What users are saying about
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Top Rated
2090 Ratings
62 Ratings
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Score 8 out of 100

TeamViewer

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Top Rated
2090 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • TeamViewer ranks higher in 1 feature set: Remote Administration

Remote Administration

6.5

Cisco Webex Support

65%
8.2

TeamViewer

82%
TeamViewer ranks higher in 12/14 features

Screen sharing

7.9
79%
9 Ratings
9.1
91%
280 Ratings

File transfer

8.1
81%
9 Ratings
8.2
82%
265 Ratings

Instant message

7.4
74%
7 Ratings
7.8
78%
245 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
8.2
82%
71 Ratings

Access to sleeping/powered-off computers

6.1
61%
5 Ratings
7.3
73%
183 Ratings

Over-the-Internet remote session

7.7
77%
9 Ratings
8.9
89%
276 Ratings

Initiate remote control from mobile

4.9
49%
6 Ratings
8.1
81%
225 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
8.4
84%
235 Ratings

Remote Active Directory® management

5.0
50%
5 Ratings
8.4
84%
80 Ratings

Centralized management dashboard

6.3
63%
7 Ratings
7.8
78%
177 Ratings

Session record

8.7
87%
7 Ratings
8.0
80%
174 Ratings

Annotations

6.8
68%
7 Ratings
8.4
84%
90 Ratings

Monitoring and Alerts

5.5
55%
5 Ratings
8.1
81%
102 Ratings

Multi-platform remote control

5.6
56%
7 Ratings
8.4
84%
217 Ratings

Attribute Ratings

  • Cisco Webex Support is rated higher in 1 area: Likelihood to Renew
  • TeamViewer is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.0

Cisco Webex Support

70%
11 Ratings
8.3

TeamViewer

83%
322 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
8.6

TeamViewer

86%
52 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating
8.8

TeamViewer

88%
31 Ratings

Availability

Cisco Webex Support

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Performance

Cisco Webex Support

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Support Rating

1.4

Cisco Webex Support

14%
5 Ratings
7.7

TeamViewer

77%
63 Ratings

In-Person Training

Cisco Webex Support

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

Cisco Webex Support

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

Cisco Webex Support

N/A
0 Ratings
10.0

TeamViewer

100%
13 Ratings

Product Scalability

Cisco Webex Support

N/A
0 Ratings
9.0

TeamViewer

90%
3 Ratings

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is great at setting up and tracking the inventory of systems with which you control. The blank screen option is nice for when you need to connect to a device after hours and do not want to startle the crew that might be working around the space. Recording every session would be helpful to track inappropriate use of the tool.
Anonymous | TrustRadius Reviewer

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

TeamViewer

  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

TeamViewer

  • I would like to see the feature when you connect to the computer remotely if you could blackout the screen so local users can't see what's going on improved as it doesn't work all the time.
  • After completing a connection there is a pop-up that appears to leave a note, should have the option to turn that off.
  • Integration with Malwarebytes doesn't work very well at first as I had to reach out to support a couple of times before the license was activated.
Jose Rodriguez | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Webex Support Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 1 user, 3 computers

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

TeamViewer

TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.8
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 1.4
Based on 5 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

TeamViewer

TeamViewer 7.7
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Andrew Shannon | TrustRadius Reviewer

Online Training

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is a popular professional choice for remote management for external service providers and for getting team members in different locations together for online meetings. Market leader, TeamViewer, also has its limitations: especially in terms of security and image quality many users are less than 100% satisfied and are therefore on the lookout for alternatives to TeamViewer.
Rakhi Agrawal | TrustRadius Reviewer

Scalability

Cisco Webex Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Positive: Enable a single technician to work on more than one computer at a time to enable to bill 2x or more the amount of work
  • Positive: Ease of use, requires very little training for new employees
  • Negative: Extremely expensive for a small company
Matthew Strickland | TrustRadius Reviewer

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