What users are saying about
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Top Rated
1749 Ratings
46 Ratings
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Score 7.1 out of 100

TeamViewer

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Top Rated
1749 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer excels as a remote support software, and provides some really nice device management and monitoring capabilities to boot. It handles weak rural internet about as well as anything else I've seen.About the only instance I can think where TeamViewer is not appropriate is when needing to deploy/manage devices with Windows 10 in S Mode, or other client operating systems that are not supported.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
7.0
TeamViewer
8.3
Screen sharing
Cisco Webex Support
5.9
TeamViewer
8.9
File transfer
Cisco Webex Support
6.6
TeamViewer
8.2
Instant message
Cisco Webex Support
7.4
TeamViewer
7.9
Secure remote access with Smart Card authentication
Cisco Webex Support
8.9
TeamViewer
8.1
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
TeamViewer
7.1
Over-the-Internet remote session
Cisco Webex Support
5.9
TeamViewer
8.9
Initiate remote control from mobile
Cisco Webex Support
8.9
TeamViewer
8.2
Remote management of servers & workstations
Cisco Webex Support
4.8
TeamViewer
8.7
Remote Active Directory® management
Cisco Webex Support
4.8
TeamViewer
8.3
Centralized management dashboard
Cisco Webex Support
5.0
TeamViewer
8.2
Session record
Cisco Webex Support
9.1
TeamViewer
8.5
Annotations
Cisco Webex Support
6.9
TeamViewer
8.6
Monitoring and Alerts
Cisco Webex Support
4.6
TeamViewer
8.1
Multi-platform remote control
Cisco Webex Support
9.3
TeamViewer
8.6

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

TeamViewer

  • TeamViewer maintains a highly stable quality as far as video is concerned, as this is not lost even if the connection is poor, even if the image may freeze. This quality is generally in HD 4k depending on the platform's previous settings, or in any case, by default by the service.
  • TeamViewer organizes the maintenance sessions so well that it is not really necessary to separate them in order to work on any of them specifically. This is very useful if you need to quickly get the file within a single session and sessions of other categories are involved.
  • TeamViewer maintains a good catalog of templates for maintenance sessions, which would be useful in case you do not have enough knowledge in running the service, as these templates, despite being relatively limiting simple, meet the necessary features to cover a stable maintenance.
  • Teamviewer provides a unique customer service among remote maintenance service development companies, with quick solutions that make our maintenance work not only as optimized as possible, but also as technically interesting as possible, presenting us with new ways of working within the platform that we were not previously familiar with.
  • Using teamviewer's configuration options has been one of the most comfortable activities of our entire work management, because with the entire structure that keeps the software running, we can easily compensate for all incidents that occur during maintenance sessions and make sure that they do not happen again in the future.
Richard Delgado | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

TeamViewer

  • TeamViewer chats cannot be scheduled as a group.
  • No remote configuration methods for cell phones are available
  • Lacks many collaboration oriented tools, such as a brainstorming collection system -No scheduling of any kind for group chats.
  • Cannot schedule any kind of activities once the sessions are over.
Murray Clear | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 5.7
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

TeamViewer

TeamViewer 6.8
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

TeamViewer

Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to establish a session and have us help them.
Marcelo Davis | TrustRadius Reviewer

Scalability

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Edition
Business50.901
Premium102.901
Corporate206.901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Support
4.6
TeamViewer
8.1

Likelihood to Renew

Cisco Webex Support
9.1
TeamViewer
9.4

Usability

Cisco Webex Support
7.0
TeamViewer
8.9

Reliability and Availability

Cisco Webex Support
TeamViewer
8.0

Performance

Cisco Webex Support
TeamViewer
9.0

Support Rating

Cisco Webex Support
5.7
TeamViewer
6.8

In-Person Training

Cisco Webex Support
TeamViewer
5.0

Online Training

Cisco Webex Support
TeamViewer
8.9

Implementation Rating

Cisco Webex Support
TeamViewer
10.0

Scalability

Cisco Webex Support
TeamViewer
10.0

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