TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
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Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(51-75 of 89)Companies can't remove reviews or game the system. Here's why
December 28, 2018
Pendo Review
Score 9 out of 10
Vetted Review
Verified User
- Instead of building tracking functionality we can use Pendo's, which has allowed our engineers to be focused on our products
- Have been able to add value to our customers by targeting messages and videos making their programs more successful
December 22, 2018
Pendo is wonderful, tell your friends
Score 10 out of 10
Vetted Review
Verified User
- Usage tracking is a wonderful step forward.
- quick and easy implementation of guides is beyond useful.
- opening more lines of communication with customers is always important to do.
December 22, 2018
Ask me about Pendo Guides for Customer Education
Score 10 out of 10
Vetted Review
Verified User
- Disclosure - I am not in a position to evaluate or know in real dollars what effect Pendo is making with regard to our business objectives.
- I do know that the product managers are completely sold on the value of Pendo and rely on it heavily as a tool for NPS scoring, other surveys, and analysis of feature adoption or usage.
- For the work that I do--customer education--Pendo is a fabulous in-app tool that our other product lines *wish* they had (theirs are server-based where mine is browser-based).
December 20, 2018
Pendo helps me do my job in ways I didn't know were possible
- Pendo has had a positive ROI on our business objectives since it helped us deliver a more usable software to customers
December 19, 2018
Stellar communication tool from a stellar team
- 95% reduction in required dev resources, freeing them up for more product development
- Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
- 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
December 13, 2018
Great software for product and CS teams!
- Better overall understanding of client satisfaction.
November 02, 2018
Pendo has been a game changer for us!
Score 10 out of 10
Vetted Review
Verified User
- Enables us to provide immediate messaging to our clients. This was hard and time consuming to do previously.
- Targeted surveys. We did surveys previously but it was via email, and the links and the response was poor. The response rate on surveys with Pendo has been much better!
October 22, 2018
Pendo increased our engagement with our customers
Score 10 out of 10
Vetted Review
Verified User
- It has had a positive impact on our business objectives because it has given us more concrete information that we can use to decide whether or not to pursue a project or build a feature.
October 09, 2018
Pendo: For the Product Manager on the go
Score 10 out of 10
Vetted Review
Verified User
- We no longer have to wait weeks for an engineer to produce new product guides, which saves us time, lots of money, and frustration. We can have engineers focus on building new products and features while the product and design team focuses on the messaging and delivery to clients.
September 18, 2018
Pendo provides what others do not
Score 10 out of 10
Vetted Review
Verified User
- Before Pendo.io, we were unable to see what our customers were doing/not doing. Thus, unable to track adoption or predict churn.
- As mentioned, there's a ton of data that we're tracking and it's hard to decipher what it all means and which actions to take.
September 07, 2018
Pendo for SaaS B2B
- We've seen a marked decrease in "how do I" type requests from users after deploying Pendo, which has allowed us to scale our customer base without the need to add additional client support resources.
September 06, 2018
Leveraging Pendo to build a better product
Score 10 out of 10
Vetted Review
Verified User
- 84% increase in discoverability of Knowledge Base articles
- 47% uplift in feature adoption rate
August 31, 2018
Pendo Product Management Insights
Score 10 out of 10
Vetted Review
Verified User
- We've gone from blind to being able to see. We don't have to depend on gut decisions.
- Several often-repeated myths about how our users interact with our system have been debunked.
Score 9 out of 10
Vetted Review
Verified User
- It has reduced our reliance on engineering to hard code and maintain in-app messaging/tooltips.
- Using in-app announcements has reduced our customer's email fatigue.
- We've increased the reach of our customer communications and improved overall feature awareness/adoption.
Score 10 out of 10
Vetted Review
Verified User
- Clarity and insight into customer patterns have been helpful to track and report out.
July 06, 2018
In my humble opinion...
- We have received record response rates for our NPS survey
- Pendo helps us identify customers that may seem to be fine, but are actually not using the program actively
Score 10 out of 10
Vetted Review
Verified User
- Pendo.io has an overwhelmingly positive impact on our ability to understand our user actions and workflows through the application.
- It is amazing to be able to see where users are hung up or dropping off. Being able to address the areas that will have the most impact has allowed us to be more judicious with our spending.
Score 10 out of 10
Vetted Review
Verified User
- Allows us to make data-based decisions much more quickly based on user behavior
- Drastically reduces our reaction time to notify customers during an outage
- Improves the onboarding experience with flexible triggered user guides
May 29, 2018
Fantastic tool
Score 10 out of 10
Vetted Review
Verified User
- Catch low engagement before it results in churn
- Provide help where users are getting stuck.
Score 10 out of 10
Vetted Review
Verified User
- We've been able to schedule customer interviews based on feedback submitted through the polls and it has helped us make product and UI changes for the better to make customers happier.
- It has really made it obvious which functions users love and return to often and which ones they don't use, allowing us to make roadmap decisions that will have the most impact on customer retention and satisfaction.
May 09, 2018
Pendo has done wonders for our business!
- NA - I'm not involved in the ROI analysis
Score 10 out of 10
Vetted Review
Verified User
- Helped save accounts by providing usage trends per account leading to proactive engagement
- Provided metrics needed for more valuable QBRs
April 20, 2018
Pendo.io Review
- First true analytics platform we've used to track data
- We are able to put quantitative data behind prioritizing certain decisions
Score 10 out of 10
Vetted Review
Verified User
- Our conversion rate has improved with some of the marketing efforts we launched. We often take an omni-channel approach, and leveraging Pendo as part of our strategy has proven beneficial.
April 19, 2018
Very customized data in an easy to use interface!
- Allows our customer success and support teams to look at usage and trends without having to take time from our data scientists
- Allows customer success and product teams to add guides and tooltips to the application without taking time from our engineering team