What users are saying about
368 Ratings
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Top Rated
2362 Ratings
368 Ratings
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Score 8 out of 100

Zoom

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Top Rated
2362 Ratings
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Score 8.7 out of 100

Highlights

From LogMeIn, GoToWebinar is a webinar solution that helps teams plan, promote, and execute webinars. Zoom is a unified communications platform that includes web and video conferencing, team messaging, voice calls, conference room software, and webinar capabilities. However, Zoom’s core platform is primarily used to host video meetings. Zoom Video Webinar is a more appropriate product for the webinar use case. 

Features

Both GoToWebinar and the Zoom platform offer users several webinar features including: 

  • customizable emails and webinar registration pages
  • screen sharing
  • interactive elements like polls and Q&A
  • participant and panelist controls
  • webinar recording
  • reporting and analytics
  • integrations with third-party marketing and sales software 
  • Ability to collect payments from attendees

 However, each platform has a few unique features to consider as well. 

GoToWebinar also offers users 24/7 phone support, unlimited cloud storage (even on their free plan), video sharing, ‘Webinar channel’/events landing page creation, and GoToStage which allows users to host recorded webinar content after the live event. In comparison, cloud storage is a paid add-on and is not built into the webinar solution. GoToWebinar users can host webinars with up to 3,000 participants. However, Zoom allows users to host webinars with up to 10,000 view-only attendees on their highest-priced plan. 

Zoom’s webinar product allows webinar hosts to display up to 100 live video feeds at once and stream webinars across social media channels with Facebook Live, YouTube Live, and other integration services. It also offers virtual backgrounds, a pre-webinar session room, and whiteboard capabilities for panelists. Webinar attendees can also take advantage of Zoom’s hand raising feature. 

However, as noted above, these are Zoom Video Webinar features and are not available through the Zoom Meetings product. 

Limitations 

Each platform has a few limitations to be aware of. For example, compared with Zoom’s webinar product, GoToWebinar hosts a relatively smaller number of attendees (3,000 vs. up to 10,000). For both products, webinar attendees first need to download the client application (either desktop or mobile) before being able to join the webinar. However, if the user is hosting a GoToWebinar in webcast mode, attendees can join as audio-only attendees via web browser. 

GoToWebinar also does not offer group or private chatting within the webinar whereas Zoom Video Webinar does. One key thing to note: the core Zoom platform is better suited for online meetings and conferences—not webinars. So software buyers interested in using Zoom’s webinar component should consider Zoom Video Webinar instead. 

Pricing

Both GoToWebinar and Zoom have subscription pricing plans billed either monthly or annually. GoToWebinar’s plans range from $49 per host per month for 100 participants to $399 per host per month for up to 3,000 participants. It also provides users with a free trial of the software. 

On the other hand, Zoom has separate pricing for its core meetings platform and webinar solution. Zoom Meeting’s free version allows up to 100 meeting participants but has a meeting time limit of 40 mins. 

Zoom Video Webinar does not offer a free version, and it’s mid-tier plans are more expensive than GoToWebinar’s plans for a smaller number of webinar attendees. For example, Zoom Video Webinar charges $340 per license per month for up to 1,000 participants while GoToMeeting lets users host webinars with up to 3,000 attendees for about $60 more. 

However, Zoom Video Webinar can accommodate a much larger number of webinar participants than GoToWebinar; its highest-priced plan costs $6,490 per license per month but allows for up to 10,000 attendees. 

Likelihood to Recommend

GoToWebinar

GoToWebinar is honestly the only webinar software I'd choose to use right now. It's got a bit of a learning curve to make everything flow seamlessly, but you can get up and running quickly, get your viewers registered and logged in through your custom registration; and host one time events, multi-day conferences with many different presenters (as we do for our onboarding), or recurring web series.
Anonymous | TrustRadius Reviewer

Zoom

I will highly
recommend this application to the entire business sector; this tool will
help you get rid of extra expense that
[was] spent on traveling, this software gives you freedom of work and it is
available in various plans based on your team size, thus they allow you to
choose according to the budget.
David Braun | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

GoToWebinar
7.4
Zoom
Dashboards
GoToWebinar
7.3
Zoom
Data exportability
GoToWebinar
7.4
Zoom

Performance & Compatibility of Online Events Software

GoToWebinar
7.7
Zoom
8.4
High quality audio
GoToWebinar
8.1
Zoom
8.7
Mobile support
GoToWebinar
7.5
Zoom
8.4
High quality video
GoToWebinar
Zoom
8.8
Low bandwidth requirements
GoToWebinar
Zoom
7.6

Online Meetings / Events

GoToWebinar
8.1
Zoom
8.5
Calendar integration
GoToWebinar
8.1
Zoom
8.5
Record meetings / events
GoToWebinar
8.8
Zoom
8.6
Slideshows
GoToWebinar
8.5
Zoom
8.5
Event registration
GoToWebinar
8.4
Zoom
Meeting initiation
GoToWebinar
Zoom
8.8
Integrates with social media
GoToWebinar
Zoom
8.0

Online Events Collaboration

GoToWebinar
8.4
Zoom
8.4
Audience polling
GoToWebinar
8.3
Zoom
8.0
Q&A
GoToWebinar
8.1
Zoom
8.3
Live chat
GoToWebinar
Zoom
8.8

Online Events Security

GoToWebinar
8.2
Zoom
8.5
Participant roles & permissions
GoToWebinar
7.8
Zoom
8.6
Confidential attendee list
GoToWebinar
8.6
Zoom
8.4
User authentication
GoToWebinar
Zoom
8.6

Online Events Marketing

GoToWebinar
7.0
Zoom
Branding options
GoToWebinar
6.8
Zoom
Integration to Marketing Automation
GoToWebinar
7.2
Zoom

Screen Sharing

GoToWebinar
Zoom
8.7
Desktop sharing
GoToWebinar
Zoom
9.1
Whiteboards
GoToWebinar
Zoom
8.4

Pros

GoToWebinar

  • The quality and clarity of the recordings in GoToWebinar are good. Clients tend to like the sound and visual when they receive the link to watch.
  • GoToWebinar is also really quick with saving and providing a link to watch the webinar almost immediately once the recording is finished. This is great because we are able to quickly push the content out to the rest of the company and our clients.
  • Another thing we enjoy about GoToWebinar is the overall layout of the toolbar during a recording. It is easy to maneuver and even a first time person recording content is able to quickly learn the functions without having to completely walk through it with someone more experienced.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

GoToWebinar

  • The chat feature is kind of a mess. It's not really convenient to prioritize or sort messages from attendees if there is an influx of messages, as the chat is one block that is color coded based on who the messages are intended for. Adding to that, it becomes incredibly inconvenient if there is more than a couple handfuls of attendees present, as the chat ends up being a steady stream of messages, and so parsing out the important questions or comments requires scrolling back up through the chat in order to parse them out.
Casey Wright | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

GoToWebinar

GoToWebinar 6.4
Based on 2 answers
Our largest issue with GoTo have been the limitations on recording and using recordings to host a webinar, and the biggest of those is the ability to record. We have had most of our webinars recorded successfully, but when it failed to save, it failed in a big way. Their customer service team was there to help, but they were unable to truly fix the problem.There are, of course, other providers, but as we are still seeing where hosted webinars fit in our marketing strategy, cost is an important factor. Since our company already uses GoToMeeting, it makes more sense for us to stay with the entire suite of products, especially while we are testing the strategy as a whole.
Samantha Safin | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

GoToWebinar

GoToWebinar 8.5
Based on 104 answers
I think that there's room for improvement when the host is just starting the webinar. It's a little confusing what the difference is between starting the Webinar and when the attendees can begin to see and hear. GoToWebinar always prompts me as host to start the webinar 30 minutes before the webinar is scheduled to begin. But I'm always unclear as to what starting then would do, and so I hold off on starting the webinar until the actual scheduled time. But I think that I'm probably not doing this correctly.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 8.9
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

GoToWebinar

GoToWebinar 9.2
Based on 4 answers
I was always able to get someone on the phone when I needed to. They were very thorough and ensuring my questions were answered. And if I was asking for a solution or request that they didn't offer, they told me so I could at least stop trying to search for it.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 5.9
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

GoToWebinar

Both products seem to have similar features and ease of use. I believe it's more a matter of personal preference and what the user is accustomed to. GoToWebinar seems to be the most popular platform, and it's adequate for my needs, so I'll stick with it for now. But if a similar product comes along at a more attractive price point, I'll have to consider it.
Ken Dwight | TrustRadius Reviewer

Zoom

All of the above three have their own advantages and disadvantages. For example, Teams has a lot of advantages like a special channel for communication, but does not allow us to see who removed us or muted us. However, it does have the attendee and presenter feature. Another thing is it consumes a lot of internet. Google Meet has an instant meet option and several other factors, but we still felt other than the security issue Zoom was enough for us.
RAKSHITH RAMESH IYER | TrustRadius Reviewer

Scalability

GoToWebinar

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

GoToWebinar

  • If you're selling high ticket items on a webinar, GoToWebinar is a great platform to use.
  • As you increase the number of attendees, so does your monthly price. Essentially you're paying $1 per person on the lowest plan per month.
  • I think that the pricing plans are outdated since the number of attendees does not cost more to the software provider.
Andy Ryan | TrustRadius Reviewer

Zoom

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
Charles Browder | TrustRadius Reviewer

Screenshots

Pricing Details

GoToWebinar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToWebinar Editions & Modules

Edition
Lite$49/month1
Standard$99/month2
Pro$199/month3
Enterprise$399/month4
  1. 100 Participants
  2. 250 Participants
  3. 500 Participants
  4. 3,000 Participants
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
Basic$0
Pro14.992
Business19.992
Enterprise19.992
  1. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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