Verint Community (Telligent) Reviews

9 Ratings
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Score 9.8 out of 100

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JJ Janikis | TrustRadius Reviewer
September 11, 2020

Create a custom community experience; highly recommend

Score 9 out of 10
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Alternatives Considered

We also reviewed Higher Logic and Community Cloud. Higher Logic was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly.
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Lisa Allison | TrustRadius Reviewer
September 09, 2020

Don't gamble with your community. Verint is your best bet!

Score 10 out of 10
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Verified User
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Alternatives Considered

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more.
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Anonymous | TrustRadius Reviewer
September 19, 2020

Verint Community (Telligent) - flexible platform for experienced community teams

Score 8 out of 10
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Verified User
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We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive.
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Anonymous | TrustRadius Reviewer
September 11, 2020

THE Ideal Solution for Both Internal and External Communities!

Score 10 out of 10
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Verint Community scored significantly better in our RFI efforts than all the other platforms considered. Ultimately we also needed a platform that could be deployed on-premise on our own servers and Verint was able to easily deliver.
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Anonymous | TrustRadius Reviewer
September 09, 2020

If you can envision it, you can build it

Score 9 out of 10
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Alternatives Considered

There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few limitations.
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About Verint Community (Telligent)

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
Categories:  Collaboration,  Web Portal,  Community

Verint Community (Telligent) Features

Has featureDiscussion and Q&A Forums w/Verified Answers
Has featureBlogs
Has featureWikis
Has featureKnowledge base
Has featureFile/Resource Gallery
Has featurePolls
Has featurePublic, Private, and Semi Public or Private Groups/Micro-communites
Has featureGamification
Has featureMember Presence Indication
Has featurePrivate Messaging
Has featureReputation Scoring Model
Has featureContent and People Recommendation Engine
Has featureEngagement Reporting (w/ Data Visualization)
Has featureFlexible UI configurable at site and group level
Has featureCase Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
Has featureAutomation Studio : Built-in Developer Tools
Has featureWidget Studio : Built-in Developer Tools
Has featureTheme Studio : Built-in Developer Tools

Verint Community (Telligent) Integrations

Sitecore Experience Platform, MS SharePoint, Salesforce CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Verint Knowledge Management

Verint Community (Telligent) Competitors

Higher Logic, Salesforce Community Cloud, Khoros Communities (Formerly Spredfast + Lithium), Jive-x (Discontinued)

Verint Community (Telligent) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Verint Community (Telligent) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Verint Community (Telligent) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request