We used the ShoreTel phone system software and phones. They worked very well together - calls could be made with either the software or the phone and they interfaced well. Phone calls answered on the handset could be manipulated with the software. However, there were no …
The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The …
All of the ones listed were light years better. I forgot to mention on earlier questions that the video conferencing we would consistently have people breaking up and being kicked off. Never had that issue with Teams.
If you are a larger enterprise with a global span of offices equipped with a moderate to large IT department, you may prefer one of the more technically heavy/advanced solutions from others in this marketspace. The presumption there is that you may be looking for more customized, granular control of the application, its GUI and quite possibly- tinkering with certain coding or capabilities. You may also already have a large SaaS rollout already in place and 8x8 Work may either be redundant or lighter than the implementation you already have. If you are (i) a small to medium sized organization dependent on an outsourced IT and/or (ii) have a heavily non-IT user base who need access to more intuitive, end-user friendly tools that shorten the learning curve for them- without sacrificing strong security and data privacy compliance standards (US and EU standards); then this is a solution well worthwhile to consider adopting.
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
A transcript of voicemails would be a great addition for those with auditory processing issues.
When a call comes in on my personal device and I choose to ignore it, the pop-up for the incoming call does not go away; I can continue using my device until the call ends.
The ease of communication with customer service could have been improved. It was not terrible, but it could have been more helpful.
The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
It uses lots of computational resources while running and thus, slows down the system sometimes.
It allows a few channels per team. The number of channels could be increased for better productivity.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
The 8x8 service has boosted productivity and allowed for a 100% remote work environment. Before 8x8, our phone system was more expensive and had fewer features, and it made employees dependent upon sending mass amounts of emails to each other for the simple task of ending a link or a message. The call queues and loops have made it easy for service and support departments to distribute calls evenly.
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
As stated earlier, one major advantage was support for older equipment that other providers could not guarantee or were incompatible. 8x8 Work also seems to cater to our size and type of company where our call center is key to customer satisfaction and delivery. The deep level of customization on profiles and lines, ingratiation with our SSO/SAML tools, and dedicated rep to assist along the way, helped us decide on 8x8 Work for our organization.
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
