TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1174)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(51-75 of 613)Companies can't remove reviews or game the system. Here's why
June 08, 2019
We still call it ScreenConnect.
- It's reduced the need for employed technicians at each manufacturing facility nationwide.
- Has reduced the complexity in distributing and updating applications remotely, where bandwidth is not prohibitive.
- Allowed for quick software inventories on remote systems during support sessions, ensuring licensing compliance.
June 07, 2019
ConnectWise Review
- It allows us to fix issues a lot more quicker
- It isn't too expensive for the amount of users that we have
June 06, 2019
Great IT remote support software
- It has lowered our cost of having a technician at remote locations because support can be done remotely and easily with ConnectWise.
- I can use multiple sessions and work on two PCs at once.
- We save money through reduced IT staff.
- We save money by keeping our people working and not waiting for help.
- Both IT and the people they support are happier and also helps with morale.
June 01, 2019
Above the rest? Yes!
- Cost-wise, ConnectWise Control is much more competitive than other options that we have looked at.
- While it is still in early stages, it seems giving HR and our training team access will reduce the startup time for our new remote employees.
- The remote session speed is slightly faster in ConnectWise Control than the competitors, especially when using low quality mode.
May 31, 2019
The best tool for remote access
- Technicians' efficiency
- Less time to fix issues
- Multiple sessions at the same time
- Easily access multiple machines simultaneously.
- Ability to quickly check system status and even run commands without opening a session.
- Very reasonable price point.
May 28, 2019
A simple way to a complicated job
- Helped us keep IT resolutions internal
- No need to hire a 3rd party, cost saving.
- More control of our computer fleet.
- Better staff satisfaction for getting help on their computer.
- ConnectWise Control makes it much faster for us to assist remote users, whether they are only a couple of floors or 1000s of kms away.
- The monthly cost is easily recouped when you compare it to travel time to remote sites.
May 27, 2019
ConnectWise Control review
- Speeds up the support of remote workers
- Allows IT staff to be more efficient
- Helps keep things organized & easily managed
- Saved time and money supporting remote clients across the US continent.
- ROI is high with a reasonable cost of purchase.
- Supporting remote sales teams on the road in hotels keeps them selling and productive.
- Frees up our IT team to do other tasks.
May 23, 2019
Best remote access tool ever
- Increased technician efficiency due to fast connection times. Control is instantaneous connection...logmein takes 15-30 seconds per connection
May 23, 2019
ConnectWise for a School District
- We used to have ScreenConnect locally installed on a server. We moved to the cloud-hosted version of ConnectWise, and it was very easy to transition. The tech department is able to provide quick and reliable to support to users as long as they have an internet connection, regardless of where they are.
May 22, 2019
ConnectWise Control for the SMB market place
- ConnectWise Control has increased the efficiency of our technical support engineers.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
- Quite simply our business could not function without a form of remote control software. Control has done an amazing job at filling a core foundation pillar of our business model as an MSP, having some clients in very remote destinations, we can still service them through the use of Control.
- We pay per technician for an unlimited number of endpoints, and this pricing model has served us very admirably. As a smaller startup MSP, the cost of paying per endpoint would only serve to hurt our growth. Being able to pay a flat rate based on staffing is very desirable.
- The whole experience using Control is polished and speedy. I couldn't imaging going back to a slower solution, the value Control brings is palpable in our business model.
- Increase in efficiency due to more users having access to the same tools instead of one centralized user.
- Decreased software costs with the ability to share the same tools.
- Easier management of database systems: less potential for bad data when working from one dataset instead of multiple distinct copies of the same data.
May 16, 2019
Sign in and help customers
- Adding more technicians for less would be nice bc we are small family-owned company.
May 16, 2019
Surprisingly Painless
- Cost of the application is significantly more transparent than competing products
- Simplicity from the end user's perspective has been fantastic and often complimented
- Access to our staff even behind extraordinarily restrictive internet access filters imposed by clients has been remarkably painless
May 15, 2019
Highly Recommend ConnectWise
- This system has saved us hundreds of dollars given how efficiently we are able to troubleshoot and assist users.
May 15, 2019
Control is by far the easiest and strongest remote connectivity platform I've experienced.
- The biggest positive impact has been to return a down office to work in a matter of minutes rather than hours or days where drive time and schedule conflicts hamper coordinating onsite troubleshooting.
- Quick and efficient resolution of issues or just office changes that office staff or management require or request, even when offsite at a different customer.
May 15, 2019
The Best Way to Connect
- Has made managing users at multiple sites very easy.
May 15, 2019
Great software for IT technicians
- The floating license model makes it cost effective to manage many endpoints with many technicians who aren't necessarily working at the same time.
- The extra layer of access to virtual servers (on top of vsphere) gives extra piece of mind for being able to fix problems quickly.
May 15, 2019
Quick, easy, inexpensive remote connectivity
- ROI is dramatically better than other current alternatives.
- Multiple sessions allow me to look at two or more machines at a time.
- Fast connection time is really nice.
- Increased efficiency, even if it just saves a 10-minute walk for a 5-minute support session, that's huge.
- Decreased time of resolution of issues means happier clients.
- Ability to easily check on or resolve issues after hours, when other employees do not need to access their computers.
May 11, 2019
Great for remote access
- I need easy access to my workstation at my main office, and workstations at branch locations, and ConnectWise Control gives me exactly that.