Mitel MiCollab vs RingCentral Video

• Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
• Easy interface for collaboration and voice. End users like the clean interface and ease of use.
• An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.

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• connection quality is good
• idiot proof and easy to use
• web based and dont have to setup profile (guests)

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• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

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• The software might be a bit heavy at first glance, it's worth it though.
• Many people are still using other platforms like Zoom, therefore, you may need to wait for them to download the software or answer set-up questions in the first meeting (more advertising from the company would help here as well).

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• I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.

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• It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors

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