An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
View PricingOverview
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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(102)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
July 09, 2022
Opened our eyes to how documentation should be
Score 6 out of 10
Vetted Review
Verified User
IT Glue is probably the most common documentation platform for Managed IT Service Providers. Primary benefits are keeping your knowledge in one place and within arms reach of the techs who need it most. Easily searchable, quite a few integrations (though not all are created equal). We use it as it was designed and are mostly happy with it.
- Documentation templates
- Associating documents, passwords, contacts etc. to assets
- Import/Export of client data (VERY useful for client onboarding/offboarding)
- Dynamic documentation - Using APIs, you can update your documentation automagically.
- Checklists. A relatively new feature but needs more TLC
- Security. I hate to say it but I have some reservations about their access to my tenant. It has been explained that they require my permission for troubleshooting purposes as part of their procedures. I would be more comfortable knowing they cannot access anything without my unlocking it for them first.
- The current conglomerate that owns it (Kaseya) is rife with mismanagement.
- Password management
- Client Procedures
- Checklists
- Consolidated client documentation
- Reduced unnecessary questions from tier 1 techs
- Provides a clearer picture of the overall status of our clients.
Confluence was really cool but would require a lot of work to reach the same feature-set IT Glue provides off the shelf.
April 28, 2022
IT Glue is the agile and feature rich database and resource manager your IT Office has been looking for.
IT Glue is a robust flexible database that is absolutely vital in our office. It helps us keep the large amounts of wildly variable information secure and accessible. My favorite features [are]: password management for clients, and the ability to link records to one another.
- Password management
- Documentation and how to [make a] document creation
- Resource linking
- Flexible and agile search options
- Hard to find a drawback.
- Documentation
- Password management
- Single point of reference for needed information for our clients
- Streamlining the process --all resources in one place -- huge positive impact.
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
IT Glue is being used across our organization to secure client data. As a Technology Support Provider, we keep a lot of info on our client's technology and a tool like IT Glue is needed to quickly store it and access it securely. It needs to be accessible to all staff and preferably to clients too.
- Storing basic information such as notes and configurations about a specific client.
- Staff being able to access the data on a computer or mobile device.
- [I feel] it is trying to be an all-in-one tool by including password managers, checklists, etc.
- [I believe] it is quite slow and clunky.
- [I feel] the interface is very outdated.
- Password manager is terrible compared to others [in my experience].
- [I feel the] checklist functionality is not good compared to other products.
- [I believe] permissions are very confusing.
- [I feel the] learning curve is steep.
- Storing configuration information about clients
- Sharing configuration information about clients
- We regret the purchase and have received little, if any, ROI.
- [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
- Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
We used simply OneNote before IT Glue and still keep basic info in there. [I believe] it was not great for sharing outside the company but worked very well to share securely with staff. RoboForm can be used to share info to your clients, such as passwords and configuration details. We have started using Atera and find we can use that to store configuration info securely too.