Overview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Good product that fits our needs
Love Broadvoice! Affordable and exceptional service!
A decade with Broadvoice - very happy
Broadvoice Review
Broadvoice checked the boxes and delivered
Broadvoice Very Happy Transition
Broadvoice for worry-free VOIP
Broadvoice, great value and product
Scalability: Easy to add/reduce as locations are …
New User!
Broadvoice Serves a Purpose
A solid and affordable option with many features tailored thoughtfully to our needs
Try it!
Broadvoice is a great valued partner in our enterprise.
works but could be smoother
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (90)8.585%
- Answering rules (95)8.383%
- Call park (86)8.383%
- High quality audio (84)8.181%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
b-hive Metered Seat Cloud PBX
$10
b-hive Pro Seat - Call Paths
$10
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
Broadvoice VOIP Desktop App Demo 2020 - Communicator
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8.1High quality audio(84) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 8.1High quality video(25) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(17) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.7Calendar integration(12) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.5Meeting initiation(14) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.4Record meetings / events(11) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.3Live chat(13) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8.1User authentication(25) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.9Participant roles & permissions(27) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(56) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(40) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.3Directory of employee names(73) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(95) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(66) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(86) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(78) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.5Message alerts(90) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.6Business SMS/External Messaging(38) Ratings
Unlimited SMS and/or MMS with clients
- 8.2Online Fax(51) Ratings
Ability to send and receive faxes over the internet
- 7.7Voicemail Transcription(61) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.7Mobile app for iOS(76) Ratings
App for iPhone and iPad
- 7.9Mobile app for Android(43) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8.4Centralized communications management(32) Ratings
All voice, chat, and video features can be managed from one central platform.
- 7.7Team messaging(21) Ratings
Team members can send each other messages.
- 7.1Team document sharing(10) Ratings
Documents can be shared with other team members.
- 7.6Call and meeting analytics(19) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(453)Community Insights
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
- 8.5Likelihood to Renew15 ratings
- 8.6Availability2 ratings
- 7.3Performance2 ratings
- 8.6Usability13 ratings
- 8.5Support Rating14 ratings
- 8.4Online Training2 ratings
- 9.1In-Person Training2 ratings
- 7.7Implementation Rating7 ratings
- 6.8Configurability2 ratings
- 5.9Product Scalability2 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 193)Great Service!
- Communcation
- Setup of devices
- Pricing
- SMS capabilities
- Onboarding process- Use a ticket system instead of an email chain
Good product that fits our needs
- Few calls dropped
- Mobile application and Browser based application
- Customer service
- Desktop application
- Browser requires you to open the communicator after logging in - unintuitive.
- Phones are pre-configured for easy plug and play.
- Assigns an implementation and Production Manager to assist throughout the entire installation process.
- Awesome customer support at any time when needed.
- Extremely competitive pricing.
- Ability to integrate with Microsoft Operator Connect Program.
A decade with Broadvoice - very happy
- Customizable
- Reliable
- Good customer support
- Webapp relatively new, continuing to be upgraded
Broadvoice Review
- Broadvoice is very simple to use. Everything comes to our email box and the online dashboard is also easy to navigate.
- Broadvoice listened to our needs and helped us come up with the best course of action to meet those needs.
- Broadvoice was very responsive to our inquires and provide great assistance getting us set up.
- We did have an initial problem with the first phone received not being set up correctly, but they swiftly corrected the problem.
- I would have preferred to see faces on the video call then black screens.
Broadvoice checked the boxes and delivered
One of the use cases was a startup medical office. The cloud hosted IVR was great and we used one of the provided 'voices' to record our greeting for us. It was easy to change and adjust routing the call as needed.
- Implementation
- Tech Support
- Billing
- Shipping Speed
- One bad phone that they did replace
- Sales
Broadvoice Very Happy Transition
- Voice Connect via Teams
- B Hive App is great
- Onboarding was organized and easy
- Messaging thru B Hive
- Software program to forward calls to Teams was complicated to setup.
- Onboarding support for connecting Broadvoice to Teams could have been better.
- ease of use
- accessible tech support
- simple design
- short code feature is fantastic
- If there is a way to improve the distinction between Transfer and Blind Transfer, I think that would lead to less mistakes when transferring calls. Maybe having them color-coded, or having distinct symbols next to each option to differentiate them more clearly
- Option to disable instant calling from the redial/missed call menu. I notice if I have highlighted a call from those menus, picking up the phone causes it to dial immediately. Sometimes it's not my intention to call -- maybe I am looking up the number for later reference and currently need to make a different call (in fact this is mainly the case). So while it is a convenient feature and I understand why it is included, it isn't something I use and the ability to toggle it would be nice.
- A customizable ringtone or library of optional approved ringtones would help too. In my area there are multiple phones and though we can change the pitch and speed, they're still somewhat similar. A stark difference in ringtones would be helpful.
There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Try it!
- Consistent service
- Prompt customer service
- ease of use
- Clear signal/ sound quality
Broadvoice is a great valued partner in our enterprise.
- Stable connection at all time.
- Excellent Customer Success team.
- Educated Sales team.
My Broadvoice Review
- Customer Support
- Technical Support
- Follow through with customer
- Have a person come to location and do the install.
- Make sure the customer has everything they need to support the system
- More "hands on" training
Broadvoice is an INTEGRAL part of our everyday business!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
Great for hybrid work!
- Clear calls
- Ease of use
- Hybrid work
- Customer service
- Transfer calls using the mobile app
B-Hive is the Best!
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
Customer Service
- BV ensured as technology improved, they would ensure business' got the most current equipment
- They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
- Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
- All-in-All, I'd say it's about customer service these days and BV does a great job.
- I'm sure there area some but for our business, BV has pretty much got everything covered for us.
Great Work Broadvoice!
- Customer service.
- Ease of learning the system.
- Product support.
- No complaints as of now.
Great service offered
- Customer service
- Problem solving
- Communication
- A longer support period before handoff
B-Flexible
- Excellent customer service
- Setting up the new system was quick and painless
- Quality onboarding support
Broadvoice brings it to the table for small biz
- Support
- On Boarding
- Texting
- Admin portal
- Auto Attendant
- SMS to main business number pricing
- VM transcriptions should be included in all user pkgs
- Text to speech voice choices
Broadvoice review in detail
- Customer service
- New bids
- Tech support
- AA ring type- we solved but the scope is limited
- Variety of handsets resold directly
Broadvoice for the win!
- B-Hive app is great, easy to use
- Mobile app is really nice. I have my calls ring at both my desk and mobile so I don't miss important calls when I step away from my desk.
- Great customer support. The difference between our old phone provider who was non US based and Broadvoice is remarkable.
- I am Administrator for the phones. I wished there was a manual to use for reference.
Thank you Broadvoice
- Implementation
- Customer Service Responsiveness
- Value for the money
- Written documentation for administrators. The portal can be tricky to navigate.
Broadvoice Telecommunications Customer Service is Amazing
- Technical Support
- Billing Support
- Clarity of Calls
- Dependability of service
- Getting a hold of sales
- Client outreach to review contracts
- Explanation of service capabilities
Great Customer Service and Product!
- Multi phone uses
- Always able to help
Excellent tool for improved customer service
- ability to answer calls remotely at any time
- ability to answer calls when our physical phone system is down
- ability to make calls without doing it from our personal line
- setting away messages is cumbersome
- there are several apps that work with the system and we have not been able to be consistent with everyone using (and it working for all) the same app
Setting up different voicemail messages to answer when you are out of office is very cumbersome.