RingCentral Reviews

164 Ratings
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Score 7.6 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-8 of 8)

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March 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Users and Roles

1 - As a sole proprietor, I am currently using RingCentral to manage phone calls and provide basic information to callers through the voice prompts. Although in the past I was responsible for a team of twenty users located around the world, the RingCentral system was utilized for handling all inbound calls and all related telelcommunication in one central platform (messaging, video calls, conferencing, personal extension, call routing tables, etc).
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February 04, 2019
Kyle Moloo | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

10 - CEO, COO, account managers, project managers, designers, developers, and marketing coordinators all use ringcentral. These people represent every function of our business. Really, anyone involved in the business uses RingCentral to communicate--whether it's 1-on-1 conversations or team chats. Typically, when we need to recall a conversation, we say go look in "Glip" or, "I sent it to you in Glip." (the software's former name).
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October 29, 2018
Laurance J. Specht | TrustRadius Reviewer
Score 8 out of 10
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Users and Roles

50 - From administration to teaching staff have access to some part of our Ring Central system. Used most consistently by network operations to communicate with families from a centralized system and number. Instructional staff will use to communicate with families. Internally our teams use the Glip to communicate quickly between staff and campuses. Having tools that extend to cell phones and computers makes it accessible to all.
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April 19, 2017
Matt Fleming | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

45 - Every single one! From executive management to customer service. Every department has found features that help make their jobs easier. Our underwriting and claims departments love using the fax features and our regional reps, who are often working remotely, love being autonomous while still having seamless integration into our phone system. We have users who are tech "power users" and we have many who just want to pick up the phone and dial. No matter their technical proficiency (or lack thereof) all our users have readily adopted this platform and love it.
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Feature Scorecard Summary

Hosted PBX (26)
7.6
Multi-level Interactive Voice Response (IVR) (38)
7.7
User templates (32)
7.4
Call reports (44)
7.6
Directory of employee names (49)
8.5
Answering rules (48)
8.4
Call recording (50)
8.9
Call park (42)
8.4
Call screening (46)
7.7
Message alerts (53)
8.0
Video conferencing (39)
8.6
Audio conferencing (50)
8.6
Video screen sharing (13)
8.6
Instant messaging (14)
7.1
Mobile app for iOS (43)
7.7
Mobile app for Android (36)
7.6

What is RingCentral?

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral Video

What is RingCentral?

RingCentral Integrations

RingCentral Competitors

RingCentral Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials (up to 20 users)$39.99per user/per month
Standard$49.99per user/per month
Premium$54.99per user/per month
Ultimate$69.99per user/per month

RingCentral Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:No