NICE CXone.
We use NICE CXone to provide our customers with call center solution programs, their IVRs for incoming calls, their outbound campaigns, …
Starting at $71 per month per user
View PricingOverview
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
Recent Reviews
How NICE CXone Differs From Its Competitors
Awards
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Popular Features
- Agent dashboard (527)8.787%
- Warm transfer (500)8.585%
- Call tracking (481)8.484%
- Inbound call routing (485)7.979%
Reviewer Pros & Cons
Pricing
Digital Agent
$71
Cloud
per month per user
Voice Agent
$94
Cloud
per month per user
Omnichannel Agent
$110
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nice.com/websites/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
NICE | Show Me the Demo
www.nice.com
Features
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is NICE CXone?
NICE CXone empowers brands to deliver the ultimate customer experience on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX.
NICE
CXone is a cloud platform with native applications for ACD/IVR, omnichannel
routing, workforce engagement management, knowledge management, digital and
self-service channels, interaction analytics, and AI models for automation and
continuous improvement.
With
NICE CXone, organizations can orchestrate every type of interaction—from voice
and digital messaging to chatbots and social media—and deliver AI-driven
experiences with Enlighten, proprietary AI developed specifically to optimize
CX.
NICE CXone Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Screenshots
NICE CXone Video
NICE CXone Integrations
NICE CXone Competitors
NICE CXone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
| Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Downloadables
Frequently Asked Questions
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
NICE CXone starts at $71.
Reviewers rate CRM software integration highest, with a score of 9.3.
The most common users of NICE CXone are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(830)Attribute Ratings
Reviews
(126-150 of 512)Companies can't remove reviews or game the system. Here's why
November 01, 2021
NICE CXone Review
I have customized the NICE [CXone] platform to view the employees in my department and the insurance line of business (LOB) carriers we handle so I can view how we are doing on a daily basis.
November 01, 2021
NICE CXone is a very nice system!
The software has been customized for us to monitor our employees actively throughout our workdays. The data recorded allows us to use the information for very accurate employee assessments. Employees are able to monitor their own analytics throughout the day. We created groups to divide calls into tiers based on the skill attributed to the user. This makes sure that now only do the user calls get directed by their queue, but they also only get skill in their skill group adding a filter system to the queue.
As a user, the only customization that I made is the dashboard view to suit my own personal preference. The manager is using custom reports to have a good overview of what is actually happening.
November 01, 2021
Outstanding call center solution
NICE CXone (formerly NICE inContact) has provided a great advantage with the prebuilt reports, however, in some scenarios we will need to gather more specific data or we need it presented in a different way. And here is where the customized or personalized reports take the protagonism, empowering us to create our own reporting based on our needs.
November 01, 2021
NICE CXone has it all - powerhouse amongst today's options
We have 100s of call flows now across our various businesses. It helps managers get the most of phone systems and a great deal of customization for each business based on their needs. Some are simple flows that go directly to skill while others are complex with IVRs, look up in the database, voice analytics, etc.
November 01, 2021
Powerful client and workforce management tool
I haven't personally used these tools but I've seen supervisors develop reports to give agents visibility on what's being done appropriately and what can be improved, as well as to give incentives for hitting specific key performance indicators. Being that it's possible to evaluate each agent based on their specific performance it's a great tool to have to work directly with each individual.
November 01, 2021
I call this one a bad call.
Oh, my managers and administrators, try as they might, to increase their profit margins in our company by ever-increasingly hyper-metricizing us and putting more responsibility on their lowest-paid employees, the only reason they are making more money is not because of this product, but because they have increased our call volume to such an extent that our quality is going down, and our employee turnover is the highest in the industry. Not because of this product.
November 01, 2021
It Works!
Each agent has individual selections available to them that provide a clear view to agents what tasks are available and needed to be performed on a daily basis. There are also reports we have created to view overall agent performance compared to each individual's performance to better understand what improvements need to be made.
November 01, 2021
Works efficiently across our nationwide organization
Yes, still learning what NICE CXone can do. But I like how you can create a dashboard to monitor what your teams are doing across different sites.
November 01, 2021
One of the best, NICE CXone
I have a personalized transcript that I use when conducting business via NICE CXone, and my coworkers have actually taken that script and made it their own. For me, this has greatly strengthened my business and list of clients. I am able to read my pre-written script and do away with the worries of not being prepared for a phone call, or not knowing what to say.
November 01, 2021
Awesome product
I haven't customized the platform. While highly customizable, the basic user interface has been sufficient for use in our business. I believe this as a call center employee, anyhow.
November 01, 2021
Great monitoring
The ability to customize the reporting and scripts has been helpful to productivity. Agents can work faster in responding to client inquiries.
November 01, 2021
Excellent in connecting with your customers
I am able to view current calls handled along with the statistics in relation to the disposition of contacts throughout the day. This enables the senior management team to ensure effective resources are used on the dialler software. This has resulted in an increased rate of contact with our customers and clients.
November 01, 2021
One of the best for communication.
I would love if it would have some notes that you could create or even make your personalized scripts, or even create your own contacts because our company needs to call specific customers, nice has made our life easier, can't be happier.
November 01, 2021
Don't Be Stingy.
I have not customized NICE CXone.
November 01, 2021
Reliable and used mostly to track/monitor inbound/outbound calls
I have not customized the platform.
November 01, 2021
Very simple and easy to use.
November 01, 2021
I enjoy working with the ease of NICE CXone
I don't do those things, sorry.
November 01, 2021
Sales
Better logging tactics.
October 30, 2021
Optimize your day
This is a way to optimize the contact of our clients such as providing us more info and view of targets, stats, and client info its a more organized way to get in touch with potential clients.
Utilized this to integrate call-back features, built-in tips, and roll out the Chat feature to customers through our applications.
October 29, 2021
Love this Software
Each consumer has a different wording for certain call scripts which makes it easier to multitask flawlessly without realizing you are reading for several different employees.
October 29, 2021
A great platform to enhance productivity
Allows me to have live monitoring sessions.
October 28, 2021
Great platform for its value.
I mainly have changed the dashboard look to have different types of information at my disposal at a glance with the information I need. I know that managers and the Workforce team have the flexibility to customize reports and views that helps them make decisions on a day-to-day basis to improve answer times and availability on our business.
October 28, 2021
Really enjoying this new system and looking forward to its updates and improvements!
I have not therefore this question doesn't really apply to me.