GoToWebinar vs Zoom | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 350 reviews and ratings

Score 8.9 out of 10

Based on 1630 reviews and ratings

Feature Rating Comparison

GoToWebinar

Zoom

Dashboards

Data exportability

GoToWebinar

Zoom

High quality audio

Mobile support

High quality video

Low bandwidth requirements

GoToWebinar

Zoom

Calendar integration

Record meetings / events

Slideshows

Event registration

Meeting initiation

Integrates with social media

GoToWebinar

Zoom

Audience polling

Q&A

Live chat

GoToWebinar

Zoom

Participant roles & permissions

Confidential attendee list

User authentication

GoToWebinar

Zoom

Branding options

Integration to Marketing Automation

GoToWebinar

Zoom

Desktop sharing

Whiteboards

Pros

Good quality of audio and video during webinars. GoToWebinar uses multiple connections at the same time, which I assume is the reason for this high bandwidth. Rarely any complaints about the quality of the connection, few dropped attendees.
Quality of the recordings is good, and I like the fact that the original recording is on my local hard drive.
I've had to call support on several occasions, and I appreciate the fact that it's available 24/7.
The ability to have multiple organizers and presenters is well done and easy to use.
Letting the attendees download handouts during the session is a nice extra touch.

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President

The Virus DoctorComputer & Network Security, 1-10 employees

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It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
Dashboard is fantasitic. Can access real time information to troubleshoot calls.
Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
Tickets get resolved quickly.
Feature requests are realized quickly.

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Lead IT Network Collaboration Engineer

Informatica LLCInformation Technology and Services, 5001-10,000 employees

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Cons

Private pop-up notifications when questions are received by attendees. I sometimes miss new questions if I'm viewing the attendee list
Allow us to schedule a similarly themed webinar for months at a time, without all having to be listed on one landing page
Enable panelists to answer questions, start polls, etc. - give panelists more flexibility

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Rebecca Sherman

Information Technology and Services, 11-50 employees

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When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.

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Network System Administrator

Voss IndustriesAviation & Aerospace, 201-500 employees

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Likelihood to Renew

GoToWebinar 6.4

Based on 2 answers

Our largest issue with GoTo have been the limitations on recording and using recordings to host a webinar, and the biggest of those is the ability to record. We have had most of our webinars recorded successfully, but when it failed to save, it failed in a big way. Their customer service team was there to help, but they were unable to truly fix the problem.There are, of course, other providers, but as we are still seeing where hosted webinars fit in our marketing strategy, cost is an important factor. Since our company already uses GoToMeeting, it makes more sense for us to stay with the entire suite of products, especially while we are testing the strategy as a whole.

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Data Analyst & System Admin

LeanLogisticsComputer Software, 51-200 employees

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Zoom 9.4

Based on 15 answers

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Usability

GoToWebinar 8.5

Based on 101 answers

GoToWebinar is a little bit difficult to learn how to use. I believe it was designed by engineers and not by an end-user experience expert. I would recommend having a techy person on your team handle the set-up and all the integrations you need for GoToWebinar. There are plenty of helpful video tutorials on YouTube. Still, if you're the type of person that finds it difficult connecting multiple pieces of software to work together in automation, then it may be best to outsource or delegate that task.

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Launch Engineer

Let's LaunchMarketing and Advertising, 1-10 employees

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Zoom 9.7

Based on 15 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

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Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Support Rating

GoToWebinar 9.2

Based on 2 answers

No answer on this topic is available.

Zoom 8.0

Based on 15 answers

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

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Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoom 9.7

Based on 7 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 7 answers on this topic

Alternatives Considered

I had tried one or two alternatives to GoToWebinar before we went with them and we choose GoToWebinar because it was very easy to use, had a lot of automated actions to increase attendance, it was easy both for us and the users, and in general, it did everything we needed in a webinar.

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Alex Chaidaroglou

Growth Marketer

EpignosisE-Learning, 51-200 employees

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Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.

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Audio Visual Technician

Western UnionBanking, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Return on Investment

If you're selling high ticket items on a webinar, GoToWebinar is a great platform to use.
As you increase the number of attendees, so does your monthly price. Essentially you're paying $1 per person on the lowest plan per month.
I think that the pricing plans are outdated since the number of attendees does not cost more to the software provider.

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Launch Engineer

Let's LaunchMarketing and Advertising, 1-10 employees

View all 106 answers on this topic

Allowed for us to start meetings at a faster speed especially with its Slack integration.
Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.

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Christine Austin

Creative Lead, Marketing

Impact Branding & Design LLCMarketing and Advertising, 11-50 employees

View all 606 answers on this topic

Screenshots

See All (4) GoToWebinar Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

GoToWebinar Editions & Modules

Edition

Lite	$49/month¹
Standard	$99/month²
Pro	$199/month³
Enterprise	$399/month⁴

100 Participants
250 Participants
500 Participants
3,000 Participants

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

On-premise Edition

Virtual H.323/SIP Room Connector	49/month
Business	19.99/month

SaaS Edition

Basic	$0
Pro	14.99/month
Business	19.99/month
Zoom Room Conference Room	49/month
Webinar	54.99/month

Additional Pricing Details

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Rating Summary

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

GoToWebinar

Zoom

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