Oracle CX Sales (formerly Oracle Engagement Cloud) Reviews

189 Ratings
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Score 7.3 out of 100

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ABRAHAM PABLO | TrustRadius Reviewer
November 05, 2019

DataFox Review

Score 8 out of 10
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It is an easy to use tool and the integration with Salesforce works well. Also, it was a real time-saver when it comes to looking for information about companies where you want to make a pitch,
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Kyle Scagnelli | TrustRadius Reviewer
December 20, 2019

Great for Account Research

Score 8 out of 10
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We utilize both for the most accurate information in terms of employee count of company, location of headquarters address, validity of what current technology that may be using today. Also cross reference this information with LinkedIn and other sites to get the best info possible to determine rules of engagement for reps.
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Mauricio Belmonte Mireles | TrustRadius Reviewer
October 30, 2019

Great tool for big markets and big companies.

Score 3 out of 10
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DataFox is very intuitive and has a good artificial intelligence that works really fine for our field teams focused on big accounts. Gives metrics associated with the lead or client and it can be linked to Salesforce making it a tool that adds up to the existing tech stack in the company.
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Anonymous | TrustRadius Reviewer
March 18, 2020

Good backend cleanup of customer data. Just ok for front end sales.

Score 7 out of 10
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Engagement Cloud could be a competitor but also work in tandem by pulling together multiple disparate types of systems into one cohesive platform. Salesforce is just a better product for UI, but Engagement may be better suited for the backend.
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Anonymous | TrustRadius Reviewer
February 29, 2020

Worth Considering, But Be Sure That It Will Adequately Meet Your Needs

Score 7 out of 10
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Oracle Engagement Cloud (formerly Oracle Sales Cloud) is like most other Oracle applications in my experience. It is a robust, powerful tool at the core, but it's a little rough around the edges and requires frequent bug fixes, patches, etc. Our company ultimately decided to stop using the tool because we needed something that would make all of our sales teams happy.

We evaluated and purchased SugarCRM. The company itself, as well as the implementation partner the recommended bent over backward listening to our wish list, spending time to understand our needs, and ultimately working with us to ensure their application was a perfect fit for us.
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Simon Vargas | TrustRadius Reviewer
June 11, 2019

Oracle Works for me - how about you?

Score 8 out of 10
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We had an individual here who had a lot of experience working for Oracle. She was able to bring her knowledge from working with her peers and get it installed to where we were in a position to take advantage of the services. We started using this over 5+ years ago so it has really grown as our business has taken off.
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Anonymous | TrustRadius Reviewer
September 17, 2019

Oracle CPQ Review

Score 8 out of 10
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Oracle CPQ is more flexible and user-friendly, and it has the necessary features, which helps us with long term maintenance for our product configuration rules.
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Anonymous | TrustRadius Reviewer
June 28, 2019

Oracle Engagement Cloud Review

Score 8 out of 10
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Alternatives Considered

The other programs that my company and I have used that are similar to Oracle Engagement Cloud are options from Salesforce, Zoho, and BPM Online. While Oracle offers a lot of options for sales tracking, there are other options out there that are coming close to giving them a good run for their money.
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Anonymous | TrustRadius Reviewer
September 17, 2019

CPQ -- On Prem Combo

Score 8 out of 10
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Oracle CPQ is a mature product, compared to other vendors.
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Brandi Brown-Lang | TrustRadius Reviewer
February 13, 2019

Oracle Engagement Cloud fits all our sales needs

Score 10 out of 10
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Oracle Engagement Cloud was the only software that was all inclusive. There is contact management, lead sharing, sales tracking, lots of various reports and a helpful dashboard that blew everyone else out of the water!
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Shane Finnegan | TrustRadius Reviewer
October 10, 2018

DataFox - A Fantastic Prospecting Solution For Sales Teams

Score 8 out of 10
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Because I haven't only ever used DataFox, I can't compare it to one of their competitors. I can say however that this solution is a hundred times better than scouring websites for company lists and manually assembling Excel spreadsheets.
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Anonymous | TrustRadius Reviewer
March 21, 2019

Oracle CPQ Review

Score 8 out of 10
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We considered Salesforce. Oracle CPQ gives us more flexibility.
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Anonymous | TrustRadius Reviewer
March 21, 2019

OSC Review

Score 8 out of 10
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It has better reporting capabilities and allow for more customization in regards to switching layouts between security roles or conditions. Also allows for more flexibility with customizations written in code. However, it's not always as user friendly in terms of search, import/export, and security role creation/assignment. It does have a better Outlook integration though.
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Feature Scorecard Summary

Customer data management / contact management (3)
8.4
Workflow management (3)
8.1
Territory management (3)
8.1
Opportunity management (3)
8.4
Integration with email client (e.g., Outlook or Gmail) (2)
8.3
Contract management (3)
7.8
Quote & order management (3)
8.2
Interaction tracking (3)
8.2
Channel / partner relationship management (2)
6.7
Case management (1)
10
Call center management (1)
10
Help desk management (1)
10
Lead management (1)
9
Email marketing (1)
8
Task management (2)
8.9
Reporting (2)
8.4
Forecasting (2)
8.4
Pipeline visualization (2)
7.9
Customizable reports (2)
9.5
Custom fields (3)
8.8
Custom objects (3)
8.8
Scripting environment (2)
7.7
API for custom integration (3)
8.1
Single sign-on capability (3)
9.0
Role-based user permissions (3)
8.4
Social data (1)
8
Social engagement (1)
8
Marketing automation (2)
8.4
Compensation management (1)
10
Mobile access (3)
6.6

About Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud, or the Oracle Sales Cloud) is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product).

Oracle CX Sales combines sales automation with partner relationship management and collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle CX Sales Cloud include:
• Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools
• A comprehensive partner relationship management offering to manage channel sales and partner management
• Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation
• Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence
• A customer data management system to ensure clean, consolidated and complete customer information.

For more information visit https://www.oracle.com/applications/customer-experience/sales/

Oracle CX Sales (formerly Oracle Engagement Cloud) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureCall center management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access
Additional Features
Has featureCall Reports
Has featureAsset Management
Has featurePredictive Analytics
Has featureContact Relationships and Hierarchy
Has featureAssessments for lead, opportunity, account, contact
Has featureMobile Offline Mode
Has featureMobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud) Screenshots

Oracle CX Sales (formerly Oracle Engagement Cloud) Videos (2)

Oracle CX Sales (formerly Oracle Engagement Cloud) Downloadables

Oracle CX Sales (formerly Oracle Engagement Cloud) Competitors

Tableau Desktop, Microsoft, Salesforce

Oracle CX Sales (formerly Oracle Engagement Cloud) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Oracle CX Sales (formerly Oracle Engagement Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle CX Sales (formerly Oracle Engagement Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Worldwide