What users are saying about
32 Ratings
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Top Rated
212 Ratings
32 Ratings
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Score 8.5 out of 100

Bloomfire

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Top Rated
212 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Bloomfire

Bloomfire has helped me so much because this is where my job script is located . It allows me to stay organized when speaking with my clients. When I am unsure on a certain situation I always refer to Bloomfire and just type in the key words in the search engine and it brings up the article that I need.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Bloomfire
High quality audio
Amazon Chime
8.9
Bloomfire
High quality video
Amazon Chime
8.8
Bloomfire
Low bandwidth requirements
Amazon Chime
8.4
Bloomfire
Mobile support
Amazon Chime
8.2
Bloomfire

Screen Sharing

Amazon Chime
8.6
Bloomfire
Desktop sharing
Amazon Chime
9.2
Bloomfire
Whiteboards
Amazon Chime
8.0
Bloomfire

Online Meetings / Events

Amazon Chime
9.1
Bloomfire
Calendar integration
Amazon Chime
9.0
Bloomfire
Meeting initiation
Amazon Chime
8.8
Bloomfire
Integrates with social media
Amazon Chime
9.5
Bloomfire
Record meetings / events
Amazon Chime
8.8
Bloomfire
Slideshows
Amazon Chime
9.3
Bloomfire

Online Events Collaboration

Amazon Chime
9.4
Bloomfire
Live chat
Amazon Chime
9.1
Bloomfire
Audience polling
Amazon Chime
9.8
Bloomfire
Q&A
Amazon Chime
9.1
Bloomfire

Online Events Security

Amazon Chime
9.2
Bloomfire
User authentication
Amazon Chime
9.4
Bloomfire
Participant roles & permissions
Amazon Chime
8.8
Bloomfire
Confidential attendee list
Amazon Chime
9.4
Bloomfire

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Bloomfire

  • Categorizing content can be tailored to meet your specific organizations needs.
  • Searching/finding content is easy and intuitive because the search capabilities use every word that all your content contains.
  • Grouping information that applies to each other is easy to create and understand with the types of contributions Bloomfire has.
  • Creating your organization's Bloomfire page is painless because Bloomfire has a great setup process they walk through with new users.
Sarah Bunch MBA, CPM | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Bloomfire

  • Search was awful.
  • If you were not subscribed to a given group, a link (provided by someone else) to content in that group would not work.
  • Information Organization was very basic and could have been more useful.
  • It was not easy to find answers to questions that may have been asked before, so the same questions were asked again and again because it was too difficult to find previous answers.
  • If you subcribed to multiple groups and chose to have updates emailed, your email became overwhelmed and the information being sent was not useful.
  • Inability to organize bookmarks into something more useful than a big list.
Dave Cavanaugh | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Bloomfire

Bloomfire 8.5
Based on 4 answers
Most likely we will renew, our team needs a refresher on possible opportunities to advance our usage and learning of opportunities to move this answer to a 10, can't live without it.
Marci Kleinsasser, CFE | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Bloomfire

Bloomfire 8.9
Based on 14 answers
Bloomfire is an easy-to-use platform for posting information and asking questions of my peers. It also has a user-friendly search capability. Yet like any other CMS, the secret to success rests in such items as the ability to use metadata to tag content or posts, and Bloomfire provides a wide range of options to make posting content and subsequently searching for it.
Paul Scianna | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Bloomfire

Bloomfire 8.5
Based on 15 answers
I have not needed to pose questions to the support team yet, as it is a very simple piece of software to use, however, its help documents and the bot ready to answer questions let me know I am in good hands. The help center could load a little quicker, but that's my only complaint.
Ruben David | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Bloomfire

Bloomfire is the first and only application we have used to be our internal knowledge base/search engine for blog posts and informational ideas. We use Google Drive for document collaboration but searching for specific information in Google Drive can be very burdensome and by extracting overall ideas from those docs and putting them into Bloomfire, we can knowledge share very easily.
Kylen Bailey | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Bloomfire

  • It improves company accuracy on how we conduct our business with standards and procedures. If this, then that instructions are just a search away. We have to be telling the millions of customers that we have the same information and Bloomfire increases that.
  • Increase sales by having information readily available so that we don't have to get back to customers and potentially lose out on sales because the customer went elsewhere and found something somewhere else where they could get their questions answered.
  • No negative impact in my mind.
John Angove | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Bloomfire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$25

Bloomfire Editions & Modules

Edition
Basic$25.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Bloomfire
9.5

Likelihood to Renew

Amazon Chime
Bloomfire
8.5

Usability

Amazon Chime
Bloomfire
8.9

Support Rating

Amazon Chime
8.3
Bloomfire
8.5

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