UserTesting

We are able to connect with runners around the globe to inform every part of our digital products development.

I feel like I've already stated all this already. I am able to recruit studies more quickly, which leads me to launch more studies, and therefore get insights more quickly. This then gets our product and design questions answered, leading to business decisions that are more sound and less risky.

The fact that we can add pre-test questions helps us filter out which users are best to have them take our tests to ensure that we are getting sound feedback from the correct users. We also find it to be extremely helpful to be able to re-run tests with saved participants if they have utilized our product as a power user in the past.

We have definitely collected authentic feedback from UserTesting which has helped us to improve our product in all aspects, at an MVP stage where we were just rolling out our product to clients, using UserTesting, we could improve the flow, UI and UX of our product before shipping it to our client.

Absolutely. We're able to target 98% of our audiences.

My team was able to use the quick feedback to write up a report to improve the product we were working on.

UserTesting's ability to collect feedback quickly has helped me with analysis turnaround. My analysis then helps the rest of the team make decisions based on what kind of functionalities are wanted and/or possible. Overall, it has helped improve our products and services to help our team make key business decisions.

We've been able to do significantly more research--our scale problem (reaching participants easily) seems to be largely behind us, which is a massive win. We have moved away from guesswork making decisions based on customer insights or feedback. Our time to market is probably the same but I'm much more confident that we're building the right things and that they'll work.

We continuously improve our products through design iterations and user feedback is key to validate new designs. UserTesting makes it very easy to launch studies and get results often in just a few hours, which helps the whole team move faster. Our decisions are backed up with evidence and direct input from users which gives [businesses] higher confidence when planning new features.

Coming from academia I am very experienced in how slow collecting participants can be - so if nothing else being able to target the right participants quickly just saves my sanity! (Obviously it is nice that the whole design process is sped up as well!)

The main benefit is our ability to do several rounds of user testing (both live and unmoderated) sometimes with the same panelists to iterate on prototypes being developed as new features and making sure they are not only easy to use and understand but also have the right aesthetic that is appealing.

I've tested many things with this tool - I prefer doing in-person tests in focus-lab. When we think about reaching audiences from across the border, it is a really useful tool.

You need to remember that this tool requires some compromise, but overall I'm happy with the results and participants that they provided.

We've been able to update marketing and POP pages for public users, guide A/B testing decisions, make improvements to our navigation and information architecture, and release tools that are significantly more usable. UserTesting has also aided in removing designer and stakeholder biases and helped us validate those assumptions with authentic customer feedback.

Yes, we were able to improve some designs quicker, and were able to democratize some usability user research. That being said, the real opportunity for us to benefit would be from a more robust unmoderated testing/exploratory capability.

We understand our customers better as a result of using UserTesting--especially the interaction of the Muslim faith with money. We can therefore plan our product roadmap according to these insights and needs. We only use digital remote user testing. It has helped us to use UserTesting as a tool to confirm decisions or change our direction if the insights highlight wrong assumptions in our original decisions.

The results that we get through the testing conducted via UserTesting have allowed us to make practical decisions and avoid releasing and developing website features that are actually not useful. We have moved from a best-guess approach to an evidence-based approach.

Has allowed us to flag issues big and small, increase the usability of our sites and tools, get an outside perspective on more subjective topics, and bring products or features to market with more confidence.

There have been many instances where having a tool like UserTesting has helped gain those quick insights. Influencing some key decisions on how features should be laid out, accesses, what they mean to our consumers. Hearing qualitative insights from our consumers quickly impacts those key decisions and in turn reducing issues later on in the development phases.

We have been able to put our ideas in front of our target market and get their unbiased feedback. Sometimes they agree with us and help guide final edits. Other times, we learn that we were off track and sending the wrong message. UserTesting helps us move away from long debates internally of "what do you think the customer will want" to "let's just ask them".

We have been able to go through a complete redesign of our website an pivot based on the user experience. Making sure we can provide the best possible experience.

Moving fast! Quickly validate new designs through testing, iterate on the design, and re-test. The time from design to development has improved.

The insights from UserTesting feed our UX Team and help us make decisions. Usually, after UserTesting we try to validate the changes with A/B testing to make sure the change also works for our own users.

It also helped us using one tool instead of many and having everything in one place. The automatically created graphs in the report also help us to share results quickly (although it would be nice if you could just export them instead of screenshotting).

In general, we have increased our time-to-market because we find usability issues much faster in the process, and developers can start working on implementation much faster than before.

UserTesting has helped to inform how effectively our tone/messaging/design is speaking to our target audiences. This helps make decisions based on actual feedback instead of just opinion, whilst bringing to light possible areas of misunderstanding and informing our refinement processes. Its helpful how quickly UserTesting gathers insights, so that we can use it as part of an agile response to a potential issue.

My favorite aspect of UserTesting is the panel that we have access to. It is so nice to get a very specific audience to complete the tests that I need. It is also nice that you can schedule interviews with your own participants and then create a highlight reel within UserTesting.

It allowed us to map the major usability problems across the most important user journeys. By doing this, we're able to optimize said journeys and ultimately build a more effective product that benefits the user and brings returns for the company.