What users are saying about
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91 Ratings
20 Ratings
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Score 7.3 out of 100

Shopify Plus

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91 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify Plus does a lot of the heavy lifting for us, making it very simple to transition from one page to the next. Before Shopify Plus, we were manually using our website as a tool to showcase our products and services, but this became cumbersome to continuously update and didn't allow us to have the flexibility and oversight from the team that was required. Shopify Plus is well suited to multiple departments having a say and being able to go in and customise options. The layout was easy to set up and allowed us to build out the page and descriptions relatively easily, without needing much web experience knowledge. The problem however is expanding on this as Shopify Plus comes with multiple add-ons that are required when you want to add integrations and make other changes. It makes it less simple to use when things become complex.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
9.1
Shopify Plus
8.5
Product catalog & listings
Netsuite SuiteCommerce
10.0
Shopify Plus
8.5
Product management
Netsuite SuiteCommerce
10.0
Shopify Plus
8.9
Bulk product upload
Netsuite SuiteCommerce
8.0
Shopify Plus
8.7
Branding
Netsuite SuiteCommerce
10.0
Shopify Plus
8.4
Mobile storefront
Netsuite SuiteCommerce
7.0
Shopify Plus
8.9
Product variations
Netsuite SuiteCommerce
10.0
Shopify Plus
7.8
Website integration
Netsuite SuiteCommerce
10.0
Shopify Plus
8.1
Visual customization
Netsuite SuiteCommerce
10.0
Shopify Plus
8.2
CMS
Netsuite SuiteCommerce
7.0
Shopify Plus
8.5

Online Shopping Cart

Netsuite SuiteCommerce
7.5
Shopify Plus
8.3
Abandoned cart recovery
Netsuite SuiteCommerce
8.0
Shopify Plus
8.2
Checkout user experience
Netsuite SuiteCommerce
7.0
Shopify Plus
8.4

Online Payment System

Netsuite SuiteCommerce
5.0
Shopify Plus
9.1
eCommerce security
Netsuite SuiteCommerce
5.0
Shopify Plus
9.1

eCommerce Marketing

Netsuite SuiteCommerce
7.7
Shopify Plus
8.0
Promotions & discounts
Netsuite SuiteCommerce
8.0
Shopify Plus
8.3
Personalized recommendations
Netsuite SuiteCommerce
7.0
Shopify Plus
7.8
SEO
Netsuite SuiteCommerce
8.0
Shopify Plus
8.0

eCommerce Business Management

Netsuite SuiteCommerce
8.4
Shopify Plus
8.5
Multi-site management
Netsuite SuiteCommerce
8.0
Shopify Plus
Order processing
Netsuite SuiteCommerce
9.0
Shopify Plus
8.9
Inventory management
Netsuite SuiteCommerce
9.0
Shopify Plus
8.5
Shipping
Netsuite SuiteCommerce
6.0
Shopify Plus
8.8
Custom functionality
Netsuite SuiteCommerce
10.0
Shopify Plus
7.8

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Ricky Jordan | TrustRadius Reviewer

Usability

Netsuite SuiteCommerce

Netsuite SuiteCommerce 7.0
Based on 1 answer
It's hard to understand at first but once you get the hang of it it's slot easier to understand
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Netsuite SuiteCommerce

Netsuite SuiteCommerce 6.0
Based on 1 answer
Support is generally slow ,but they will resolve the issue if it's in their code not in your own customization
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 2 answers
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Anonymous | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Shopify Plus

  • Shopify Plus has been a very cost effective solution for us.
  • As our business grows, it's easy to train new hires on how to use Shopify Plus.
  • What we've lost in the missing features of Shopify we've made up for in the other areas.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
8.0
Shopify Plus
8.8

Usability

Netsuite SuiteCommerce
7.0
Shopify Plus

Support Rating

Netsuite SuiteCommerce
6.0
Shopify Plus
10.0

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