What users are saying about
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Top Rated
199 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
69 Ratings
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Score 6.2 out of 100

Feature Set Ratings

  • Vonage Business Communications ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Performance & Compatibility of Online Events Software

6.4

Broadvoice

64%

Vonage Business Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

6.4
64%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Vonage Business Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

7.9

Broadvoice

79%
9.4

Vonage Business Communications

94%
Broadvoice ranks higher in 2/3 features

Hosted PBX

9.1
91%
1 Rating
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
9.0
90%
4 Ratings

Directory of employee names

5.5
55%
1 Rating
10.0
100%
5 Ratings

Call Management

8.5

Broadvoice

85%
9.4

Vonage Business Communications

94%
Broadvoice ranks higher in 3/6 features

Answering rules

9.1
91%
1 Rating
10.0
100%
5 Ratings

Call recording

9.1
91%
1 Rating
8.1
81%
2 Ratings

Call park

9.1
91%
1 Rating
9.0
90%
4 Ratings

Call screening

6.4
64%
1 Rating
10.0
100%
3 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Message alerts

N/A
0 Ratings
10.0
100%
5 Ratings

Mobile apps

7.3

Broadvoice

73%
10.0

Vonage Business Communications

100%
Vonage Business Communications ranks higher in 2/2 features

Mobile app for iOS

7.3
73%
1 Rating
10.0
100%
5 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
4 Ratings

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Vonage Business Communications

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Broadvoice is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Vonage Business Communications is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.6

Broadvoice

86%
131 Ratings
3.5

Vonage Business Communications

35%
22 Ratings

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings
10.0

Vonage Business Communications

100%
1 Rating

Usability

7.9

Broadvoice

79%
7 Ratings
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

9.1

Broadvoice

91%
7 Ratings
8.5

Vonage Business Communications

85%
20 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Vonage Business Communications

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Vonage Business Communications

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Vonage Business Communications

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
Read full review

Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review

Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
Read full review

Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Vonage Business Communications

Starting Price

Editions & Modules

Vonage Business Communications editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Vonage

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Vonage

    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Read full review

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Vonage

    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Read full review

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Vonage

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Vonage

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Vonage

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    Vonage

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Vonage

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Read full review

    Screenshots

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