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Jira Software

Jira Software

Overview

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$8.15

Cloud
per month per user (minimum 10)

Premium

$16

Cloud
per month per user (minimum 10)

Data Center

$44,000

On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.


Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.


With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3244)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(76-100 of 187)
Companies can't remove reviews or game the system. Here's why
January 16, 2020

JIRA for Agile is must

Saugandh Karan | TrustRadius Reviewer
Saugandh Karan
System Engineer
Infosys (Information Services, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it is very much suited for smaller teams who work together as a big team. It helps a lot in also knowing the status of all the teams hence making it easy to prepare or develop [projects] on time. Also if there are any dependencies they are known at the earliest [stage] which actually helps a lot as it does not reduce the velocity of the teams.
December 18, 2019

Powerful Tool for Task Management and Collaboration!

Verified User
Former Employee in Marketing
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

JIRA helped our team collaborate on an otherwise overwhelming volume of projects, for example (on my workload alone at any given moment) dozens of active conferences, dozens of upcoming hosted events, 20+ active email/social media campaigns, 5-6 case studies in process, and a dozen or more ongoing prospect mapping projects. For anyone juggling that many diverse tasks it'd be a good fit.

For a use case where daily tasks are more straightforward or cyclical, or where the team is smaller and the details and due dates less numerous, it may be overkill.

December 10, 2019

Jira Software Review

Jyoti Arora | TrustRadius Reviewer
Jyoti Arora
IT Consultant
HealthSparq (Hospital & Health Care, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for Agile projects. It may not be great for traditional projects where you have hundreds of items in flight. It's awesome to track how your team is doing and what work is in progress, done, or scheduled for future or current sprints. Integrated with time submission for each task so you can see how well time is utilized.
November 16, 2019

JIRA is the best!

Verified User
Engineer in Quality Assurance
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is good for tracking all the bugs, stories, test cases, epic, etc. We can see the status in a common dashboard. Only less than 10 MB size can be upload. Bug life cycle method is good (create, open, resolve, INQA, reopen / closed).
However sometimes when we write test steps in JIRA, it's not quickly updated. It took some time to reflect the written test step.
October 15, 2019

JIRA - The Best ALM Tool in the Market.

Verified User
Analyst in Information Technology
Media Production Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
1. JIRA is easy for tracking multiple sprints in one go.
2. If tickets have various labels, one can view the tickets using the labels as the filter.
3. Reports are very easy to generate, they also come in form of pie charts, graphs etc.
4. A dashboard view of all the tracks going on gives a beautiful integrated view of the progress made in the current sprint.

Inappropriate - JIRA reports are not easy to reuse in the sense that the graphical reports generated are not downloadable in form of image and using other techniques leads to resolution issues for those report images.
August 20, 2019

JIRA: A great bridge between PM and R&D

Verified User
Program Manager in Product Management
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA is well-suited for larger organizations that seek to have a controlled release process for releases. It is recommended for companies that utilize agile development methodologies in conjunction with a continuous release model. Companies only managing singular releases in a calendar year should avoid, as it is set up for multiple epics in a release, as opposed to a singular epic per release.
August 19, 2019

Jira for Enterprise Business

Kyle Kochtan | TrustRadius Reviewer
Kyle Kochtan
Technical Lead
Newell Rubbermaid (Consumer Goods, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA is one of those products that does its job neither particularly well or particularly bad. It has its uses but I find that I spend more time in Jira than is necessary to give updates and get reports. The system was built as a bolt on as opposed to a group up and it shows in the fractured UI experience.
August 17, 2019

Jira makes agile software development management easy

Richard Davies | TrustRadius Reviewer
Richard Davies
Senior Web Application Developer
City of Portland (Government Administration, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's a good project management solution for medium to large teams doing software development or other similar projects. It's worked well for our agile-based development methodology, although I think it can be configured for other methodologies too (although we haven't used it that way). It might be overkill for a small team of 1-4 people and you might find a simpler tool more efficient for your needs.
August 17, 2019

Manage your projects with a simple and easy to use interface

Harry Miller | TrustRadius Reviewer
Harry Miller
Technological Support Specialist
Standex-Meder Electronics (Consumer Electronics, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira is a considerably flexible application that allows you to start coordinating and controlling semi-structured processes. It allows you to define different types of incidents or tasks. These can be linked to the same workflow or to different workflows. It allows each user to define their own filters and dashboards, share them or use those defined by other users.
August 14, 2019

JIRA works

Tory Trone | TrustRadius Reviewer
Tory Trone
Web Developer
United Church of God (Religious Institutions, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA Software is excellent for tracking large individual projects. It is able to break apart these projects into individual tasks. The Kanban board feature lets all users easily see how the entire project and tasks are progressing. The Status system is customizable to your business workflow. You can also assign tasks to even larger Epics, so you can track multiple projects.
August 13, 2019

JIRA for an easy kickstart

VM
Viktor Mulac
Advisor
A.T. Kearney (Management Consulting, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A great tool to start quickly with user or client support, notifications are well thought through and configurable, processes can be reconfigured based on needs without excessive costs. JIRA tasks can be linked to Confluence documents, e.g. specific version of SW requirements and a project manager will gain a good overview of how much time was burnt on a recent epic or sprint and what are the related quality KPIs (e.g. the number of reworks, bugs with high or medium priority, etc.).
August 12, 2019

The winning combination for your software development team: JIRA + Agile

Cristian Bodnarasec | TrustRadius Reviewer
Cristian Bodnarasec
Senior Software Development Manager
eSilicon (Semiconductors, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA is best suited for a bug tracking tool. It has everything you need and more. If you find something you need and isn't there, either you go the the marketplace and install a plugin or even develop the customization yourself. APIs are available and the ability to develop plugins and custom scripting to insert in the workflows.
You could use it for project management as well, for task assignment, resources management, deliveries etc. However, you may find other tools that excel at this compared to JIRA.
August 12, 2019

Get agile with JIRA Software

EB
Elissa Bernstein
Product Content Strategist
Adjust (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
August 10, 2019

JIRA is the most easy to use project management software out there

Verified User
Manager in Finance and Accounting
Consumer Goods Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA is great for large projects. We used it for a very large roll-out of Salesforce when we were starting with nothing. It helped us manage the scale of the implementation and keep track of resources. The user stories you can create help to make manageable bite-sized workloads out of larger multi-people and multi-month tasks.
August 09, 2019

JIRA - Managing a Project Activity at your Fingertips!

Verified User
Project Manager in Professional Services
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
JIRA is terrific for both large and medium project development work. It is very easy to build to scale based on your company's needs. As noted before, you can setup the configuration to manage Security (i.e. who can delete/create). You can set up auto-notifications that will alert a Dev team that new work is in the pipe.
August 09, 2019

Jira Review

Verified User
Engineer in Engineering
Insurance Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Jira is very good at accomplishing what it sets out to do. There are definitely some areas that it could improve on, but it is getting better with each update.
July 31, 2019

JIRA - adapts to your software development process!

Verified User
Director in Other
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA is a great match for nearly any software development process. It takes some time to customize everything, but then it's a great tool to keep your project organized. Feedback or bug reports from external users definitely need a way to triage before (this can be done using different JIRA spaces), otherwise, your lists will get cluttered and hard to manage.
May 29, 2019

All around change management tool with lots of features

Verified User
Engineer in Research & Development
Aviation & Aerospace Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Creating tasks for weekly sprint runs and sharing the workload within the team is very easy using JIRA. Issue tracking of software with lots of filters and creating your own resolution workflows are quite useful. You can create hooks from other software to JIRA for checking commits on software in order to prevent undocumented change.
May 04, 2019

A Project Management tool for your organization and clients

TY
Tom Young
Senior Front-End Developer
Vertic (Marketing and Advertising, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It's a great tool for working together across departments, between offices and most important together with clients. We can separate projects with different permission schemes. It's great with tickets - tasks or problems. All kind of scenarios within project management.

It might be less appropriate with smaller projects as you need to spend some time setting it up etc. The layout and overview can be overwhelming and you need to consider that if you want to include external clients etc who do not have experience with Jira.
April 09, 2019

Jira PM review

Verified User
Analyst in Other
Hospitality Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well used for complicated projects that have many moving pieces, like development and other technical projects. Not very suitable for high-level work tracking, like design and production.
March 03, 2019

JIRA and Agile for you business

Rafael Ebert | TrustRadius Reviewer
Rafael Ebert
DevOps Engineer, R&D
SolarWinds (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The system deals predominantly with Agile project management, adopting both a Scrum and a Kanban approach (Scrumban), and captures data and regulatory evidence at every stage of the process. A beneficial hint you will discover along the way is active engagement for your entire team, as JIRA gives everyone the whole picture of the processes they’re involved in, and lets no issue fall through the cracks.
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