Mitel MiCollab vs. RingCentral Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.9 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
RingCentral Video
Score 8.5 out of 10
N/A
RingCentral Video is a video conferencing solution ideal for remote teams and businesses. It includes screen sharing, group messaging, HD quality voice and video, and one-click video meetings.N/A
Pricing
Mitel MiCollabRingCentral Video
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Mitel MiCollabRingCentral Video
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mitel MiCollabRingCentral Video
Top Pros
Top Cons
Features
Mitel MiCollabRingCentral Video
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.2
12 Ratings
RingCentral Video
-
Ratings
Task Management9.66 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling8.68 Ratings00 Ratings
Workflow Automation8.74 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search7.48 Ratings00 Ratings
Visual planning tools7.15 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
7.6
13 Ratings
RingCentral Video
-
Ratings
Chat7.912 Ratings00 Ratings
Notifications8.212 Ratings00 Ratings
Discussions7.17 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase8.76 Ratings00 Ratings
Integrates with GoToMeeting6.34 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.44 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.4
9 Ratings
RingCentral Video
-
Ratings
Video files5.95 Ratings00 Ratings
Audio files7.77 Ratings00 Ratings
Document collaboration4.85 Ratings00 Ratings
Access control8.38 Ratings00 Ratings
Advanced security features8.37 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync8.87 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Mitel MiCollab
-
Ratings
RingCentral Video
8.5
8 Ratings
High quality audio00 Ratings8.88 Ratings
High quality video00 Ratings8.58 Ratings
Mobile support00 Ratings8.18 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Mitel MiCollab
-
Ratings
RingCentral Video
8.3
8 Ratings
Desktop sharing00 Ratings8.38 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Mitel MiCollab
-
Ratings
RingCentral Video
8.2
8 Ratings
Calendar integration00 Ratings7.78 Ratings
Record meetings / events00 Ratings8.77 Ratings
User Ratings
Mitel MiCollabRingCentral Video
Likelihood to Recommend
7.5
(13 ratings)
8.0
(8 ratings)
Usability
9.0
(1 ratings)
10.0
(2 ratings)
Support Rating
6.4
(6 ratings)
10.0
(1 ratings)
User Testimonials
Mitel MiCollabRingCentral Video
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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RingCentral
I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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RingCentral
  • Audio quality is always good if we have good internet.
  • Sharing the screen is easy and simple for every user.
  • Reliability, as all the conference software we need to make sure it's there whenever we need it.
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Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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RingCentral
  • Sometimes, RingCentral Video does not allow users to join a call without the desktop/mobile app.
  • Call recording data is limited to past six months only.
  • The new desktop has some glitches.
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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RingCentral
Ring Central is very easy to navigate and schedule meetings with this. I have tried other video platforms for meetings but they aren't as easy to navigate.
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Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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RingCentral
Did not require support
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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RingCentral
RingCentral Video works basically as well as Google, Skype, and Zoom, however, those apps are more well known and much more industry standards. That is why we prefer them however we do use RingCentral as the backup and for some clients who prefer it for one reason or another. It is firmly on the second tier of options, but it is solid nonetheless.
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Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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RingCentral
  • It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors
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