TrustRadius Top Rated
Today, we awarded the 2019 TrustRadius Top Rated badges for Ecommerce Platforms . The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.
Ecommerce platforms help users create and manage online storefronts to sell their products. Businesses use ecommerce software to manage product offerings and pricing, assist customers with purchases, manage orders and inventory, and track sales data. Common features of ecommerce platforms include desktop and mobile-friendly storefronts, support for multi-channel sales, blogging, customizable discounts, content management capabilities, payment processing, and tax preparation assistance. Some ecommerce providers partner with shipping companies, offering shipping discounts to their customers.
In the past quarter more than 12,100 professionals used TrustRadius to evaluate Ecommerce Platform products—at least 258 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating CRM products were most curious about comparing different products and reading reviews—38% compared at least two products, and 34% read product reviews.
Here are the winners:
WooCommerce is an open-source ecommerce plugin for WordPress. It includes customizable themes, product rating and review functionality, and support for digital wallets. WooCommerce has an online store offering both free and paid extensions. Some examples of these additional extensions include support for dropshipping, abandoned cart recovery, and integration with point of sale (POS) systems. As open-source software, WooCommerce is free, customizable, and has an active developer community. A majority (68%) of WooCommerce users on TrustRadius are from small businesses. Reviewers value WooCommerce’s balance between ease of use and customizability through its library of extensions.
“Out of the box, WooCommerce gives you all the basics you need to get an e-commerce website up and running quickly and simply. Once you add some extensions, it’s one of the most powerful e-commerce open-source software out there… I highly recommend it to my clients/colleagues and anyone else that asks.”
– Jen Garfinkel-Canseco | Executive in Information Technology | Internet Company
Shopify is a cloud-based ecommerce platform. It includes features such as multiple storefront templates, web-based HTML and CSS editors, abandoned cart recovery, order fulfillment, dropshipping, unlimited product listings, inventory management, and marketing and SEO capabilities. Along with these features, Shopify offers integrations with fulfillment centers, online marketplaces, and social media platforms. A majority (67%) of Shopify users on TrustRadius are from small businesses. Reviewers highlight Shopify’s ease of setup, responsive customer support, and integrations with payment processors.
“Shopify is easy to implement, links to our fulfillment provider and has various integrations with our support CRM, accounting tools, and the like. If you’re looking for a quick, out-of-the-box solution, Shopify is a good choice.”
– Verified User | Team Lead in Customer Service | Consumer Electronics Company
BigCommerce is a cloud-based ecommerce platform. It includes mobile-friendly storefronts, product search functionality with customizable fields, and support for international sales and shipping. BigCommerce also offers B2B features such as customer segmentation, bulk pricing, and quote management. It includes data backup services and an open API. BigCommerce’s library of plugins provide additional functionality and integration with third-party systems such as MailChimp, QuickBooks, and Google Shopping. A significant majority (87%) of BigCommerce users on TrustRadius are from small businesses. Reviewers value BigCommerce’s bulk product editing features and its extensive integration options.
“The ease of bulk editing (both in-browser and in through the export/import feature) means you can make changes to large groups of products quickly and efficiently, and you won’t have to worry too much about incorrectly hashing your data.”
– Scott Walker | Director in Marketing | Marketing and Advertising Company
Magento Open Source is a self-hosted ecommerce platform. It includes features such as mobile-friendly storefronts, support for global purchasing, and single-installation support for multiple storefronts. As open-source software, Magento Open Source is free and can be customized extensively. Magento’s app marketplace offers plugins to additional features such as customer referral systems, SEO tools, and RMA systems. Magento also offers integrations with third-party systems such as Zendesk, MailChimp, Salesforce, and eBay. A majority (60%) of Magento Open Source users on TrustRadius are from small businesses. Reviewers highlight Magento’s customizability, easy integration with other systems, and scalability.
“We mostly use Magento because it is very flexible and powerful and we are able to integrate it with any other 3rd party system as needed…Magento is fully extendable so that you can accomplish any special needs for a client without having to build a custom site.”
– Lynn Thames | Consultant in Information Technology | Computer Software Company
Congratulations to the winners of the Top Rated Ecommerce Platforms Award!
Top Rated Criteria
Products included in the 2019 Top Rated Ecommerce Platforms list must have been in the top tier of their category TrustMap as of January 15th, 2019. To qualify for the Ecommerce Platforms Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category. Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.