What users are saying about
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Top Rated
350 Ratings
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Top Rated
1630 Ratings

GoToWebinar

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Top Rated
350 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Zoom

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Top Rated
1630 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

GoToWebinar

For professional training, I would recommend it. I'm not really certain what other scenarios this is best-suited for, as it's not very handy or practical for anything in a more casual or entertainment-based setting. So for the purposes of professional development (which again is the field I am utilizing it), I'm not really sure what else out there is better works better than GoToWebinar/GoToMeeting.
Casey Wright | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

GoToWebinar
7.4
Zoom
Dashboards
GoToWebinar
7.4
Zoom
Data exportability
GoToWebinar
7.4
Zoom

Performance & Compatibility of Online Events Software

GoToWebinar
7.8
Zoom
8.2
High quality audio
GoToWebinar
8.2
Zoom
8.9
Mobile support
GoToWebinar
7.6
Zoom
7.0
High quality video
GoToWebinar
Zoom
9.0
Low bandwidth requirements
GoToWebinar
Zoom
8.0

Online Meetings / Events

GoToWebinar
8.1
Zoom
8.6
Calendar integration
GoToWebinar
8.4
Zoom
8.6
Record meetings / events
GoToWebinar
8.8
Zoom
9.0
Slideshows
GoToWebinar
8.4
Zoom
8.9
Event registration
GoToWebinar
8.4
Zoom
Meeting initiation
GoToWebinar
Zoom
8.9
Integrates with social media
GoToWebinar
Zoom
7.7

Online Events Collaboration

GoToWebinar
8.5
Zoom
8.5
Audience polling
GoToWebinar
8.4
Zoom
8.4
Q&A
GoToWebinar
8.3
Zoom
8.4
Live chat
GoToWebinar
Zoom
8.8

Online Events Security

GoToWebinar
8.3
Zoom
8.7
Participant roles & permissions
GoToWebinar
8.1
Zoom
8.7
Confidential attendee list
GoToWebinar
8.8
Zoom
8.6
User authentication
GoToWebinar
Zoom
8.8

Online Events Marketing

GoToWebinar
7.1
Zoom
Branding options
GoToWebinar
6.8
Zoom
Integration to Marketing Automation
GoToWebinar
7.4
Zoom

Screen Sharing

GoToWebinar
Zoom
8.9
Desktop sharing
GoToWebinar
Zoom
9.3
Whiteboards
GoToWebinar
Zoom
8.4

Pros

GoToWebinar

  • Good quality of audio and video during webinars. GoToWebinar uses multiple connections at the same time, which I assume is the reason for this high bandwidth. Rarely any complaints about the quality of the connection, few dropped attendees.
  • Quality of the recordings is good, and I like the fact that the original recording is on my local hard drive.
  • I've had to call support on several occasions, and I appreciate the fact that it's available 24/7.
  • The ability to have multiple organizers and presenters is well done and easy to use.
  • Letting the attendees download handouts during the session is a nice extra touch.
Ken Dwight | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

GoToWebinar

  • Private pop-up notifications when questions are received by attendees. I sometimes miss new questions if I'm viewing the attendee list
  • Allow us to schedule a similarly themed webinar for months at a time, without all having to be listed on one landing page
  • Enable panelists to answer questions, start polls, etc. - give panelists more flexibility
Rebecca Sherman | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

GoToWebinar

GoToWebinar 6.4
Based on 2 answers
Our largest issue with GoTo have been the limitations on recording and using recordings to host a webinar, and the biggest of those is the ability to record. We have had most of our webinars recorded successfully, but when it failed to save, it failed in a big way. Their customer service team was there to help, but they were unable to truly fix the problem.There are, of course, other providers, but as we are still seeing where hosted webinars fit in our marketing strategy, cost is an important factor. Since our company already uses GoToMeeting, it makes more sense for us to stay with the entire suite of products, especially while we are testing the strategy as a whole.
Samantha Safin | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

GoToWebinar

GoToWebinar 8.5
Based on 101 answers
GoToWebinar is a little bit difficult to learn how to use. I believe it was designed by engineers and not by an end-user experience expert. I would recommend having a techy person on your team handle the set-up and all the integrations you need for GoToWebinar. There are plenty of helpful video tutorials on YouTube. Still, if you're the type of person that finds it difficult connecting multiple pieces of software to work together in automation, then it may be best to outsource or delegate that task.
Andy Ryan | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

GoToWebinar

GoToWebinar 9.2
Based on 2 answers
No answer on this topic is available.

Zoom

Zoom 8.0
Based on 15 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

GoToWebinar

I had tried one or two alternatives to GoToWebinar before we went with them and we choose GoToWebinar because it was very easy to use, had a lot of automated actions to increase attendance, it was easy both for us and the users, and in general, it did everything we needed in a webinar.
Alex Chaidaroglou | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

GoToWebinar

  • If you're selling high ticket items on a webinar, GoToWebinar is a great platform to use.
  • As you increase the number of attendees, so does your monthly price. Essentially you're paying $1 per person on the lowest plan per month.
  • I think that the pricing plans are outdated since the number of attendees does not cost more to the software provider.
Andy Ryan | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Pricing Details

GoToWebinar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToWebinar Editions & Modules

Edition
Lite$49/month1
Standard$99/month2
Pro$199/month3
Enterprise$399/month4
  1. 100 Participants
  2. 250 Participants
  3. 500 Participants
  4. 3,000 Participants
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Add comparison