ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
N/A
Paychex Flex
Score 6.6 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Pricing
ADP Workforce Now
Paychex Flex
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Offerings
Pricing Offerings
ADP Workforce Now
Paychex Flex
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
Required
Additional Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
We had previously used ADP's Run platform and thought it would make for an easier transition. We could not have been more wrong. Pay information was not transferred, we were told we would have access to our reports in Run for a year instead we were locked out after a month. …
Verified User
Consultant
Chose ADP Workforce Now
ADP Workforce Now is the best HR Software tool in the market because it offers multiple solutions. Other tools in the market only offer one tool and this one offers it all. This makes our HR departments jobs easier and they save a lot of money only have to purchase one tool …
I have been with the practice for 11 years, never once have I had to deal with issues that ADP has caused. The burden, lack of professionalism and the inability to perform basic, entry level tasks, is mind blowing
Verified User
Employee
Chose ADP Workforce Now
I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a …
We selected ADP due to its value and included capabilities. I find it to be very similar to the majority of the major payroll providers and in hindsight [I] am not sure this is the route we [should] have gone. If you have a robust HR/Payroll team, I think the product is fine, …
We were a Paychex customer for approximately 14 years prior to reaching out for bids on a new platform. In the last year of our involvement with Paychex, we were moved to a new flex platform that just didn't seem to work for us, and the customer service to get answers or …
ADP Workforce Now has the ability to be an all-in-one HRIS, Payroll system, ATS, and benefits management system without having any continuity issues. Easy to use and logical to use. Things are where you would think they would be without research, more of a common sense-built …
Many companies say they have seamless integration, provide a wide-array of reporting capabilities to help achieve compliance, company objectives, analytics. In my experience, only WorkForce has been able to say it and bring it to fruition.
Paychex offered little to no customer service. Paychex was unable to provide us with online timesheets that would fit our accrual and pay profiles. Paychex HR and Payroll did not process in the same module. Extra HR modules needed to be purchased, and those did not flow to …
ADP [Workforce Now] is definitely much better than these two products. It is more user-friendly and has many more features; however, they are significantly more cost-effective, which is why they were used. ADP has the monopoly.
ADP provides greater support for our payroll due to the volume of different unions, pay scales, and work rules that we deal with. Also, it appeared to offer better functionality for the Affordable Care Act reporting.
They all are pretty much the same. It's about who has the best bang for the buck. ADP seems to have very expensive add ons with no "all in one" package. I see my organization's bills for ADP and I feel like we're being taken to the cleaners with the cafeteria-style options.
I have used both ADP Workforce Now and ADP Run for smaller companies. ADP is a great program and does what it does well but it does not compare to Paychex Flex. When I call Paychex Flex, I'm routed to my account representative immediately. If my rep isn't available, I'm …
All solutions we have reviewed offer the same solutions, and all have pros/cons. Price is a factor, and we have found slightly less costly solutions, though any cost savings are negated in transition costs.
I would choose Paychex every time!! The customer service is outstanding! All of the payroll/HRIS systems are similar in content, but Paychex outshines them in service the delivery of what we need.
With ADP we didn't feel we had good customer support. The cost is also pretty high compared to Paychex. Though it has some good sides like system speed and custom reporting, it lacks basic customer support and it was very tight with Payroll submission deadlines reaching out to …
We had Paychex Flex first and left them for ADP Workforce as we believed at that time we were going to get more functions, capabilities, cost tracking, and options. To be honest, I wish we could go back to Paychex Flex. We process payroll through a cumbersome construction …
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Paychex Flex was easier to navigate. Our budgeting and PTO tracking flowed better with Paychex Flex, and as a manager, I felt more comfortable with working /with/ my employees instead of them carrying the load on their tracking. Plus, Flex has given us the ability to be more …
I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
It’s great that Paychex is one place for all things, however workday in combination with a financial institution for managing 401ks is a cleaner and easier to use system. That being said, we didn’t utilize all the components of Paychex
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?