Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
All in one solution for remote management
Best remote for the money
Replaced LogMeIn with Connectwise Control
CW review
ConnectWise Control Puts You in the Driver's Seat
Great Remote Support Tool that always works when you need it.
The End-All Be-All Remote Support Without the Extra Crap
Affordable remote control software!
ConnectWise Control - is it wise to use?
Great tool for Supporting a remote workforce!
Easy to use and reliable
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control works really well for us.
A Great Solution for MSPs
ConnectWise Application Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.4Screen sharing(583) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.5File transfer(556) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 8.2Instant message(490) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.5Secure remote access with Smart Card authentication(73) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.5Access to sleeping/powered-off computers(303) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.3Over-the-Internet remote session(589) Ratings
Establish secure remote connection with computers outside the network firewall.
- 8Initiate remote control from mobile(381) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.2Remote management of servers & workstations(506) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.8Remote Active Directory® management(167) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.9Centralized management dashboard(470) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.5Session record(309) Ratings
Ability to record session for training purposes.
- 8Annotations(258) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.6Monitoring and Alerts(181) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9.1Multi-platform remote control(390) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1173)Community Insights
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(176-200 of 613)ConnectWise Control is Awesome
- Able to provide support without the need of traveling to a remote site, saves large amounts of time. Makes me more efficient.
- The ability to have multiple sessions running concurrently upgrades my efficiency.
Save money, and get a better product!
- It is easier for our customers to use and the price is right!
Powerful and very useful!
- Decrease of client downtime as remote support is available with the click of a mouse.
- Allows for cost savings using the cloud hosted solutions versus using your own hardware and power.
- Ability to customize and tailor your instance using the features and extensions available.
Great Remote Access Product.
- Fast connection to client.
- Monthly pricing.
- Easy to manage users.
ConnectWise Control (formerly ScreenConnect) Review
- It increased the efficency of our technicians
- It raised the customer satisfaction
- Less software cost for remote support
A simple and affordable remote management solution
- Increases efficiency by reducing time wasted traveling or connecting with other methods.
- Collaborative options when working with clients or other technicians
- Cost
- Rapidly reduced time to connect to PCs and resolve issues.
- Ability to connect to up to 10 PCs at once allows massive improvements in efficiency.
- Ease of deploying the software saves huge amounts of time.
Great value for an IT provider
- Great value for an IT provider. The $35/month plan is a perfect fit.
- Excellent for remote control and file transfer. Very reliable.
- The meeting feature is a great tool included in a perfectly priced package. I love the all inclusive
- package without nickel and diming.
Remote Workstation Management for Multiple Buildings
- As the IT manager this tool saves time by allowing me remotely to fully control my workstations across our four buildings.
Low Profile yet powerful - The future of remote support
- Previously we were using free options for remote support. So despite the cost increase (hardly much) the turnaround of fixes has been quicker.
- With fixes being quicker and more efficient, employee downtime has been decreased and output of work increased.
- The software has allowed me to work with our external IT support provider in a more efficient way. Having them connect to the same session as me allows us to discuss issues, and investigate as a team rather than sharing info through email or IM.
ScreenConnect, the solution to the TeamViewer problem!
- We are far more efficient at fixing issues when they occur instead of waiting for them to be reported.
- Collaborating on fixing an issue is very easy with this software.
- Deploying clients takes a lot less time than before.
Great product for years
- reduces many onsite visit costs
- improved our availability time
Drop the other software and use Screenconnect
- It has increased the efficiency of the techs here and their ability to connect to partners who do not normally have means for us to connect
- Decreased the amount of time we spend on each call
- Decreased the loss of connection we were experiencing with our old software
Great Product that has saved us countless hours.
- Our support reps used to spend hours trying to fix simple problems over the phone but now problems are fixed in minutes.
- We save time for our clients so they can get back to their jobs much quicker. This make us look more competent as a company.
Affordable and reliable. It just works!
- Reduces time to resolve issues
- Prevents our users from having to come see us in person
- Enables a way to work collaboratively when needed
ScreenConnect - what the other remote management software providers should measure up to
- Increased technicians efficiency
- Cost
- Offering my customers remote access to their own machines through LabTech interface
Fantastic product
- Made it much simpler for technicians to access the data they require
- Simple connectivity no messing around installing agents
It was a wise decision for me
- Saves time.
- Doesn't slow down client computer when connected.
- Easy to use, not a hog or bogged down software.
Excellent emerging software with a bright future
- Excellent price for the product.
- I like that I can purchase a number of concurrent users instead of named users.
Remote connection make easy
- Clients are happy because their problems are solved as soon as possible.
- Connecting to people also matters on business growth.
Love and Hate Relationships Dealing with Remote Software
- Software cost has been good for us as a company
- It has allowed us to develop relationships with clients that are not yet our clients through the remote access feature.
- The ability to transfer data is very easy and useful for us as a company. Quicker transfers has lead to a better experience and quicker response time on fixing the problems at hand.
Wising up with ConnectWise Control
- Definitely a more affordable option with more features and ease of use.
ConnectWise Control for remote computer support
- The biggest positive impact is that it has allowed us to fix problems with remote computers in a much more efficient way
- No negative impact
Reliable & Affordable Remote Access!
- Allows us to support more users, even when they aren't near a technician.
- Great value compared with other solutions.
- It just gets out of the way, letting my team do the work that matters, not maintaining another tool.
ScreenConnect has made a positive difference, we love it.
- To be honest, we were already using a rival screen sharing tool before we started using ScreenConnect. We chose to make a change because ScreenConnect has a better feature set, and is actually cheaper than the alternative - so there's been a positive impact in terms of reduced costs.
- In addition, we've found it to be quicker and more intuitive than our old solution, which has led to efficiency improvements.
- As mentioned before, being able to monitor who's using each licence and how long each session has been running has allowed us to plan our usage more effectively too.