Canto Digital Asset Management
September 12, 2023

Canto Digital Asset Management

Angel Gamradt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Cumulus (legacy product)

Overall Satisfaction with Canto

We use Canto to house and organize our digital assets. We purchased Canto to streamline our marketing processes. Canto allows employees to take responsibility for locating, downloading, and/or sharing of our digital assets and templates. It reduces the need for employees to disrupt the marketing team to request assets and templates, allowing the marketing team to focus on more important tasks. It has increased our marketing efficiency and reduced our time to go to market. We also use the portal feature to share assets with outside organizations that do not need to be password protected. We have also taken advantage of the guidelines feature to share our branding to ensure consistency across the company.
  • Organization of digital assets
  • Search features and functionality
  • Portals and style guides
  • Visual thumbnails to see assets
  • Not allowing you to upload images for thumbnails, some previews/thumbnails don't show up depending on file type so you can't see what it is without downloading it.
  • The organization of assets in the portal isn't as user-friendly as the main library. It can be difficult to find something once they enter the portal.
  • It would be nice to have more customization features and functionality in the style guidelines, it's very basic and doesn't look as professional as the main library.
  • Digital asset management with several levels of hierarchy and organization available.
  • Search feature and functionality, lots of filters to quickly find exactly what you are looking for instead of weeding through 1000+ assets.
  • Visual previews so you can see what you are downloading or if you are downloading the correct file.
  • Improved brand consistency.
  • Faster go-to-market.
  • Ease of sharing assets.
  • Reduces the marketing teams workload.
  • Provides a centralized repository of global assets for offices around the world.
  • Allows marketing to maintain control over what assets are available and to whom.
Canto's customer support is very responsive, usually responding within 24 hours of initial contact. If your account manager is unable to address the issue, they will bring in someone who can. They are willing to connect with you however you prefer, i.e. phone, email. The implementation of Canto was quick and smooth. They have an excellent team of experts available. Onboarding was simple and effective. They did it in such a way that the account owner is able to onboard new employees without having to reach out to Canto every time, but are happy to help if you need them to.
After researching and demoing several DAMs, we landed on Canto for several reasons: the price was lower than most of it's competitors, it integrated with our create workflow solution, and it had a simple and user-friendly interface, which was browser-based and required no software installation. The visual-based interface was very important because of the large number of assets available. It was important to see what it was you were looking for before having to download it. Other solutions did not have this feature so you had to download multiple files to find what you were looking for. The file/folder structure of Canto was crucial since we have thousands of assets to keep organized. The search and filter features allowed you to quickly and easily find exactly what you are looking for. We were also able to password-protect important assets, while utilizing the portal feature to share other assets that didn't require password protection with outside organizations. It also had a mobile app so you could use it anytime, anywhere.

Do you think Canto delivers good value for the price?

Yes

Are you happy with Canto's feature set?

Yes

Did Canto live up to sales and marketing promises?

Yes

Did implementation of Canto go as expected?

Yes

Would you buy Canto again?

Yes

Canto is a great solution for large companies with a multitude of assets and several employees. It's a great way to keep company assets safe and organized in a professional manner. It's user-friendly and has a robust set of features. I think the solution is more geared to larger/enterprise level companies. While I think any business could benefit from a solution like Canto, smaller companies with fewer assets and employees might find it overwhelming and unnecessary. Or a company with only a few different kind of assets that don't require multiple levels of files and folders to organize their assets.

Canto Feature Ratings

Uploading assets
8
Downloading assets
8
Categories
8
Asset storage
10
Asset sharing
10
Asset search
10
Tagging system
8
Content editing
Not Rated
Embed codes
Not Rated
Metadata
7
Collections
8
User access
10
DAM Integrations
Not Rated
DAM API
Not Rated
Workflow automations
Not Rated
Related asset discovery
Not Rated

Using Canto

15 - Designers, copywriters, user experience design, sales reps, directors.
5 - Designers and content creators.
  • Asset organization
  • Ease of use
  • Search capabilities
  • Brand consistency
  • Marketing portal
  • Sharing of brand standards
  • Template creation
  • AI searches
Canto delivers everything is says it will and more.

Evaluating Canto and Competitors

Yes - SharePoint and Dropbox.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
I don't believe I would.

Canto Implementation

Implementation was quick and painless.
Change management was minimal
  • Not all users were available at the same time.

Canto Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. I did not feel it was necessary. The solution is very user-friendly and I've had very little issues with it or the need to reach out for support.
Whenever there is an update they feel would benefit my company, they reach out immediately. The know their customers and their pain points and remain up-to-date with their success.

Using Canto

Canto is very user-friendly. Just about anyone can log in and navigate the solution and easily find what they are looking for without any assistance or need for a demo.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Organization of assets.
  • Search functionality.
  • Not being able to customize the thumbnails.