What users are saying about
15 Ratings
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Score 6 out of 100
71 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
7.1
Shopify Plus
8.2
Product catalog & listings
Netsuite SuiteCommerce
6.9
Shopify Plus
8.7
Product management
Netsuite SuiteCommerce
7.9
Shopify Plus
8.0
Product variations
Netsuite SuiteCommerce
5.0
Shopify Plus
7.9
Website integration
Netsuite SuiteCommerce
8.0
Shopify Plus
8.3
Visual customization
Netsuite SuiteCommerce
7.9
Shopify Plus
8.2
Bulk product upload
Netsuite SuiteCommerce
Shopify Plus
7.9
Branding
Netsuite SuiteCommerce
Shopify Plus
8.2
Mobile storefront
Netsuite SuiteCommerce
Shopify Plus
8.7
CMS
Netsuite SuiteCommerce
Shopify Plus
8.1

Online Shopping Cart

Netsuite SuiteCommerce
9.0
Shopify Plus
8.4
Checkout user experience
Netsuite SuiteCommerce
9.0
Shopify Plus
8.9
Abandoned cart recovery
Netsuite SuiteCommerce
Shopify Plus
7.9

Online Payment System

Netsuite SuiteCommerce
9.0
Shopify Plus
9.5
eCommerce security
Netsuite SuiteCommerce
9.0
Shopify Plus
9.5

eCommerce Business Management

Netsuite SuiteCommerce
9.7
Shopify Plus
7.9
Order processing
Netsuite SuiteCommerce
10.0
Shopify Plus
8.6
Inventory management
Netsuite SuiteCommerce
10.0
Shopify Plus
8.1
Shipping
Netsuite SuiteCommerce
9.0
Shopify Plus
7.7
Custom functionality
Netsuite SuiteCommerce
Shopify Plus
7.0

eCommerce Marketing

Netsuite SuiteCommerce
Shopify Plus
8.3
Promotions & discounts
Netsuite SuiteCommerce
Shopify Plus
8.4
Personalized recommendations
Netsuite SuiteCommerce
Shopify Plus
8.1
SEO
Netsuite SuiteCommerce
Shopify Plus
8.5

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Support Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
6.0
Shopify Plus
8.8

Support Rating

Netsuite SuiteCommerce
Shopify Plus
10.0

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