Score 6.4 out of 10


What is Zenefits?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
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Recent Reviews

Zenefits Review

1 out of 10
April 29, 2022
We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using …
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What Support?

3 out of 10
March 11, 2022
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are …
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Best payroll system

10 out of 10
November 13, 2021
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (131)
  • View and generate pay and benefit information (125)
  • Organization and location management (119)
  • View company policy documentation (118)

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Zenefits, and make your voice heard!

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View all pricing



per employee/per month



per employee/per month



per employee/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zenefits.com/pricing


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

4.4Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

4.4Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

4.3Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

3.7Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

2.7Avg 7.7


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

5.7Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.4Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

3.2Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.8Avg 7.8
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Product Details

What is Zenefits?

Zenefits is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. Zenefits' People Platform aims to deliver a comprehensive, intuitive HR experience in the market. The vendor's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity.

Zenefits Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of Benefits AdminScreenshot of Benefits AdminScreenshot of PayrollScreenshot of PayrollScreenshot of PayrollScreenshot of Payroll

Zenefits Videos

The Zenefits Mobile App
How This Tile Company Improved Employee Experience with Zenefits
How an Arizona Marketing Agency Uses Zenefits to Gain an Edge in Efficiency

Zenefits Competitors

Zenefits Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

Namely, Gusto, and BambooHR are common alternatives for Zenefits.

Reviewers rate Corporate goal setting and Individual goal setting and Performance tracking highest, with a score of 8.4.

The most common users of Zenefits are from Mid-sized Companies (51-1,000 employees).
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(1-25 of 141)
Companies can't remove reviews or game the system. Here's why
Ben Flemming | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Ease of use for employees
  • Ease of use and level of customization for managers
  • integration of all HR functions under one platform
  • A few things about setting up payroll have been a bit glitchy, notably the inability to record a permanent as well as a work mailing address for some employees.
Score 8 out of 10
Vetted Review
Verified User
  • Payroll processing
  • Issuing year-end tax documents
  • Vacation tracking for employees that are less than 1 FTE is a little tricky -- required more manual math on my end than I would have ideally liked
  • Customer service can be a little slow to respond when we submit a ticket about an issue
April 29, 2022

Zenefits Review

Score 1 out of 10
Vetted Review
Verified User
  • Sales
  • Setting Expectation
  • Lack of US Based Support
  • Timelines of Support - from my experience, you should expect 5-14 days delay in response and that may not include a resolution
  • Helping user to manage their own subscription
March 11, 2022

What Support?

Score 3 out of 10
Vetted Review
Verified User
  • Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
  • The mobile app is great.
  • Support team response time
  • Train the support team so they know how the heck to fix/support issues
  • Have the support team actually answer the phone
  • Have the support team respond at all!
November 13, 2021

Best payroll system

Score 10 out of 10
Vetted Review
Verified User
  • Payroll
  • PTO
  • Benefits
  • Paystubs should be available to view from the employees profile
  • Rehiring a terminated employee shouldn't require calling the company
Score 10 out of 10
Vetted Review
Verified User
  • Reporting
  • Benefits Administration
  • Hiring
  • Business Administration has had glitches with our Healthcare provider
  • Pay Connect reporting would more helpful with dates to identify specific time period changes occurred
  • Zenefits does not guide user to Banks and Paychecks for Direct Deposit completion
November 12, 2021


Score 10 out of 10
Vetted Review
Verified User
  • New insurance information is easy to access
  • Clocking in and out is very easy
  • Very secure and user friendly
  • Take a picture when you clock in and out from phone
  • Accessing third party information
Score 9 out of 10
Vetted Review
Verified User
  • Time clock function-- easy to use and never lags
  • The insurance portion has all of the pertinent information in one location
  • Allows you to track your hours and is updated in real time
  • I would like to be able to download our individual insurance card in the app
  • Make adjustments to missed punches on the time clock feature
  • Have to email HR manager to have time clocked changed.
November 01, 2021

Zenefits is a time saver

Mi-Hyen Valdez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Integrating employee information from other payroll providers easy
  • Has great reporting to keep track of payroll and benefits
  • Has easy timeclock and PTO integration for tracking hours
  • Faster customer service response
  • Integration with more 3rd party apps
  • Easier employee garnishment tracking
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