What users are saying about

Ascentis HR

175 Ratings

iSolved

6 Ratings

Ascentis HR

175 Ratings
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Score 6.6 out of 101

iSolved

6 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
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iSolved

I think iSolved is perfect for a small business, that wants to avoid the high costs of using ADP or Paychex, and similarly want to have an all-in-one solution for their HR needs. Unlike other HCM programs that offer an all-in-one suite, I still have complete control over what products I offer to my employees. iSolved just helps me manage it all in one place.
David Friedman profile photo

Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
iSolved
10.0
Employee demographic data
Ascentis HR
7.9
iSolved
10.0
Employment history
Ascentis HR
7.7
iSolved
10.0
Job profiles and administration
Ascentis HR
7.4
iSolved
10.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
iSolved
10.0
Organizational charting
Ascentis HR
5.8
iSolved
Organization and location management
Ascentis HR
7.1
iSolved
10.0
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
iSolved
10.0

Payroll Management

Ascentis HR
7.4
iSolved
10.0
Pay calculation
Ascentis HR
7.8
iSolved
10.0
Support for external payroll vendors
Ascentis HR
7.2
iSolved
10.0
Benefit plan administration
Ascentis HR
7.2
iSolved
10.0
Direct deposit files
Ascentis HR
8.2
iSolved
10.0
Salary revision and increment management
Ascentis HR
7.5
iSolved
10.0
Reimbursement management
Ascentis HR
6.2
iSolved
10.0

Leave and Attendance Management

Ascentis HR
7.5
iSolved
10.0
Approval workflow
Ascentis HR
7.5
iSolved
10.0
Balance details
Ascentis HR
7.3
iSolved
10.0
Annual carry-forward and encashment
Ascentis HR
7.5
iSolved

Employee Self Service

Ascentis HR
7.6
iSolved
10.0
View and generate pay and benefit information
Ascentis HR
8.0
iSolved
10.0
Update personal information
Ascentis HR
8.4
iSolved
10.0
View company policy documentation
Ascentis HR
7.4
iSolved
Employee recognition
Ascentis HR
7.0
iSolved
10.0
View job history
Ascentis HR
7.3
iSolved
10.0

Asset Management

Ascentis HR
7.0
iSolved
10.0
Tracking of all physical assets
Ascentis HR
7.0
iSolved
10.0

HR Reporting

Ascentis HR
6.2
iSolved
10.0
Report builder
Ascentis HR
6.7
iSolved
10.0
Pre-built reports
Ascentis HR
6.4
iSolved
10.0
Ability to combine HR data with external data
Ascentis HR
5.5
iSolved

Onboarding

Ascentis HR
6.6
iSolved
10.0
New hire portal
Ascentis HR
6.9
iSolved
10.0
Manager tracking tools
Ascentis HR
6.3
iSolved
10.0

Performance and Goals

Ascentis HR
6.1
iSolved
Corporate goal setting
Ascentis HR
6.2
iSolved
Individual goal setting
Ascentis HR
6.4
iSolved
Line-of sight-visibility
Ascentis HR
5.9
iSolved
Performance tracking
Ascentis HR
6.0
iSolved

Performance Management

Ascentis HR
6.0
iSolved
10.0
Performance plans
Ascentis HR
6.0
iSolved
10.0
Performance improvement plans
Ascentis HR
5.9
iSolved
10.0
Review status tracking
Ascentis HR
6.3
iSolved
10.0
Review reminders
Ascentis HR
6.1
iSolved
10.0
Multiple review frequency
Ascentis HR
5.5
iSolved
10.0

Succession Planning

Ascentis HR
5.4
iSolved
Create succession plans/pools
Ascentis HR
5.2
iSolved
Candidate ranking
Ascentis HR
5.5
iSolved
Candidate search
Ascentis HR
5.6
iSolved
Candidate development
Ascentis HR
5.3
iSolved

Recruiting / ATS

Ascentis HR
6.8
iSolved
Job Requisition Management
Ascentis HR
6.8
iSolved
Company Website Posting
Ascentis HR
7.1
iSolved
Publish to Social Media
Ascentis HR
7.0
iSolved
Job Search Site Posting
Ascentis HR
6.7
iSolved
Duplicate Candidate Prevention
Ascentis HR
6.6
iSolved
Applicant Tracking
Ascentis HR
7.0
iSolved
Notifications and Alerts
Ascentis HR
6.4
iSolved

Pros

  • A clean system that is easy to navigate through and change information
  • Ability to grow into the system and customize to our company's tracking needs and changes
  • Robust system that holds a tremendous amount of critical information in one place
Catherine Peterson profile photo
  • iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
  • Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
  • Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
David Friedman profile photo

Cons

  • The organizational structure of Ascentis and segregated nature of the system and system support can be confusing. For example, if I need assistance with onboarding an employee it is not often clear who I should contact for assistance. The company seems to be divided by Ascentis HR, Ascentis Payroll, Ascentis TimeKeeping, and Ascentis Recruiting, It would be nice to have one point of contact for customer support for the entire Ascentis system rather than having multiple points of contact that are often changing.
  • I attending the Ascentis User Conference in 2013 during which we were told that Ascentis HR would be transitioning to a new platform in early 2014. Since that conference, I have received no communication from Ascentis as to the status of the transition and we are still on the Remote Desktop platform.
  • During the User Conference 2013 there was no one from Ascentis that was familiar with the Onboarding side of Ascentis. I got the impression that we were one of very few customers utilizing the onboarding feature and the Ascentis staff was not aware of the features and were unable to answer any questions. In fact, I felt like I was answering their questions rather than them answering mine.
  • Would love to see the system be more flexible for international use. The system does not allow international contact information to be entered and does not allow for selection of any country locations other than US and Canada. We have had to work around these limitations.
  • The Attendance tracking is somewhat limited in that it does not allow for a policy which awards PTO in lump sums at multiple intervals throughout the year. It allows a policy where a flat amount is awarded once a year or where the PTO is accrued on a regular basis only.
Kelly C. Neill, SPHR profile photo
  • I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
  • The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
David Friedman profile photo

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Usability

Ascentis HR7.0
Based on 7 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo
No score
No answers yet
No answers on this topic

Support

Ascentis HR7.3
Based on 85 answers
With most issues, Ascentis support is very responsive and helpful, however when the issue is one that requires technical review and/or support, there is rarely any follow-up or response. The issues with the electronic transmittal of benefit information to carriers was one that after 1.5 years has yet to be resolved and follow-up from Ascentis on the status has been minimal. I have only receive information after repeated complaints were filed and escalated to top management.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP profile photo
David Friedman profile photo

Return on Investment

  • By consolidating recruiting, onboarding, and HR functions to one system we have been able to save money and time.
  • One of our business objectives is to concentrate on being on the leading edge of technology. Ascentis does this.
  • Ascentis has allowed us to avoid hiring one more person for HR.
Peter Plambeck profile photo
  • iSolved has had a very positive impact on our business. As the control, I am able to have all things payroll and HR related at my fingertips at any time. I can make changes on the fly, in-between payrolls, instead of waiting to call them into the payroll company. My employees are able to answer a lot of questions themselves, which saves me a lot of time. And when they do come to me, I am able to answer questions quickly. The overall satisfaction with iSolved is very high.
David Friedman profile photo

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

iSolved

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details