IT Asset Management Software
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Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Qualys TruRisk Platform (formerly Qualys Cloud Platform, or Qualysguard), from San Francisco-based Qualys, is network security and vulnerability management software featuring app scanning and security, network device mapping and detection, vulnerability prioritization schedule and…
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
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BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance)…
Virima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will…
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Tanium, headquartered in Emeryville, provides two solution packages: Unified Endpoint Management and Unified Endpoint Security. The vendor states this approach reduces complexity, improves efficiency and closes the gaps between operations and security. Tanium can also be delivered…
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase…
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.
Blissfully is a complete SaaS management platform. It aims to give companies the visibility and tools needed to manage vendors, simplify IT operations, maintain compliance, and optimize spending.
Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.
Absolute Visibility is an adaptive endpoint security solution. It provides users with a persistent connection to all of their endpoints and the data they contain. The vendor says, by maintaining a two-way connection with each device, users have the insight they need to assess risk…
Micro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.
Ivanti Neurons for ITAM (formerly Ivanti IT Asset Management Suite) consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement…
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat…
CA Asset Portfolio Management, now from Broadcom, aims to help users get more from IT asset investments.
IBM's Tivoli Asset Management for IT reached end of life (EOL) in 2015.
IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management,…
InvGate Assets is the IT asset management platform from Argentinian company InvGate.
Oracle Utilities Work and Asset Management is a recognized, enterprise-level asset management solution, for hardware and physical assets of various kinds.
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.
InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder,…
Miradore Management Suite is an IT asset management tool. It allows users to manage and optimize hardware and software assets, while automating routines like deployments, patches and configurations. According to the vendor, Miradore Management Suite users can use the product to move…
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery…
IT Asset Management Teqtivity provides IT asset management and smart vending solutions. They state their tools help to create more efficient companies and empower productive, efficient teams. Manage the Complete Asset Lifecycle Track the history of each asset from its initial receipt…
The PwC Terrain Insights platform uses automation, analytics and visualization to deliver an always-current view of critical business services and the underlying IT assets required to deliver them. Terrain Insights is designed to help reduce the risk associated with manual, out-of-…
DeskCenter Solutions, a German company, offers the DeskCenter Management Suite, a combined ITAM / SAM solution which also provides software patching, and mobile device management (MDM) as well.
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IT Asset Management Software TrustMap
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Learn More About IT Asset Management Software
What is IT Asset Management (ITAM) Software?
IT asset management software is designed to inventory all the hardware and software within an organization to aid decision-making regarding hardware and software purchases and redistribution across business units. IT asset management software is used most broadly by larger organizations and enterprises, but can provide value across company sizes.
IT asset management tools centralize the asset management process for IT departments. This centralization creates efficiencies within policy management and IT inventory management. ITAM also allows businesses to maintain license compliance while reducing IT waste from unnecessary hardware and software licenses.
IT asset management can manage the life cycles of a wide range of business assets, including:
Infrastructure hardware, including network devices, servers, and security technology
3rd party infrastructure, such as cloud databases
Software licenses
Company-owned personal devices, such as laptops or phones
IoT devices
IT Asset Management vs. Help Desk
IT asset management can overlap heavily with other IT support-related functions. The most common overlaps are with IT Service Management and Help Desk software. ITAM is considered by some to be a subfunction of IT Service Management.
IT asset management is often required in help desk functions. For instance, help desk tickets to requisition hardware, software licenses, or request tech maintenance can all lean on asset management capabilities. Help desk software will sometimes include asset management to serve this need.
IT asset management is much more specialized than help desk software. Help desk products are generalizable to business-wide service needs. In contrast, IT asset management focuses on specific classes of assets. Other systems like help desk software will often integrate with IT asset management tools to create a more comprehensive and efficient internal service or support experience.
IT Asset Management Features & Capabilities
Typical capabilities of IT Asset management software are:
Discovery and management of hardware and software inventory
Lifecycle monitoring from acquisition to retirement
Upgrade cycle management
Asset detail drill-down
Enduring license agreement compliance
Configuration management database for recording all asset data
Purchase order and contract management
Typically, inventory, financial and contractual data is discovered and maintained in a central repository. This helps with monitoring assets throughout their entire lifecycle. Requests to purchase assets are handled through approval workflows. The software handles acquisition details such as entitlement, chargebacks, and provisioning. Post-deployment, all maintenance activity is recorded and audits are performed until assets are retired from service.
IT Asset Management Software Comparison
When comparing IT asset management software, consider these factors:
Asset management vs. full IT Service Management: Most IT asset management capabilities are found within comprehensive service management platforms. Most organizations that require asset management will also need broader service management functions, such as knowledge management and change management. However, these additional services also bring additional cost- asset management is the primary consideration, a point solution may serve your needs more efficiently.
Scalability: Many IT asset management processes apply to dozens, hundred, or even thousands of entities, oftentime simultaneously. Evaluate the size of your IT asset pool, and its potential to grow, and factor in products’ ability to automate certain mass actions, such as applying updates, tracking licenses, and routing user requests.
- Reporting: Reviewers frequently point to reporting as an issue when using ITAM products. To mitigate this issue, consider what aspects of your IT asset data are most important to you. Based on those priorities, consider how well ITAM products can reporting on those metrics using either prebuilt or customizable reporting.
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Pricing Information
Pricing for ITAM cloud services varies. These products are usually priced per agent per month, and there is often an additional charge per device. Enterprise-level solutions have a cost in the region of $100 per user, but SMB options can be significantly cheaper.