Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
TrustRadius Insights
Easy to use software
There was a Brightpearl by Sage-shaped Hole in my Business!
In My Opinion: Many Inconveniences, but it's Hard to Find a Suitable Alternative
Solid system with significant drawbacks
Leaving Brightpearl after 8 Long Years
Support for a retail/e-commerce business
Lacking in functionality. Much better software is available.
Brightpearl User Review
Brightpearl helped our company grow!
Brightpearl - helpful and efficient!
Excellent.. Highly recommend to all small e-commerce businesses
- As …
Solid Inventory Accounting Software
Brightpearl - We love it!
Brightpearl is useful, but it needs work.
Awards
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Reviewer Pros & Cons
Pricing
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
Setting up Ad-lister with BrightPearl
Brightpearl + Avalara Demo
Add Products Via Upload | Brightpearl
Brightpearl: The Retail Software for Omnichannel Growth
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | No |
Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(294)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
- 8.2Likelihood to Renew12 ratings
- 10Availability1 rating
- 9Performance1 rating
- 4.7Usability8 ratings
- 8.1Support Rating135 ratings
- 7Online Training1 rating
- 1In-Person Training1 rating
- 6.5Implementation Rating104 ratings
- 8Configurability1 rating
- 6.9Product Scalability5 ratings
- 7Ease of integration1 rating
- 9Vendor pre-sale1 rating
- 8Vendor post-sale1 rating
Reviews
(1-5 of 5)- As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.
- Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
- Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
- Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
- Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.
- As it has all the functionality in one software like inventory, sales, accounting etc., it saves a lot of time as compared to managing different systems for all business functions.
- Automatic order download from all marketplaces.
- Need more comprehensive reporting. Could add more filters, i.e. it takes time to calculate which sales channel is making more profits, which geographical area is giving more orders etc.
- It has definitely improved ROI as we are spending less time doing manual tasks like orders download, then uploading on [our] stock management system, doing payment reconciliation on different accounting software and then spending less time finding details of customers in case there is an issue.
Brightpearl - We love it!
- Consistant look to all documentation.
- You create your document templates to suit your business. The consistency across all documents is very much addressing the "corporate" look.
- Ease of invoicing.
- All staff are able to invoice directly - even on site at the completion of the job.
- This makes your staff realise they are responsible for making the business work better together.
- Saving time.
- [Previously] Shouting across the office for the latest price for a widget [would] usually return 2-3 differing values. [Now] Hunting for the correct price is as simple as pressing a button.
- The biggest issue with Brightpearl is the lack of ability to create options within a quotation.
- Sometimes we need to quote alternative products and there is no easy way to do this and make the quotation look good.
- Brightpearl has increased our abilities to accurately quote existing customers in seconds and have an email delivered in minutes.
- Brightpearl has meant hidden pricing information is available to all. No one keeps special pricing to themselves anymore.
- We use much less paper now than we ever have.
- Options within quotations are harder to create usually with a lot of text needed in the customer letter
Brightpearl is useful, but it needs work.
- It's very easy to learn and pretty self explanatory.
- It connects many different departments so that we can all view each other's work and not have to repeat processes.
- It allows me to look up information in many different ways.
- It doesn't always save our work, like prices, bins and amounts.
- It doesn't always allocate properly which causes us to oversell.
- It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
- It has caused us to oversell our products because it didn't allocate them properly.
- It has caused us to sell the wrong item for the wrong price.
- It has helped with employee efficiency and customer service. As the only customer service representative in the company, I can attest to that fact.
Unhappy
- It tracks inventory.
- We have experienced many errors and have not been satisfied with the product or support.
- There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
- The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
- We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
- Support for picking from specific inventory location or change default inventory location rather than FIFO model.
- Time cost - Manually intensive, so more administrative overhead for workers to fulfill orders.
The Brightest Pearl has made us shine!
We have a service repair centre and have customized the sales section of Brightpearl to allow us to produce documentation with specified areas to allow information regarding these repairs to be added.
We can send shipping documentation as well via email to customers directly and this system has been integrated with our website and Amazon and Ebay accounts to allow for a multitude of selling platforms.
- Keeping track of customers and their vital information on their accounts.
- Keeping track of a day/week/months worth of sales information in concise forms of graphs and tables.
- Easy to use EPOS interface for quick shop sales.
- Finding sales by branded or supplier is difficult.
- System does go down from time to time and is buggy occasionally.
- Email system does not always reach all recipients.
- Our outgoing delivery system has been made into a much smoother operation.
- Sales are easier to put on and trace at a later date.
- Sales and refunds are not condensed and easily traceable.
- Sales over the telephone
- Shipping our stock to customer correctly
- Keeping track of stock levels
- We have been able to produce clear documentation regarding sales figures.
- Sales have become easily traceable and we are now able to split and drop ship orders directly from suppliers.
- Setting up customer accounts with extra information such as VAT and credit accounts has been made possible.
- We would like to be more mobile in the shop and warehouse premises so Brightpearl on a tablet is going to be something we will look into.
- We would likely be able to access sales and accounts from home using the internet and our new Office365 portal.
- We would like to be able to use the Brightpearl portal for other dealers to access our stock levels and pricing.
Brightpearl was a much more modern and up to date system with newer key features that we were missing form our old system.
- Product Features
- Product Usability
- Implemented in-house
- Not sending out orders due to incorrect shipping status.
- Invoicing sales that were not supposed to be invoiced.
- Searching for products with similar codes in the drop down menus is very difficult.
- Online training
- Self-taught
- Customer sales are very easy to put on.
- End of day cashing up is very easy to use and produce documentation for.
- Cloning sales to purchase orders or refunds is very easy and smooth although copying notes across takes time.
- Selecting different warehouses for the same order is not possible ie if stock is taken from the main warehouse and showroom it must be on two separate orders
- Searching through sales and reports is a bit confusing at times
- Searching for customers is difficult without at least two pieces of information, postcode and name.
- Ebay
- Amazon
- Metapak
- Sage Pay
- No
- File import/export
- The Sage Pay functions works a lot more smoothly
- Shipping status options are more easily noticeable
- Less bugs and glitches when signing in.