What users are saying about
Top Rated
90 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
62 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.6

    Atera

    86%

    Carbonite Endpoint

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.7
    87%
    52 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    9.0
    90%
    51 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.9

    Atera

    79%

    Carbonite Endpoint

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.1
    71%
    40 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    Carbonite Endpoint

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Atera

    80%

    Carbonite Endpoint

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Carbonite Endpoint is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.8

    Carbonite Endpoint

    88%
    23 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    1.0

    Carbonite Endpoint

    10%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    9.7

    Carbonite Endpoint

    97%
    14 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Carbonite

    Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Carbonite

    • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
    • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
    • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
    • Their phone support is excellent.
    • It's also really easy to maintain your backed up data to reduce redundancy.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Carbonite

    • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
    • I have not had to do a restore at this time so I cannot comment on the restore process.
    • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Carbonite Endpoint

    Starting Price

    $24 per month

    Editions & Modules

    Carbonite Endpoint editions and modules pricing
    EditionModules
    Basic Computer Backup241
    Advanced Endpoint Protection342
    Basic Server Backup503
    Advanced Server Protection1474
    Basic Backup555
    Advanced Protection1996

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Carbonite

    I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Carbonite

    Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Carbonite

    We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Carbonite

    • Data backup is critical to us. Carbonite ensures that we don't lose anything important.
    • It is also good protection against accidental deletions or if someone makes mistakes.
    • Cloud back up also means we don't have to worry about maintaining back up equipment or redundancy in storage.
    Read full review

    Screenshots

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